Steve Sohn's Jujitsu Concepts

The customer immediately received a check for a refund. The check was mailed, and has already been cashed by T[redacted]. Please let me know that the case has been classed.

Review: I had signed up with Steve Sohn's and agreed to the contract. I was required to stay in the contract for six months. I had requested to end the contract early I was reminded about the term of the contract. I was told that after the sixth payment was made that the contract will be terminated. That payment was made in June. I was billed for July and August. I had sent of emails and made phone calls to Steve Sohn's and they have refused to contact me back.Desired Settlement: I want my account to be closed, stop being billed, and to be refunded for the past two payments.

Business

Response:

The business has responded. Please read below:

We are always distressed when we receive a complaint from a student. In looking over [redacted]'s issue we do see his communication to us and a full refund will be mailed to him at the address given. Please feel free to have [redacted] enjoy a free month with us at anytime to make up for the confusion.

Review: When I was at home without work, I joined with this company when I first wanted to lose weight and had a groupon to try it out. I liked the classes and joined until I got a new job in New Jersey in [redacted]. I was informed on [redacted] via e-mail that my credit card was not working and that I was going to be assessed a late charge and that I should get that taken care of right away. I responded back on the same day stating that I would take care of that right away. I wrote back on the[redacted] via e-mail that "I have to cancel my membership. Scheduling between work and my family is conflicting. Please let me know what I need to do to expedite the process. I know I have to handle the situation with the credit card as well. Please let me know what a good time to call you or meeting up with you be. Thanks for your help!" [redacted] responded on [redacted] with an e-mail stating that: "What you need to do is send a email to [redacted] and they will give you all the details on how to cancel. I then contacted the e-mail account on the same day I was directed to stating: "Hello, My name is [redacted] and I was interested in canceling my membership due to a new job and traveling commitments. Please advise on what I need to do to proceed ASAP. Thank you for your assistance and have a great day!" They wrote back on[redacted] with: "Hi there, We are so sorry to hear that you would like to cancel your membership. We notified the billing company and your account will be canceled 30 days from today. We appreciate the time you spent at the Center." 30 days from [redacted] was [redacted]. Since then, my credit card has been charged for the months of [redacted] AND now I have received a collections notice stating that I have not paid for [redacted]. I have continued to get charged from the months of [redacted] until [redacted] when I had my credit card closed for continued billing and refusal to acknowledge the cancellation request. I e-mailed the same company again on [redacted] to inform them that my account should have been cancelled and I am having unauthorized payments charged to my account: "Hello,I cancelled my membership as per the previous e-mail. I am still however being charged $99 on my account every month since the 30 days you said it should have been cancelled. Please let me know why and I'd like my account refunded." I got no response to this e-mail or the e-mail I sent again on [redacted] informing them that if I did not hear from them, I'd be forced to go to Revdex.com and I'd rather not. I have not attended the establishment in months and feel as though I had been more than polite in the way I tried to rectify this situation and now I'm at least $300 short b/c of unauthorized charges on my credit card that I HAVE to pay. I am infuriated with the way I have been treated by the company that handles billing and I feel extremely deceived. I have all the e-mails stating that I did everything I was told I needed to do to cancel my membership if needed. Thank you very much!Desired Settlement: As I have closed the credit card that was being charged, I would like a refund for the $99 per month I was charged since I initially contacted the company for the months of [redacted] and [redacted] That is a total of $297.00. I would also like the establishment to take me off the collections list that they put me on through Educational Funding Company and close the file that states that I did not pay for [redacted]

Business

Response:

Disputes Division,

Attached find the agreement for [redacted]. The account was officially canceled after the May payment. There are no other fees

due. The agreement was for 6 months with each new agreement considered a new agreement. We believe she was told 30 days after

the agreement ends. This is the confusion. The cancellation policy is also enclosed which is on the back of the agreement. We hope this

satisfies the complaint.

[redacted] Training Center