We received a call on September 9th that her microwave was not cooking
evenly in convection modeOn September 12th we went to her placeThe door/light problem was a broken part, so we ordered a new one to replace itThe convection was working properly, but she was cooking with the large rack and NOT the turn tableAccording to the owners manual, and the manufacturers technical support line, you need to use the turn table to get even cookingWe returned on 9/15/to replace the broken partShe called again saying it wasn’t working properlyWe went back on the 21st and spent over an hour on the technical support line and everything they had us check was testing out to work properlyWe then took the microwave back to our store so we could spend more time with itWe could not get it to work improperlyWorked as it should every timeWe returned it on the 22nd. Warranty will not pay us for this as they won’t pay for something that has no manufacturer problemEvery attempt for it to not work, it worksShe did call on the 12th (Wednesday) and Steve didn’t return her call before he left to go out of town (Thursday)He called here on Monday and I apologized that his wife’s call wasn’t returnedI set an appointment for us to go there on Wednesday the 19thSteve brought the microwave back here againWe used it several times and it worked properly every timeWe did find the door latch to be pushed up, but just needed to be pushed back into placeThe only way that can flip up like that is from slamming the doorWe called into technical support again and they ran us through diagnostics and everything checked out okEverything we cooked or heated, cooked properly and heated in a amount of timeThe fan never continued to runThe light didn’t stay onAgain, warranty will not pay us for this as NO PROBLEM CAN BE DETECTEDWe are at a loss what to doThe manufacturer won’t pay us for service work and won’t replace an item that has no detectible defects
*** ***Steve's Appliance Plus, LLCP.OBox Main STW.Milltown, WI 54858(715) 825-
We received a call on September 9th that her microwave was not cooking
evenly in convection modeOn September 12th we went to her placeThe door/light problem was a broken part, so we ordered a new one to replace itThe convection was working properly, but she was cooking with the large rack and NOT the turn tableAccording to the owners manual, and the manufacturers technical support line, you need to use the turn table to get even cookingWe returned on 9/15/to replace the broken partShe called again saying it wasn’t working properlyWe went back on the 21st and spent over an hour on the technical support line and everything they had us check was testing out to work properlyWe then took the microwave back to our store so we could spend more time with itWe could not get it to work improperlyWorked as it should every timeWe returned it on the 22nd. Warranty will not pay us for this as they won’t pay for something that has no manufacturer problemEvery attempt for it to not work, it worksShe did call on the 12th (Wednesday) and Steve didn’t return her call before he left to go out of town (Thursday)He called here on Monday and I apologized that his wife’s call wasn’t returnedI set an appointment for us to go there on Wednesday the 19thSteve brought the microwave back here againWe used it several times and it worked properly every timeWe did find the door latch to be pushed up, but just needed to be pushed back into placeThe only way that can flip up like that is from slamming the doorWe called into technical support again and they ran us through diagnostics and everything checked out okEverything we cooked or heated, cooked properly and heated in a amount of timeThe fan never continued to runThe light didn’t stay onAgain, warranty will not pay us for this as NO PROBLEM CAN BE DETECTEDWe are at a loss what to doThe manufacturer won’t pay us for service work and won’t replace an item that has no detectible defects
*** ***Steve's Appliance Plus, LLCP.OBox Main STW.Milltown, WI 54858(715) 825-