Beware, Warning, Avoid this place, Beware, Warning, Avoid this place
If you would like to keep your hard earned money in your pocket rather than this place trying to take it from you, If you love your kids and spouse than keep away from Steves' ATV, Also known as Grover Beach MotorsportsLet me explain how horrible this place is and also how horrible there customer service isWe recently rented a passenger razor off road vehicleRight from the start the service was horrible, helmet oversized on my daughter and no one checked on that, the goggles they gave us all scratched up, could not even see ft awaydid they care, NOThen they put us in the Razor seaterWent out into the dunesEvery small bump we hit the rear door would pop opening scaring the daylights out my wife and daughter, By the way, the door on this unit was crushed in & repaired with tape, Also the front hood would pop open and off the vehicle because the holding brackets were thorn apart, The vehicle steering pulled to the left and had a really load squeaking noise on every bumpAfter minutes out in the dunes, my wife, daughter were fearful of this vehicle because of everything a mentioned I went back to the beach trailer, requested another vehicle, they did not have another seater or even a seater, The guys working there thought it was funny that my daughter was crying and my wife fearful of this vehicleSince there was not a replacement my wife and daughter left the beach and went back to our carAt this point I am left with no choice but to keep using this vehicle or loose my money as they made it clear no refundsWe went out and returned from dunes along the beach, within yards the vehicle starts to loose air at the rear tireI returned it to the location and they right out the gate said I am paying for a new tireI told them it just went flat within yards from the trailerAll the employees at that point have the drill down pack, Ignore the customer, walk away and to bad you are paying for a new tireIn other words, they will give a a beat up atv or razor and if the crap falls apart you are paying for new parts Does not matter if its the handle bars, steering wheel, tires, etcyou will be fixing there vehicle on your dime100% complete jokeThere vehicles are so trashed and not properly maintainedthat something is bound to go wrong and then there crappy customer service kicks in They will charge your credit card for the new parts and laborI told the beach manager *** I am not going to pay for a new tire on this vehicle which had nothing but problemsHe would not resolve or take care of the problemI called the office and spoke with ***, Told her how horrible my families experience was She did not care, Thought it was no big deal, That is a sign that she and this place go through this all the time with customersShe also did not resolve the charge they put on my credit card for the tire($240.00)I asked to speak with the owners ***, day after day excuses how they are out of town ( ya sure) Again the customer service here is 100% horrible, they just dont care about your experience and they will take your moneyThey will also take your money from the deposit you leave before renting vehicleCharge you for anything that goes wrong out of your control on there poorly maintained atv's and razorsI highly recommend you do not rent from Steves/ Grove beach motorsports, There are other rental places near by like B.J's, Arnies or Angello'sThere service can not be any worse that Steves/ Grover beach motorsportsAlso I have been reading lots of other unhappy reviewers that have been hereThey have tons of bad reviews, That only speaks volume about my complaint Word of advice, To past unhappy customers & all future unhappy customersYou can report them to a local agency that monitors them & there vehicles , Call Off Hwy Motor vehicles parks & recat *** Ask for ***She will file a complaint report, They will send out an officer to investigate
Beware, Warning, Avoid this place, Beware, Warning, Avoid this place
If you would like to keep your hard earned money in your pocket rather than this place trying to take it from you, If you love your kids and spouse than keep away from Steves' ATV, Also known as Grover Beach MotorsportsLet me explain how horrible this place is and also how horrible there customer service isWe recently rented a passenger razor off road vehicleRight from the start the service was horrible, helmet oversized on my daughter and no one checked on that, the goggles they gave us all scratched up, could not even see ft awaydid they care, NOThen they put us in the Razor seaterWent out into the dunesEvery small bump we hit the rear door would pop opening scaring the daylights out my wife and daughter, By the way, the door on this unit was crushed in & repaired with tape, Also the front hood would pop open and off the vehicle because the holding brackets were thorn apart, The vehicle steering pulled to the left and had a really load squeaking noise on every bumpAfter minutes out in the dunes, my wife, daughter were fearful of this vehicle because of everything a mentioned I went back to the beach trailer, requested another vehicle, they did not have another seater or even a seater, The guys working there thought it was funny that my daughter was crying and my wife fearful of this vehicleSince there was not a replacement my wife and daughter left the beach and went back to our carAt this point I am left with no choice but to keep using this vehicle or loose my money as they made it clear no refundsWe went out and returned from dunes along the beach, within yards the vehicle starts to loose air at the rear tireI returned it to the location and they right out the gate said I am paying for a new tireI told them it just went flat within yards from the trailerAll the employees at that point have the drill down pack, Ignore the customer, walk away and to bad you are paying for a new tireIn other words, they will give a a beat up atv or razor and if the crap falls apart you are paying for new parts Does not matter if its the handle bars, steering wheel, tires, etcyou will be fixing there vehicle on your dime100% complete jokeThere vehicles are so trashed and not properly maintainedthat something is bound to go wrong and then there crappy customer service kicks in They will charge your credit card for the new parts and laborI told the beach manager *** I am not going to pay for a new tire on this vehicle which had nothing but problemsHe would not resolve or take care of the problemI called the office and spoke with ***, Told her how horrible my families experience was She did not care, Thought it was no big deal, That is a sign that she and this place go through this all the time with customersShe also did not resolve the charge they put on my credit card for the tire($240.00)I asked to speak with the owners ***, day after day excuses how they are out of town ( ya sure) Again the customer service here is 100% horrible, they just dont care about your experience and they will take your moneyThey will also take your money from the deposit you leave before renting vehicleCharge you for anything that goes wrong out of your control on there poorly maintained atv's and razorsI highly recommend you do not rent from Steves/ Grove beach motorsports, There are other rental places near by like B.J's, Arnies or Angello'sThere service can not be any worse that Steves/ Grover beach motorsportsAlso I have been reading lots of other unhappy reviewers that have been hereThey have tons of bad reviews, That only speaks volume about my complaint Word of advice, To past unhappy customers & all future unhappy customersYou can report them to a local agency that monitors them & there vehicles , Call Off Hwy Motor vehicles parks & recat *** Ask for ***She will file a complaint report, They will send out an officer to investigate