Steve's carpentry

Ms***, We recently received your complaint # *** from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on April 2, The terms of the offer that you agreed to at the time of your order clearly state that
you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on April 10, The first time we heard from you regarding the cancelation of your account was on April 12, when you canceled your account via emailYour account was immediately canceled and you have not received any shipments or charges since thenYou then called in a spoke with a representative on April 20, and we agreed to provide you with a refund of $once your product has been returned back.Your return was received within the return deadline date and a refund of $has been issued back to your cardThat is the full product price of the shipmentYour account remains canceled and you will not receive any further shipments or charges.Sincerely, Blizzard White Customer Service Team hours a day, days a week *** (USOnly)

we never agreed to any of this with them.their website was rigged so when we hit the x button to closeout the page, instead of closing the page, it processed the payment when we never agreed to it.after we had called the company to explain this, they would not listen, they would not let us speak to a manager, and they would not give us a refund the people I spoke to were very rude, and even after I cancelled the order they still sent the package to my house when I ask them not toAlso, after my order was cancelled we were again charged with another $feeThere was nowhere on their page that said I would be charged any money there was no small text or anything saying that my card would be chargedI had called the customer service numerous amount of times and every single person I talk to lied to me and tried to rip me offAlso, after checking Google and search in the company I had found out that they had skinned thousands of other peopleTheir website is fake and was made to whenever I exit out of their webpage it sent in any information that I typed in the spaceI called them seconds after this happened, and ask them to cancel my order and not to send anything to me they said they would not send me anything or charge my card but they didEverything you did was it illegal and they need to be stopped before they hurt any more familiesThere is no way what they did could possibly be legal

Ms *** *** *** , We recently received your complaint # *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on March , The terms of the offer that you agreed to at the time of your
order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to Since we did not hear from you during your trial period, you were charged $on April , You were then enrolled into our monthly shipment program and received one additional package at the cost of $and one for $ The first time we heard from you regarding the cancelation of your account was on September 7, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since then As a courtesy, we have provided you with a full, immediate refund on the most recent charge of $ Your account remains canceled and you will not receive any further shipments or charges Thank you, Blizzard White Customer Service Team

Mr***, We recently received your complaint # *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on October 3, The terms of the offer that you agreed to at the time of your order clearly state that you
were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on October 11, and received two additional packages at this charge The first time we heard from you regarding the cancelation of your account was on December 14, when you canceled your account with a representative Your account remains canceled and you will not receive any further shipments or charges Thank you, Blizzard White Customer Service Team hours a day, days a week *** (US Only)

I was charged on two occassions

Mr***, We recently received your complaint # *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on February 6, The terms of the offer that you agreed to at the time of your order clearly state that
you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on February 14, The first time we heard from you regarding the cancelation of your account was on April 1, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenWe agreed to provide you with a refund of $once your product has been returned back Your return was received within the return deadline date and a refund of $has been issued back to your cardThat is the full product price of the shipment Your account remains canceled and you will not receive any further shipments or charges Blizzard White Customer Service ###-###-#### (US Only)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1.) I have not recieved any refund from the company as of July 7, Once I have received the refund then I will accept the terms In their letter it states that they refunded me the money once the product was returned to them and that was not the case I just went back and searched through my bank records and I do not see a refund for the $
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI will say that the customer service they provided when I called to resolve this OUTSIDE of the Revdex.com I still have issue withBut as far as what I feel needed to have taken place within this transaction is in the process the resolution I had told the representative on the phone
Regards,
*** ***

Ms*** ***, We recently received your complaint # *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on August 3, The terms of the offer that you agreed to at the time of your order clearly
state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” According to our records the first contact we had requesting the cancelation of your account was on August 3, with a representativeWe reminded you of the terms of the offer that were agreed to at the time of your orderDuring this call you agreed to an RMAThis means in lieu of receiving a charge for the product, you would return it back to our companyYour account was immediately canceled and you have not received any shipments or charges since then Unfortunately, the Shipping and handling & processing fee cost for the product are nonrefundableThis was the charges of $& .These were the only charges that was made to your account for the Blizzard white product. We have gone ahead and tracked your shipment and the United States Postal Service has confirmed this package was delivered to you on August 6, You can certainly contact the Postal Service with your tracking number: *** for further details If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Blizzard White Customer Service ###-###-####

I've read the terms and have agreed to the terms However, I cancelled this products automatic shipping on Nov 16, not Dec like they claim I called back in Dec to notify them that I had been charged again and they have been doing nothing to resolve this but sending me their terms I have the product, I want to return it and get my money back for product that was sent to me after the cancellation This is a classic case of a business scamming people out of their money and just sending their terms documents as their answer instead of actual customer service

Ms*** ***, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-####We're happy to assist you in any way we can. Sincerely, Blizzard White Customer Service Team hours a day, days a week ###-###-#### (US Only)

Ms***, We recently received your complaint # ***from the Revdex.com regarding your Blizzard White account.According to our records, we received your order on June 13, The terms of the offer that you agreed to at the time of yourorder clearly state that you were
to have an day trial period starting fromthe date of your order processing in which you could cancel your account toavoid further charges. They also indicate that “you must take affirmativeaction to avoid further charges or you will be charged in the amount of $94.31eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on ourwebsite when you ordered our productAdditionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to. When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offerWhen a customer checksthat box we must assume that they have actually done what they are stating theydidIf there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you Since we did not hear fromyou during your trial period, you were charged $on June 21, According to ourrecords the first contact we had requesting the cancelation of your account wason June 21, with a representative.We reminded you of the terms of the offer that were agreed to at the time ofyour orderYour account was immediately canceled and you have not received anyshipments or charges since then We have gone ahead andtracked your shipment and the United States Postal Service has confirmed thispackage was delivered to you on June 18, You can certainly contact thePostal Service with your tracking number: *** for further details If you should need further assistance, please contact ourCustomer Service CenterWe're happy to assist you in any way we can. Thank you, Blizzard White Customer Service Team hours a day, days a week 888-565-(USOnly)

We never signed anything from Action Pro White or Blizzard White. They claim they had on their website that we will be billed $for shipment that we ordered on March 30, 2016. There was never an order placed to Blizzard White on March 30, 2016, from either myself or my wife. We never knew that your company even existed. We were only familiar with Action Pro White which after receiving the first shipment from them we cancelled immediately. We only were made aware of your company on September 5, 2016, because we received a shipment from your company. Blizzard White had billed us $and Action Pro White billed us for $287.30. Blizzard White was not authorized to withdraw money from my wife's debit card. This information came from Amazon stating that Action Pro White was advertising on their website. I assumed I was dealing with Amazon until April, 2016, when we received another shipment from Action Pro White. We called numerous times to Action Pro White and was told our account was closed. We kept receiving shipments in unlabeled boxes from April to September, 2016. This continued even after I was assured that our account was closed. I do not know where or from whom Blizzard White received our information because we were only dealing with Action Pro White. Your company finally told us that both companies are located together and use the same people in their business. We do not know how either company received our information because we were told we were dealing with Amazon and Amazon assured us that they did not give you the information. We want to see documentation that we signed or a recording of an agreement that we supposedly made with both companies. I want a total refund from both companies or our documentation will be submitted to the attorney general from Arizona. I expect to hear back from you or receive a refund by October 7, 2016. If not it will be submitted

I did not in fact order this item as I never clicked on "confirm" and I was charged anyway! Why do you have this step if you don't honor it? I truly believe this is fraudulent! I want my money back for this company "Blizzard White" to destroy any and all of my personal information and cc number from all systems! I DID NOT ultimately order this product and I feel conned into it, which I truly believe you all know that! I'm sure it is part of your ploy to sucker consumers to buy your product! Why can't I be refunded my money? Wouldn't it make for a good business process? Are you afraid everyone will do the same? If your system process is so safe, good and secure then you should have nothing to worry aboutThis is just not right! After all it's only $4.90! I did return the package as soon as I received it! Thank you for your consideration*** *** by the way, the woman I spoke to tried desperately to get me to keep this $product all the way down to $9.99! Wow! What does that say???

Mr***, We recently received your complaint # ***
from the Revdex.com regarding your Blizzard White account
According to our records, we received your order on November 5, The terms of the offer that you agreed to at the time of your
order clearly state that you were to
have an day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges. They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $
eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our
website when you ordered our productAdditionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offerWhen a customer checks
that box we must assume that they have actually done what they are stating they
didIf there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist youSince we did not hear from
you during your trial period, you were charged $on November 13, 2015.The first time we heard from you regarding the cancelation of your
account was on November 17, when you canceled your account with a
representativeYour account was immediately canceled and you have not received
any shipments or charges since thenWe
agreed to provide you with a refund of $once your product has been
returned back.We
need to receive your product back in the warehouse by December 11, in
order to receive a refund of $That is the full product price of the shipmentYour
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Blizzard White Customer Service Team hours a day, days a week *** (US
Only)

Mr***, We recently received your complaint # *** from the Revdex.com regarding your Blizzard White accountAccording to our records, we received your order on October 3, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on October 11, and received two additional packages at this charge The first time we heard from you regarding the cancelation of your account was on December 14, when you canceled your account with a representative Your account remains canceled and you will not receive any further shipments or charges Thank you, Blizzard White Customer Service Team hours a day, days a week *** (US Only)