When acting as a mortgage broker, Waterstone Mortgage loan originators work very closely with our clients and lenders to facilitate the exchange of information and documentationHowever, we have no control or influence over a lender’s decision to grant or deny creditFor that reason, financing cannot be guaranteed until the mortgage lender fully and completely underwrites the loan application and issues final approvalWaterstone Mortgage works diligently to try to obtain financing for all of our clients, and we feel that we’ve maintained those same standards in this case We appreciate the frustration that can arise while working through a challenging loan transaction with a 3rd party lender Our goal is to provide exceptional customer service, and we will continue to work closely with this customer and lender, in hopes of obtaining all the necessary documentation needed for the lender to issue a final loan approval We appreciate your feedback and hope that your concerns have been adequately addressedTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Waterstone Mortgage has been in contact with this customer and all parties to the loan transactionWe have confirmed that this loan closed successfully on the desired dateWaterstone Mortgage consideres this complaint resolved
Waterstone Mortgage has been in contact with this customer to discuss his current complaint. We have reached a resolution that is satisfactory to both parties
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Waterstone Mortgage has already been in contact with this customer over year ago. We have already taken the time to investigate the details of this transaction, and address all of the customers concerns. Waterstone Mortgage attempted to resolve this
complaint. The customer did not accept our resolution. Waterstone Mortgage considers this complaint closed
When acting as a mortgage broker, Waterstone Mortgage loan originators work very closely with our clients and lenders to facilitate the exchange of information and documentationHowever, we have no control or influence over a lender’s decision to grant or deny creditFor that reason, financing
cannot be guaranteed until the mortgage lender fully and completely underwrites the loan application and issues final approvalWaterstone Mortgage works diligently to try to obtain financing for all of our clients, and we feel that we’ve maintained those same standards in this case. We appreciate the frustration that can arise while working through a challenging loan transaction with a 3rd party lender. Our goal is to provide exceptional customer service, and we will continue to work closely with this customer and lender, in hopes of obtaining all the necessary documentation needed for the lender to issue a final loan approval. We appreciate your feedback and hope that your concerns have been adequately addressedTell us why here
When acting as a mortgage broker, Waterstone Mortgage loan originators work very closely with our clients and lenders to facilitate the exchange of information and documentationHowever, we have no control or influence over a lender’s decision to grant or deny creditFor that reason, financing cannot be guaranteed until the mortgage lender fully and completely underwrites the loan application and issues final approvalWaterstone Mortgage works diligently to try to obtain financing for all of our clients, and we feel that we’ve maintained those same standards in this case We appreciate the frustration that can arise while working through a challenging loan transaction with a 3rd party lender Our goal is to provide exceptional customer service, and we will continue to work closely with this customer and lender, in hopes of obtaining all the necessary documentation needed for the lender to issue a final loan approval We appreciate your feedback and hope that your concerns have been adequately addressedTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Waterstone Mortgage has been in contact with this customer and all parties to the loan transactionWe have confirmed that this loan closed successfully on the desired dateWaterstone Mortgage consideres this complaint resolved
Waterstone Mortgage has been in contact with this customer to discuss his current complaint. We have reached a resolution that is satisfactory to both parties
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Waterstone Mortgage takes all client feedback seriouslyWe have been in contact with this customer and this issued has been resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Waterstone Mortgage has already been in contact with this customer over year ago. We have already taken the time to investigate the details of this transaction, and address all of the customers concerns. Waterstone Mortgage attempted to resolve this
complaint. The customer did not accept our resolution. Waterstone Mortgage considers this complaint closed
We are sorry to hear you didn’t have the experience you had expectedWe are currently working with this customer to find a resolution
When acting as a mortgage broker, Waterstone Mortgage loan originators work very closely with our clients and lenders to facilitate the exchange of information and documentationHowever, we have no control or influence over a lender’s decision to grant or deny creditFor that reason, financing
cannot be guaranteed until the mortgage lender fully and completely underwrites the loan application and issues final approvalWaterstone Mortgage works diligently to try to obtain financing for all of our clients, and we feel that we’ve maintained those same standards in this case. We appreciate the frustration that can arise while working through a challenging loan transaction with a 3rd party lender. Our goal is to provide exceptional customer service, and we will continue to work closely with this customer and lender, in hopes of obtaining all the necessary documentation needed for the lender to issue a final loan approval. We appreciate your feedback and hope that your concerns have been adequately addressedTell us why here
Waterstone Mortgage is in contact with this customer and her husband to discuss the details to this transactionThank you