Steve's Full Service Auto Repair Center

July 10, Dear ***:The customer in question brought his car to my repair shop and asked me to check it because he was having a problem with itI checked the car and found that antifreeze was mixing with transmission fluid.I informed the customer of the problem
and told him that I would try to save the transmission, but he might have already done damage to itI told him I would drain the contaminated fluid and change the damaged filter in the transmission with new fluid and a new transmission filter.The customer took the car home and called me back and said that all of the transmission fluid leaked outI told him to return the car to me so I could check it out.He returned the car to me, I informed him that the radiator had to be replacedIn order to save him money I would by-pass the radiator with a transmission coolant, and he agreed.I installed the transmission cooler, changed the transmission filter and also put in new transmission fluidThe car was picked up by the customer and I informed him of what I had done and told him it would cost him $125.00.The customer paid me $and asked if he could take the car and pay the balance of $to me the following weekI told him that would be okay, but he never paid.The customer’s mother brought the car back to me saying that it wasn’t running rightI had her accompany me when I took the car on a road test, and it ran fineHowever, she felt as though the car wasn’t working rightOnce again, I took the car back into the shop, changed the transmission fluid , installed yet another new transmission filter at no charge.I informed the customer that he might have already done damageHis mother returned saying that the car still wasn’t functioning rightShe was asked to return the car to me so I could check it once more, but instead of bringing the car back to me, she took the car keys and left.Through all that transpired I tried to help the customerIt is not my fault that the radiator damaged the transmission as the result of antifreeze and transmission fluid mixing.If you have any questions, please feel free to contact me at ###-###-####,Yours truly,STEVE’SFULL SERVICE AUTO REPAIR CENTER