Steve's Handyman Service

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was not an adequate window of time for a cancellation to occur, nor was I informed that I wouldn't be able to cancel in the event of an emergency in such a short window of time
Regards,
*** ***

I wanted to personally respond back to the email you had sent in regards to the complaint filed from *** *** reference number *** that she had contacted you in regards of her cancellation fee of $25.00.*** *** had made reservations for the day of July 8,
on July 7, at 3:pmWhen she had called to cancel her reservation policy was overWhen guests cancel past the cancellation period the guest is to be charged for the full amount, instead our staff only charged *** *** a $cancellation fee.The guest initially called a representative from Choice Hotels to cancel and the representative called the hotel directly and spoke with the front desk to cancel, while on the phone conversation the $25.00 cancellation was agreed upon from the representative of Choice HotelsTherefore, we charged the guest *** *** the $25.00 cancellation fee.I have attached the documentation that supports our side of the story*** *** was only charged $instead of the $that she agreed to paying when she reserved the reservation that indicates that if the guest cancels they are subject to pay for the room reserved.Best Regards,*** ***General ManagerECONO LODGE*** **