[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
To Whom it may concern Our tech went to *** *** house and gave her a price on the repair of her tv She agreed and we took the tv
for repair .We said the tv would be back in a few days unfortunately we needed a second part for her tv and had to order which will take extra few day longer The price she received from the tech will not change even though we need another part and is costing us more labor, we informed her of that We don't have the break down of parts yet until we receive the parts in . We informed her that she would receive a itemised bill with the delivery.. As soon as the part is received we will call her with the delivery..Thank YouTV REPAIRS ARE US
To Whom It May Concern, We are responding to the claim that the *** Plasma tv ** *** owns was damage by usI have checked with my techs on this matter , they explained to me that the tv is a plasma if
there is some kind of crack in the screen it can not be detected until light is directed into the tv The way the crack was displayed it looks like something was thrown at the screen , before we came for the service call at this point there is nothing we can due with ** *** request...Thank youTv repaires r us
Complaint* ***
I am rejecting this response because:
Everything that they said is an untruthIndeed, I called them this morningAs soon as they saw my name on their caller ID, they hung up on meFurthermore, I asked them to return the TV to me months agoI asked that it be returned, unrepairedI was given a run around and told to call Rich *** Rich told me that he had to pick it up and would return it in two daysThat never happened.Their explanation makes no possible sense:"We did the repair and *** *** refused the to pay after we completed the repair we had sent the bad boards back to the manufacture and installed the newboards in , we want to resolve this problem so we can bring here tv back repair and she can pay us for the completed repair or we can take out thenew boards and bring her tv back unrepaired..."I told them not to repair the TVI was told that they had already ordered a partI asked, "how much is the part"They said they didn't knowI said, "that's ridiculous, you can't order something without know what you paid for it"Additionally, I have been a buyer for yearsMost recently with ***I can tell you that NO company ships back non-working parts to a manufacturerIf they were sincere they would call me and arrange deliveryThey clearly want to run me into the ground with exhaustion
Regards,
*** ***
To whom it may concern , We are in contact with the customer , the first repair did not take month it took days and we repaired it Then the tv had a lamp issue which is a different problem a month later .. the issue now is that the part we need is not available
at this time thats why its taking this so longWe are in contact with the customer and will resolve the issue...Thank YouQuality tv
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
To Whom it may concern Our tech went to *** *** house and gave her a price on the repair of her tv She agreed and we took the tv
for repair .We said the tv would be back in a few days unfortunately we needed a second part for her tv and had to order which will take extra few day longer The price she received from the tech will not change even though we need another part and is costing us more labor, we informed her of that We don't have the break down of parts yet until we receive the parts in . We informed her that she would receive a itemised bill with the delivery.. As soon as the part is received we will call her with the delivery..Thank YouTV REPAIRS ARE US
To Whom It May Concern, We are responding to the claim that the *** Plasma tv ** *** owns was damage by usI have checked with my techs on this matter , they explained to me that the tv is a plasma if
there is some kind of crack in the screen it can not be detected until light is directed into the tv The way the crack was displayed it looks like something was thrown at the screen , before we came for the service call at this point there is nothing we can due with ** *** request...Thank youTv repaires r us
Complaint* ***
I am rejecting this response because:
Everything that they said is an untruthIndeed, I called them this morningAs soon as they saw my name on their caller ID, they hung up on meFurthermore, I asked them to return the TV to me months agoI asked that it be returned, unrepairedI was given a run around and told to call Rich *** Rich told me that he had to pick it up and would return it in two daysThat never happened.Their explanation makes no possible sense:"We did the repair and *** *** refused the to pay after we completed the repair we had sent the bad boards back to the manufacture and installed the newboards in , we want to resolve this problem so we can bring here tv back repair and she can pay us for the completed repair or we can take out thenew boards and bring her tv back unrepaired..."I told them not to repair the TVI was told that they had already ordered a partI asked, "how much is the part"They said they didn't knowI said, "that's ridiculous, you can't order something without know what you paid for it"Additionally, I have been a buyer for yearsMost recently with ***I can tell you that NO company ships back non-working parts to a manufacturerIf they were sincere they would call me and arrange deliveryThey clearly want to run me into the ground with exhaustion
Regards,
*** ***
To whom it may concern we are in the process of contacting *** *** to resolve this issue.,.. TV REPAIR
To whom it may concern , We are in contact with the customer , the first repair did not take month it took days and we repaired it Then the tv had a lamp issue which is a different problem a month later .. the issue now is that the part we need is not available
at this time thats why its taking this so longWe are in contact with the customer and will resolve the issue...Thank YouQuality tv