Steve's Spa Service Inc.

I do my best to try and schedule repairs by area when possible Sometimes it doesn't work out and repairs can take longer then anticipate I was hopping to be able to do all the repairs when his spa cover was ready When it wasn't ready when I quoted I did tell the customer
I could come out and install a new motor and jet body that was brokenI did not get there I really didn't think he would want to use hot tub without a cover as it is indoors and didn't think he would want the steam without a cover so I honestly didn't give it the priority that I should have I did respond to I believe all but the most recent email from customer I get many calls during the day and overlooked a reply I will refund the deposit of that was used to get parts for his tub , I will send imedietly

I repair hot tubs and this consumer order a cover from meThe hot tub cover was completed on the 6th of December I called and told him it was ready Consumer ask me what is the balance, I said $plus taxHe said I will only will give you $because he wanted to make sure
that I come back in Spring to put the cover on his tub Due to weather, vacation, etc, we postponed several dates to put the cover on The cover stayed until the 30th of January at the manufacturer The consumer is confused about the date he last spoke with me I spoke with him today and he said he thought I wasn't coming back I would never do this to my customer, you are only as good as your word We have set up an appointment for this Saturday for the consumer to receive the cover and pay the balance due

Revdex.com spoke with the business who advised:
There was a delay because the manufacture did not have the parts in stock Upon receipt of the part the consumers issue was resolved

Steve worked on our hot tub last September but found another leak We waited for Steve to come back and had to keep calling himWhen I was finally able to talk to him he said it was too cold outside for him to properly fix the problem Waited for warm weather to arrive and start process over againRan into Steve and we were" penciled in" for the following MondayHe never showed up! Left several messages for him to call us back...no response Now his voice mail says it's full and not taking messages! We called someone at Wheatfield spas and are very pleased with their service! I don't recommend Steve's Spas to anyone!

Tell us why hereI'm sorry this customer is not happy ! My goal is to give poeple face to face customer service and let them feel that they want me not just someone working for a company When they she first called me and said she wanted her tub open to use in the
winter she said she knew nothing about hot tubs My advice was not to open it but to close it for the winter as repairs may be needed and the weather may not be in our favor , if I have to do a repair silicone needs around to degrees to set , pic glue responds differently in colder temps etc She was very admitt she wanted to try and use the tub for the winter So against my better judgment I told her I will do what I can From October to just around December I worked days a week closing spa and other repairs as weather permits I try not to work on outside jobs on rainy days as I never really know what I'm getting into on the next job after so sometimes I have to change thing around IE Bad weather , indoor job on a good or bad day , customer not home ,parts not coming in on time I did tell this customer I would be there a few times and I had to change the days when I did get there the first time as we agreed it was a Sunday and nobody was home , I have worked on this tub in the past so I did know it It was 1/full Not knowing what may or may not be wrong with the tub I filled it up to be able to turn it on The spa did turn on but was leaking and would not heat So here we are right where I didn't want to be with having multi problems with a tub on a cold but nice day Now the tub needs to be either drained and winterized for the winter and do the repairs I spring or repair She wanted open So the next thing I order parts on Monday I took five days for the hot tub manufacture to process my order it then took I think days to get here from California I was very happy about that either , I then came back to put heat pump in and do what I could with the leak that I saw , installed a pump to water flow to find we needed another part At this point I told customer I could install a temperary heater to keep tub from freezing if the weather gets bad she agreed I asked here if here dogs would bother the power cord or if it would be a hindrance she said it should be ok I do hav many heater and have to do this may times a winter to defrost frozen tubs or prevent them from freezing so they can be closed when better suited Although I agree it's not ideal but it does work and I hav done this for years without indecent Their spa cover was very heavy even for me and it did not fit properly any longer it was ripping at the fold she knew they needed a new cover and I was to get a price for that After putting electric heater in place with power cord wrapped around cover lift pole so it won't move easily I was to return and close the spa after the holidays I was supposed to be there that Monday and wasn't able to, So at this point I had several trips and some parts and time invested and collected no money as I in good faith believe I was going to finish what I was doing if it was closing the tub or repairingAgain I'm sorry that she feels that I did her wrong but I did everything I could with the weather and time peramiters that I had I don't know why I should replace a cover she already knew was bad and asked me to replace anyway Steve

DO NOT USE THIS PERSON!!!! I called him a few years back to give me an estimate for fixing my hot tub He came out gave me an estimate and I stupidly gave him a dollar deposit Never heard from him again! I called and left messages and even went by his 78th street "business" address It does not exist! He is a SHAM and a SHYSTER Call Creekside Hot Tubs insteadDo not bother with this jerk!

Revdex.com spoke to *** at business and the following was relayed: The job is done, the hot tub is running for weeksThe customer's hot tub had frozen over the winter and we had multiple leaks to identify and repairI had been in contact with the husband

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11024084, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This owner DID NOT state the circumstances correctly and outright LIED in his response! This is even more concerning that originally, and you should NOT allow him to business with your approval AT ALL.And further, in NO WAY did he state my cover needed to be replaced, nor did he give me a price.UNBELIEVABLE.........and outright disgusting I will do all I can to ensure he does not get ANY FURTHER BUSINESS from anyone that I have direct contact with
Regards,
*** ***

Consumer called stating that the complaint was resolvedthe business came out and put cover on spa

I would like to recommend Stevie's spa serviceHe repaired our *** brand spa with actual *** components, a fact that a previous repair service, (*** pool & spa) failed to doSteve's actually made trips just to insure he had the right partsHe was proactive in pointing out to us another problem that was immenent which the other service failed to warn us aboutAll necessary work was shown and explained before being undertakenTY

Business called and left voicemail stating that they have returned the motor to the consumer

Revdex.com spoke to *** at business and the following was relayed:
The job is done, the hot tub is running for weeksThe customer's hot tub had frozen over the winter and we had multiple leaks to identify and repairI had been in contact with the husband

I LEFT A DETAILED RESPONSE ON HOW THE SERVICE TOOK PLACEI PUT A HEATER IN THE HOT TUB AREAI DO THIS OFTEN SHE CLAIMS THAT IT SCORCHED SHE ALREADY NEEDS A COVER DID MY HEATER DO THE DAMAGE, I WOULD LIKE TO SEE IT BUT THE CUSTOMER WILL NOT ALLOW ME I SENT HER A EMAIL REQUESTING TO SEE IT AND SHE SAID SHE WILL EMAIL ME PICTURE I NEVER HAD ANY PROBLEMS WITH THE HEATER BEFORE I DON'T KNOW WHY SHE IS SO MAD AT ME I DON'T THINK I'M BEING UNREASONABLE TO VIEW IT IN PERSON I WILL NOT BE ABLE TO MAKE A DECISION WITH VIEWING PICTURES, I WILL NEED TO VIEW IN PERSON CONSUMER HAS $PUMP, HEATER $AND EXTENSION CORD WHICH HAS NOT BEEN RETURNED IN ORDER FOR ME TO JUSTIFY THE DAMAGE I WOULD NEED TO VIEW IN PERSON

Revdex.com spoke with the business who advised: There was a delay because the manufacture did not have the parts in stock Upon receipt of the part the consumers issue was resolved

Business advised Revdex.com that he is working with the consumer for his concerns