Team, Points were added on 4/10/ [redacted] ( [redacted] ***) tried to contact the customer but there was no answer and she left a voicemailShe also sent an e-mail letting the customer know that points were awarded Case [redacted]
I am very sorry you feel it was underhanded but our Ad Agency does follow all the Federal Guidelines and it does state *Additional charge for extras and deluxePlus applicable taxPrice higher in [redacted] & [redacted] May not be combined with other offers, coupons, or discount cards**All claims refer to sandwiches on 9-grain wheat bread prepared to standard recipe with lettuce, tomatoes, onions, green peppers and cucumbersAll chip-related trademarks are owned by [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Also, request retraining take place at Subway Reward Card customer service hot hotline Manager, Supervisor, and employees immediately Your team of employees who Subway has hired to work for you and represent are not fulfilling their role in customer satisfaction at allAs more Americans society become health conscious more demanding they will be of food requirements of healthy Resturant optionsYour competitors are steadily increasing over the last decade and will continue into the for seeable future Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***2, and find that this resolution is satisfactory to me
Thank you so much for helping me resolve this issue! It is very sad that the business did not care to resolve it without your involvementAppreciate all your help!Sincerely,
*** ***
I am very sorry you feel it was underhanded but our Ad Agency does follow all the Federal Guidelines and it does state *Additional charge for extras and deluxe. Plus applicable tax. Price higher in ** & [redacted] May not be combined with other offers, coupons, or discount cards. **All claims refer...
to sandwiches on 9-grain wheat bread prepared to standard recipe with lettuce, tomatoes, onions, green peppers and cucumbers. All chip-related trademarks are owned by [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Also, request retraining take...
place at Subway Reward Card customer service hot hotline Manager, Supervisor, and employees immediately. Your team of employees who Subway has hired to work for you and represent are not fulfilling their role in customer satisfaction at all. As more Americans society become health conscious more demanding they will be of food requirements of healthy Resturant options. Your competitors are steadily increasing over the last decade and will continue into the for seeable future.
Sincerely,
[redacted]
Revdex.com:
It is too bad that it took this long and having to file a complaint with the Revdex.com just to get an address removed from your mailing list.
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted], The owner replied with the following: From: [redacted].com] Sent: Monday, October 12, 2015 8:04 PM To: Customer Care <
href="mailto:[redacted].com">[redacted].com> Subject: customer comment Customer Service Comment for Store [redacted] Comment ID # [redacted] has been taken care of I emailed the customer and told them I will be mailing them a check for the refund of $17 [redacted] Franchisee / MUO Cell ###-###-#### Regards Paula A. G[redacted]
Revdex.com:The franchise manager of the [redacted] store contacted me and was very apologetic and I appreciate that but it wasn't his fault. My issue was I got the coupons in the mail and saw the ad for the $6 steak grinder so I would have no clue that the actual price of the grinder is over $8 and that is what I would be charged and had I known that I would have ordered a different grinder and I was frustrated with that.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But just for the record, I don't have voice mail set up so you could not have left a voice message.
Sincerely,
[redacted]
Team, Points were added on 4/10/15. [redacted] ([redacted]) tried to contact the customer but there was no answer and she left a voicemail. She also sent an e-mail letting the customer know that points were awarded.
Case [redacted]
Team, Points were added on 4/10/ [redacted] ( [redacted] ***) tried to contact the customer but there was no answer and she left a voicemailShe also sent an e-mail letting the customer know that points were awarded Case [redacted]
I am very sorry you feel it was underhanded but our Ad Agency does follow all the Federal Guidelines and it does state *Additional charge for extras and deluxePlus applicable taxPrice higher in [redacted] & [redacted] May not be combined with other offers, coupons, or discount cards**All claims refer to sandwiches on 9-grain wheat bread prepared to standard recipe with lettuce, tomatoes, onions, green peppers and cucumbersAll chip-related trademarks are owned by [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Also, request retraining take place at Subway Reward Card customer service hot hotline Manager, Supervisor, and employees immediately Your team of employees who Subway has hired to work for you and represent are not fulfilling their role in customer satisfaction at allAs more Americans society become health conscious more demanding they will be of food requirements of healthy Resturant optionsYour competitors are steadily increasing over the last decade and will continue into the for seeable future Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***2, and find that this resolution is satisfactory to me
Thank you so much for helping me resolve this issue! It is very sad that the business did not care to resolve it without your involvementAppreciate all your help!Sincerely,
*** ***
I am very sorry you feel it was underhanded but our Ad Agency does follow all the Federal Guidelines and it does state *Additional charge for extras and deluxe. Plus applicable tax. Price higher in ** & [redacted] May not be combined with other offers, coupons, or discount cards. **All claims refer...
to sandwiches on 9-grain wheat bread prepared to standard recipe with lettuce, tomatoes, onions, green peppers and cucumbers. All chip-related trademarks are owned by [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Also, request retraining take...
place at Subway Reward Card customer service hot hotline Manager, Supervisor, and employees immediately. Your team of employees who Subway has hired to work for you and represent are not fulfilling their role in customer satisfaction at all. As more Americans society become health conscious more demanding they will be of food requirements of healthy Resturant options. Your competitors are steadily increasing over the last decade and will continue into the for seeable future.
Sincerely,
[redacted]
Revdex.com:
It is too bad that it took this long and having to file a complaint with the Revdex.com just to get an address removed from your mailing list.
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted], The owner replied with the following: From: [redacted].com] Sent: Monday, October 12, 2015 8:04 PM To: Customer Care <
href="mailto:[redacted].com">[redacted].com> Subject: customer comment Customer Service Comment for Store [redacted] Comment ID # [redacted] has been taken care of I emailed the customer and told them I will be mailing them a check for the refund of $17 [redacted] Franchisee / MUO Cell ###-###-#### Regards Paula A. G[redacted]
Revdex.com:The franchise manager of the [redacted] store contacted me and was very apologetic and I appreciate that but it wasn't his fault. My issue was I got the coupons in the mail and saw the ad for the $6 steak grinder so I would have no clue that the actual price of the grinder is over $8 and that is what I would be charged and had I known that I would have ordered a different grinder and I was frustrated with that.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But just for the record, I don't have voice mail set up so you could not have left a voice message.
Sincerely,
[redacted]
Team, Points were added on 4/10/15. [redacted] ([redacted]) tried to contact the customer but there was no answer and she left a voicemail. She also sent an e-mail letting the customer know that points were awarded.
Case [redacted]