Steven Blackwell Attorney at Law

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, my name is [redacted] and I am just answering back regarding the letter that was sent to meI sent in this complaint a few days before we went up to Shults ford for about the fifth time to give them one last chance to set everything rightWe met Ryan who was new to the dealership and settled everything for us in less than five daysHe settled something in days that we had been trying to get the dealership to handle for monthsI am very pleased with his service but the rest of the people I dealt with at the dealership did nothing at allRyan solved all of the issues that I have and I appreciate it.Sent from my iPhone Regards, [redacted]

Dear ***In reference to complaint #*** I am pleased to inform you that this has been resolved to thecustomer's satisfactionShe purchased another vehicle of her choice and she received her originalpurchase price as trade in value on it.Sincerely,Rich D*** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Hello, my name is [redacted] and I am just answering back regarding the letter that was sent to me. I sent in this complaint a few days before we went up to Shults ford for about the fifth time to give them one last chance to set everything right. We met Ryan who was new to the dealership and settled everything for us in less than five days. He settled something in days that we had been trying to get the dealership to handle for months. I am very pleased with his service but the rest of the people I dealt with at the dealership did nothing at all. Ryan solved all of the issues that I have and I appreciate it.Sent from my iPhone Regards,
[redacted]

I met with [redacted] and her husband John on Saturday, November 12.  Since I am new to the position, this was the first time I heard of this in this detail. After hearing about their displeasure, I explained to them the process of getting this corrected.  I spoke with them every day for...

an update.  One day earlier than they expected, [redacted] picked up their check for the amount of $1,000 on Wednesday, November 16th.  They thanked me and said that due to the way it was handled, they would continue to do business with us moving forward.  They stated that they can’t believe they are saying that, however, they would not have guessed I would have turned it around that fast. Thank You, Ryan M[redacted]General Sales Manager Shults Ford[redacted]Main ###-###-#### EXT [redacted]Cell ###-###-####[redacted]