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Steven C. Karden, D.D.S., P.C.

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Reviews Steven C. Karden, D.D.S., P.C.

Steven C. Karden, D.D.S., P.C. Reviews (2)

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: Andre L[redacted]-Office Manger
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@valsmanagement.com
For the property in question [redacted] The application for [redacted] was received 6-15.15. The one time non...

refundable $20 application fee was taken to cover cost of running background as advised on the cover page of the rental application. An approved application was verified and the property was rented on 6/26/15. Ms [redacted] was advised when she call that she did not pass background check. There was not sufficient evidence that renting to support renting to ms [redacted] was a reasonable risk. If needed we can also sent copies of supporting documents.
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That's not true I have the messages from Val stating they never did my application until after the fact on the 20th of June her office person called me and stated I had the house when I saw it was rented o asked about my application val stated I never did one.
Final Business Response /* (4030, 11, 2015/07/06) */
As Previously advised. The $20 app fee is to cover the cost of running the background check. This is not a holding fee and does not guarantee placement. The tenant was made aware that placement required successfully passing a background check. You can see from the images we emailed that the unit in question was not rented until well after the application. Per the tenants own statement she applied for multiple units and had she met the requirements she would have been placed.

Initial Business Response /* (1000, 5, 2016/09/28) */
Our lease clearly states that any pet the tenant obtains needs to be approved beforehand by the landlord. At the time the tenants signed their lease they had 1 dog that we knew about so they were charged one non-refundable pet fee of [redacted] The...

lease also clearly states that we charge a [redacted] non-refundable pet fee PER pet. The tenants acquired a second dog without notifying us beforehand and then failed to notify us after the dog was acquired. They have now accrued a [redacted] non-refundable pet fee for the second dog.
The [redacted] fee that they mentioned in their complaint was charged to them after they made an appointment with maintenance and then failed to be home at the time of the appointment. Our lease clearly states that if you make an appointment with our maintenance staff or any of our vendors and then are not home at the time of the appointment, you will be charged a fee of [redacted] depending on who the vendor was.
The tenants were sent letters explaining both the [redacted] vendor trip charge as well as the [redacted] non-refundable pet fee. The tenants were also sent a letter regarding the fleas in their home.
Pest control was sent to their home to take care of a mice issue and found that both dogs had fleas and were not being treated for them. The tenants were informed that because they are not treating their animals for fleas, we will not call pest control if and when their home is infested. It is the pet owner's responsibility to treat their animals for fleas.
The tenants did have a roof leak and it was repaired, unfortunately we cannot speed up the process at all, we are at the mercy of the roofing company. The issue was repaired and the tenants have not called in to inform us of any more issues pertaining to their roof.
As far as air conditioning is concerned, the tenants were aware that the home did not have air conditioning when they signed their lease. The tenant has never requested that we come and open any of the windows in their home. We can only repair what we know about, and it's the tenant's responsibility to make us aware of any and all issues.

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Address: 11275 E Mississippi Ave Ste 1E3, Aurora, Colorado, United States, 80012-2818

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