Initial Business Response / [redacted] (1000, 5, 2016/09/28) */ Our lease clearly states that any pet the tenant obtains needs to be approved beforehand by the landlordAt the time the tenants signed their lease they had dog that we knew about so they were charged one non-refundable pet fee of [redacted] The lease also clearly states that we charge a [redacted] non-refundable pet fee PER petThe tenants acquired a second dog without notifying us beforehand and then failed to notify us after the dog was acquiredThey have now accrued a [redacted] non-refundable pet fee for the second dog The [redacted] fee that they mentioned in their complaint was charged to them after they made an appointment with maintenance and then failed to be home at the time of the appointmentOur lease clearly states that if you make an appointment with our maintenance staff or any of our vendors and then are not home at the time of the appointment, you will be charged a fee of [redacted] depending on who the vendor was The tenants were sent letters explaining both the [redacted] vendor trip charge as well as the [redacted] non-refundable pet feeThe tenants were also sent a letter regarding the fleas in their home Pest control was sent to their home to take care of a mice issue and found that both dogs had fleas and were not being treated for themThe tenants were informed that because they are not treating their animals for fleas, we will not call pest control if and when their home is infestedIt is the pet owner's responsibility to treat their animals for fleas The tenants did have a roof leak and it was repaired, unfortunately we cannot speed up the process at all, we are at the mercy of the roofing companyThe issue was repaired and the tenants have not called in to inform us of any more issues pertaining to their roof As far as air conditioning is concerned, the tenants were aware that the home did not have air conditioning when they signed their leaseThe tenant has never requested that we come and open any of the windows in their homeWe can only repair what we know about, and it's the tenant's responsibility to make us aware of any and all issues
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Contact Name and Title: Andre L***-Office Manger Contact Phone: XXXXXXXXXX Contact Email: [redacted] @valsmanagement.com For the property in question [redacted] The application for [redacted] was received 6-The one time non refundable $application fee was taken to cover cost of running background as advised on the cover page of the rental applicationAn approved application was verified and the property was rented on 6/26/Ms [redacted] was advised when she call that she did not pass background checkThere was not sufficient evidence that renting to support renting to ms [redacted] was a reasonable riskIf needed we can also sent copies of supporting documents OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's not true I have the messages from Val stating they never did my application until after the fact on the 20th of June her office person called me and stated I had the house when I saw it was rented o asked about my application val stated I never did one Final Business Response / [redacted] (4030, 11, 2015/07/06) */ As Previously advisedThe $app fee is to cover the cost of running the background checkThis is not a holding fee and does not guarantee placementThe tenant was made aware that placement required successfully passing a background checkYou can see from the images we emailed that the unit in question was not rented until well after the applicationPer the tenants own statement she applied for multiple units and had she met the requirements she would have been placed
Initial Business Response / [redacted] (1000, 5, 2016/09/28) */ Our lease clearly states that any pet the tenant obtains needs to be approved beforehand by the landlordAt the time the tenants signed their lease they had dog that we knew about so they were charged one non-refundable pet fee of [redacted] The lease also clearly states that we charge a [redacted] non-refundable pet fee PER petThe tenants acquired a second dog without notifying us beforehand and then failed to notify us after the dog was acquiredThey have now accrued a [redacted] non-refundable pet fee for the second dog The [redacted] fee that they mentioned in their complaint was charged to them after they made an appointment with maintenance and then failed to be home at the time of the appointmentOur lease clearly states that if you make an appointment with our maintenance staff or any of our vendors and then are not home at the time of the appointment, you will be charged a fee of [redacted] depending on who the vendor was The tenants were sent letters explaining both the [redacted] vendor trip charge as well as the [redacted] non-refundable pet feeThe tenants were also sent a letter regarding the fleas in their home Pest control was sent to their home to take care of a mice issue and found that both dogs had fleas and were not being treated for themThe tenants were informed that because they are not treating their animals for fleas, we will not call pest control if and when their home is infestedIt is the pet owner's responsibility to treat their animals for fleas The tenants did have a roof leak and it was repaired, unfortunately we cannot speed up the process at all, we are at the mercy of the roofing companyThe issue was repaired and the tenants have not called in to inform us of any more issues pertaining to their roof As far as air conditioning is concerned, the tenants were aware that the home did not have air conditioning when they signed their leaseThe tenant has never requested that we come and open any of the windows in their homeWe can only repair what we know about, and it's the tenant's responsibility to make us aware of any and all issues
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Contact Name and Title: Andre L***-Office Manger Contact Phone: XXXXXXXXXX Contact Email: [redacted] @valsmanagement.com For the property in question [redacted] The application for [redacted] was received 6-The one time non refundable $application fee was taken to cover cost of running background as advised on the cover page of the rental applicationAn approved application was verified and the property was rented on 6/26/Ms [redacted] was advised when she call that she did not pass background checkThere was not sufficient evidence that renting to support renting to ms [redacted] was a reasonable riskIf needed we can also sent copies of supporting documents OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's not true I have the messages from Val stating they never did my application until after the fact on the 20th of June her office person called me and stated I had the house when I saw it was rented o asked about my application val stated I never did one Final Business Response / [redacted] (4030, 11, 2015/07/06) */ As Previously advisedThe $app fee is to cover the cost of running the background checkThis is not a holding fee and does not guarantee placementThe tenant was made aware that placement required successfully passing a background checkYou can see from the images we emailed that the unit in question was not rented until well after the applicationPer the tenants own statement she applied for multiple units and had she met the requirements she would have been placed