Steven Hudson, CPA

Initial Business Response / [redacted] (1000, 10, 2016/02/18) */ **Here is a copy of my response letter to this complaintThe letter and gift card will be sent via UPS on Friday 02/19/[redacted] ___________________________ February 18, Mr [redacted] ** XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXX Dear MrRoutledge: Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Joplin, MO Aspen Dental branded practice, owned and operated by MO Dental AS Judge DDS PCI certainly do apologize for your experience at the Joplin, MO Aspen Dental office I am in receipt of a complaint filed on your behalf by Ms [redacted] with the Revdex.comI have reviewed it along with your Aspen Dental accountUnfortunately, at this time the Dental First Finance payment amounts posted on 12/& 12/07/2015,cannot be combinedI have forwarded this matter to the Aspen Dental Regional Manager for review with the Joplin, MO Aspen Dental officeAs a token of my apology for your experience, please find enclosed a $MasterCard Gift cardThis is not meant to be a solution to the problem, but merely to show you that I do care about your satisfaction as a patient I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension Fax: (XXX) XXX-XXXXE-mail: [redacted] @aspendental.com Enclosures (1) Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr***, thank you for your responseHowever, it is not acceptable to allow your affiliates to lie to patientsAs an office manager of a retail store that offers promotional financing, I know that it is possible to refund an account, then re-submit it using a special financing codeDental First verified thisThis office made a mistake and we had to pay for itThis is not good business practiceAspen Dental could and should make this rightI have read countless online reviews regarding problems exactly like thisI wish we had read these reviews before choosing Aspen Dental Final Consumer Response / [redacted] (4200, 20, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the business' proposed resolution, and I noted the reasons in my first rebuttalSince that time, I have received no response to my rebuttal

See attached

Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Joplin, MO Aspen Dental branded practice, owned and operated by MO Dental AS Judge DDS PC I certainly do apologize for your experience at Joplin, MO Aspen Dental office.I am in
receipt of your complaint filed with the Revdex.com I have reviewed it and our Aspen Dental account with the Joplin, MO Aspen Dental Office Manager, *** and the treating dentist *** *** *** As you are aware the balance showing due on your account is a result of no insurance payment being made for the Onlay service provided on May 02, Part of that estimate included a $provider discount, which due to no payment being received, was not applied In reviewing this matter with *** a decision was made to give you credit for the provider discount even though your insurance did not remit payment Your account has been credited the $discount and the balance due is now $ Please contact *** at the dental office at *** (option 2) to discuss payment and moving forward with treatment.I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information

Initial Business Response /* (1000, 10, 2016/02/18) */
**Here is a copy of my response letter to this complaint The letter and gift card will be sent via UPS on Friday 02/19/16**
___________________________
February 18,
Mr*** ***
*** *** ***
*** **
XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case # XXXXXX
Dear MrRoutledge:
Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Joplin, MO Aspen Dental branded practice, owned and operated by MO Dental AS Judge DDS PC I certainly do apologize for your experience at the Joplin, MO Aspen Dental office
I am in receipt of a complaint filed on your behalf by Ms*** *** *** with the Revdex.com I have reviewed it along with your Aspen Dental account Unfortunately, at this time the Dental First Finance payment amounts posted on 12/& 12/07/2015,cannot be combined I have forwarded this matter to the Aspen Dental Regional Manager for review with the Joplin, MO Aspen Dental office As a token of my apology for your experience, please find enclosed a $MasterCard Gift card This is not meant to be a solution to the problem, but merely to show you that I do care about your satisfaction as a patient
I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information
Sincerely,
*** ***
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension
Fax: (XXX) XXX-XXXXE-mail: ***@aspendental.com
Enclosures (1)
Initial Consumer Rebuttal /* (3000, 12, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr***, thank you for your response However, it is not acceptable to allow your affiliates to lie to patients As an office manager of a retail store that offers promotional financing, I know that it is possible to refund an account, then re-submit it using a special financing code Dental First verified thisThis office made a mistake and we had to pay for it This is not good business practiceAspen Dental could and should make this rightI have read countless online reviews regarding problems exactly like this I wish we had read these reviews before choosing Aspen Dental
Final Consumer Response /* (4200, 20, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not accept the business' proposed resolution, and I noted the reasons in my first rebuttalSince that time, I have received no response to my rebuttal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***PSWill accept as long as Aspen Dental does not submit a bill to my Insurance, as
*** very firmly said it would bebilled for the xRay and impressions.? Also, Aspen Dental needs to do more training for the phone service for new patientsas they quoted a different dollar amount than what office manager quotedYour firms are not on the same pageIf thelarge quote was given to us on the phone, would not have made an appointment

Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Joplin, MO Aspen Dental branded practice, owned and operated by MO Dental AS Judge DDS PC.  I certainly do apologize for your experience at Joplin, MO Aspen Dental office.I am in...

receipt of your complaint filed with the Revdex.com.  I have reviewed it and our Aspen Dental account with the Joplin, MO Aspen Dental Office Manager, [redacted] and the treating dentist [redacted]  As you are aware the balance showing due on your account is a result of no insurance payment being made for the Onlay service provided on May 02, 2017.  Part of that estimate included a $306.10 provider discount, which due to no payment being received, was not applied.  In reviewing this matter with [redacted] a decision was made to give you credit for the provider discount even though your insurance did not remit payment.  Your account has been credited the $306.10 discount and the balance due is now $169.80.  Please contact [redacted] at the dental office at [redacted] (option 2) to discuss payment and moving forward with treatment.I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.

Initial Business Response /* (1000, 10, 2016/02/18) */
**Here is a copy of my response letter to this complaint. The letter and gift card will be sent via UPS on Friday 02/19/16**
___________________________
February 18, 2016
Mr. [redacted]
[redacted]
[redacted]...

XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case # XXXXXX
Dear Mr. Routledge:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Joplin, MO Aspen Dental branded practice, owned and operated by MO Dental AS Judge DDS PC. I certainly do apologize for your experience at the Joplin, MO Aspen Dental office.
I am in receipt of a complaint filed on your behalf by Ms. [redacted] with the Revdex.com. I have reviewed it along with your Aspen Dental account. Unfortunately, at this time the Dental First Finance payment amounts posted on 12/03 & 12/07/2015,cannot be combined. I have forwarded this matter to the Aspen Dental Regional Manager for review with the Joplin, MO Aspen Dental office. As a token of my apology for your experience, please find enclosed a $25.00 MasterCard Gift card. This is not meant to be a solution to the problem, but merely to show you that I do care about your satisfaction as a patient.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension 1329
Fax: (XXX) XXX-XXXXE-mail: [redacted]@aspendental.com
Enclosures (1)
Initial Consumer Rebuttal /* (3000, 12, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Mr. [redacted], thank you for your response. However, it is not acceptable to allow your affiliates to lie to patients. As an office manager of a retail store that offers promotional financing, I know that it is possible to refund an account, then re-submit it using a special financing code. Dental First verified this. This office made a mistake and we had to pay for it. This is not good business practice. Aspen Dental could and should make this right. I have read countless online reviews regarding problems exactly like this. I wish we had read these reviews before choosing Aspen Dental.
Final Consumer Response /* (4200, 20, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not accept the business' proposed resolution, and I noted the reasons in my first rebuttal. Since that time, I have received no response to my rebuttal.