Again, this is standard practice to trouble shoot an air conditioning leak that is not immediately visible, our offer is the discounted price on the work estimated to repair the problemWe are not refunding money for a service we have provided, the original offer of a discounted rate is all we are going to do
customer brought in own partswe were unable to get vehicle running with parts suppliedinvoice was originally dollars for diagnosis and install of his parts plus hoses and labor I removed diag fee and any charges for distributor installthen he stated he was going to tow it out and was
unhappy so I discounted about another hundred off of ticket for other worked performed to cover his tow bill as a customer satisfactionif parts are leaking or damaged he has a 12k month nation wide warranty and can have any defective parts that he paid for replaced at locations nation wide
I was out of town on an an emergency and did not see the response that was sent on the 19th I had checked the site before I left town on the 18th and did not see anything at that time I did not receive an email from you that the business had responded I do not accept the businesses response The technician assured Joe that the freon charge was for diagnostic only The charge for this was not to be charged again if it leaked out Joe told them there was a leak.This response is unacceptable.--*** ***
Their is a conflict of interest that has came to my attention. The owner Ken of the franchise is good friends with the head...
manger of the body shop and Ken said I would be contacted by his insurance with a $750 deductible which hasnt happened Eric vp of ops emailed me that they are self insured one is dishonest I need third party help I feel im being takin advantage of due to the different stories I have been told and a strange conversation I had with Ken when he told me about his deductible and said he would give me $1000 to go away
We give estimates prior to doing work, we will not refund for a service that was provided to the customer in order to trouble shoot the air conditioning issue, when we can not see an immediate problem the recommendation is to evacuate the system and re-charge it with freon and dye, this way we can...
identify the leak, should the issue come back.if the customer would like to reach out Jaime the store manager, we can offer a 10% discount, but again we will not refund the evac and recharge with dye because the customer isn't happy with our estimated costs to repair the vehicle.
Parts were correct for vehicle, see attached. The merchant's staff (including mechanic and general manager) were incompetent and should have researched if they did not know how to do something instead of throwing parts at a problem. I, as the customer, had to bring them a video of how to properly handle the procedure. Their competitor, Red Mtn Tire, was able to correctly time the vehicle within an hour of drop off with the parts they are complaining are incorrect. Since the merchant removed the distributor and reinstalled it in the incorrect alignment, I had to pay Red Mtn Tire to remove and install again in the proper alignment. Leaks were not fixed as claimed and I would not trust this merchant to do ANY repair, no matter how small on any vehicle again.
we have offered to pay the body shop the $2400 for repairs of his vehicle and he has refused this offer.we will not do anything else beyond paying the body shop for repairs.
Again, this is standard practice to trouble shoot an air conditioning leak that is not immediately visible, our offer is the discounted price on the work estimated to repair the problemWe are not refunding money for a service we have provided, the original offer of a discounted rate is all we are going to do
customer brought in own partswe were unable to get vehicle running with parts suppliedinvoice was originally dollars for diagnosis and install of his parts plus hoses and labor I removed diag fee and any charges for distributor installthen he stated he was going to tow it out and was
unhappy so I discounted about another hundred off of ticket for other worked performed to cover his tow bill as a customer satisfactionif parts are leaking or damaged he has a 12k month nation wide warranty and can have any defective parts that he paid for replaced at locations nation wide
Mr *** asked to have the $paid to fix his vehicle, we have offered to write a check to the body shop and he has refused to allow us to do this
I was out of town on an an emergency and did not see the response that was sent on the 19th I had checked the site before I left town on the 18th and did not see anything at that time I did not receive an email from you that the business had responded I do not accept the businesses response The technician assured Joe that the freon charge was for diagnostic only The charge for this was not to be charged again if it leaked out Joe told them there was a leak.This response is unacceptable.--*** ***
customers vehicle was brought into a dealership and is currently being repaired
Their is a conflict of interest that has came to my attention. The owner Ken of the franchise is good friends with the head...
manger of the body shop and Ken said I would be contacted by his insurance with a $750 deductible which hasnt happened Eric vp of ops emailed me that they are self insured one is dishonest I need third party help I feel im being takin advantage of due to the different stories I have been told and a strange conversation I had with Ken when he told me about his deductible and said he would give me $1000 to go away
We give estimates prior to doing work, we will not refund for a service that was provided to the customer in order to trouble shoot the air conditioning issue, when we can not see an immediate problem the recommendation is to evacuate the system and re-charge it with freon and dye, this way we can...
identify the leak, should the issue come back.if the customer would like to reach out Jaime the store manager, we can offer a 10% discount, but again we will not refund the evac and recharge with dye because the customer isn't happy with our estimated costs to repair the vehicle.
Parts were correct for vehicle, see attached. The merchant's staff (including mechanic and general manager) were incompetent and should have researched if they did not know how to do something instead of throwing parts at a problem. I, as the customer, had to bring them a video of how to properly handle the procedure. Their competitor, Red Mtn Tire, was able to correctly time the vehicle within an hour of drop off with the parts they are complaining are incorrect. Since the merchant removed the distributor and reinstalled it in the incorrect alignment, I had to pay Red Mtn Tire to remove and install again in the proper alignment. Leaks were not fixed as claimed and I would not trust this merchant to do ANY repair, no matter how small on any vehicle again.
we have offered to pay the body shop the $2400 for repairs of his vehicle and he has refused this offer.we will not do anything else beyond paying the body shop for repairs.