[redacted] claims that this is not a valid debt, however, we have a signed application, deposit agreement as well as a signed lease [redacted] was charged a termination fee equal to $300, the $application fee that she stopped payment on and a $NSF fee Because she signed a lease we could have held her responsible for the term of the lease which she signed, however, she was only charged a termination fee equal to the original deposit We have given [redacted] the information to the collection agency so that she can resolve the debt with them We have copies of all paperwork that [redacted] submitted and the information that is on the documents matches information provided to us by [redacted] as well as other public information we were able to obtain online This is a valid debt Please contact me if additional information is needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[redacted] , I am very happy that we were able to come to a solution that is accommodating for your situationI again apologize that this process has not gone as smoothly as idealAs we assist you in your transition please feel free to contact me if there is anything further I can do Thank you Gabrielle BProperty Manager
02/03/Dear Mr***;Mr [redacted] resided at [redacted] Plymouth MN from June 13, to October 11, The move out inspection was conducted with a member of my office staff, at which time she pointed out to Mr [redacted] that the apartment was not in a clean condition Mr [redacted] stated he had hired someone to clean his apartment, to which my employee replied that whoever cleaned the apartment did not do a very good job, since there is still a lot of cleaning to be done My employee informed me about the conversation and I inspected the unit myself I found some obvious issues with the cleanliness of the apartment (black rings in toilet, soap sm on tub surrounds, dirty oven)Part of our move out procedure is to send residents a cleaning list after a notice to vacate has been submitted to management, this cleaning list details what management’s expectations are upon move out Upon further inspection, I found red staining on the carpet throughout the apartment Mr [redacted] had placed large area rugs in all the rooms of his apartment, which during the pre-moveout inspection the rugs covered the red staining, evidently, the dye from the red area rugs bled through onto the carpet I contacted my carpet cleaning vendor, Brother’s Manufacturing and had them come out to spot clean an area to see if the red dye would come out It did not This is not considered wear and tear Had we been able to simply shampoo the carpet he would not have been charged for the cleaning of the carpet.When we assessed the damages and cleaning charges we look at the age of the carpetThe carpet was brand new at the time that Mr [redacted] moved inOur policy is to depreciate the carpet 20% per year Mr [redacted] was assessed 40% of the replacement cost We also estimate the cost to clean the apartment I revised the cleaning charges after I received the actual bill from our janitorial service to reflect the actual cost to clean M***’s apartment Upon discussion with both my immediate supervisor and the president of our company, we felt the amount assessed to Mr***’s account was both valid and reasonableUnfortunately, Mr [redacted] disagreed with our decisionMr [redacted] was given over two months to settle his account with usWhen no payment was forthcoming his account was eventually placed with our collection agency Please feel free to contact us with any further questions you may have regarding this situation.Thank you;Mary [redacted] Property ManagerCreekside Apartments
Hello [redacted] , I have attached the documentation that shows the application you submitted for the apartment, the ledger showing the payments that you made to Cedarvale, the lease that you signed as well as the information showing you cancelling your payment transactions. Per your telephone conversation with me, all the identifying information in the application and support documents matches your SSN, birthdate as well as the personal information such as emergency contact matches your family members. I have also provided this documentation to the collection agency so that they have it to support the file. Cedarvale did not do anything unethical in submitting this file to collections as you claim. CassandraCedarvale Highlands Management
[redacted] claims that this is not a valid debt, however, we have a signed application, deposit agreement as well as a signed lease [redacted] was charged a termination fee equal to $300, the $application fee that she stopped payment on and a $NSF fee Because she signed a lease we could have held her responsible for the term of the lease which she signed, however, she was only charged a termination fee equal to the original deposit We have given [redacted] the information to the collection agency so that she can resolve the debt with them We have copies of all paperwork that [redacted] submitted and the information that is on the documents matches information provided to us by [redacted] as well as other public information we were able to obtain online This is a valid debt Please contact me if additional information is needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[redacted] , I am very happy that we were able to come to a solution that is accommodating for your situationI again apologize that this process has not gone as smoothly as idealAs we assist you in your transition please feel free to contact me if there is anything further I can do Thank you Gabrielle BProperty Manager
02/03/Dear Mr***;Mr [redacted] resided at [redacted] Plymouth MN from June 13, to October 11, The move out inspection was conducted with a member of my office staff, at which time she pointed out to Mr [redacted] that the apartment was not in a clean condition Mr [redacted] stated he had hired someone to clean his apartment, to which my employee replied that whoever cleaned the apartment did not do a very good job, since there is still a lot of cleaning to be done My employee informed me about the conversation and I inspected the unit myself I found some obvious issues with the cleanliness of the apartment (black rings in toilet, soap s
m on tub surrounds, dirty oven)Part of our move out procedure is to send residents a cleaning list after a notice to vacate has been submitted to management, this cleaning list details what management’s expectations are upon move out Upon further inspection, I found red staining on the carpet throughout the apartment Mr [redacted] had placed large area rugs in all the rooms of his apartment, which during the pre-moveout inspection the rugs covered the red staining, evidently, the dye from the red area rugs bled through onto the carpet I contacted my carpet cleaning vendor, Brother’s Manufacturing and had them come out to spot clean an area to see if the red dye would come out It did not This is not considered wear and tear Had we been able to simply shampoo the carpet he would not have been charged for the cleaning of the carpet.When we assessed the damages and cleaning charges we look at the age of the carpetThe carpet was brand new at the time that Mr [redacted] moved inOur policy is to depreciate the carpet 20% per year Mr [redacted] was assessed 40% of the replacement cost We also estimate the cost to clean the apartment I revised the cleaning charges after I received the actual bill from our janitorial service to reflect the actual cost to clean M***’s apartment Upon discussion with both my immediate supervisor and the president of our company, we felt the amount assessed to Mr***’s account was both valid and reasonableUnfortunately, Mr [redacted] disagreed with our decisionMr [redacted] was given over two months to settle his account with usWhen no payment was forthcoming his account was eventually placed with our collection agency Please feel free to contact us with any further questions you may have regarding this situation.Thank you;Mary [redacted] Property ManagerCreekside Apartments
Hello [redacted] , I have attached the documentation that shows the application you submitted for the apartment, the ledger showing the payments that you made to Cedarvale, the lease that you signed as well as the information showing you cancelling your payment transactions. Per your telephone conversation with me, all the identifying information in the application and support documents matches your SSN, birthdate as well as the personal information such as emergency contact matches your family members. I have also provided this documentation to the collection agency so that they have it to support the file. Cedarvale did not do anything unethical in submitting this file to collections as you claim. CassandraCedarvale Highlands Management
I am rejecting this response because:See attached doc (pg pdf) for full statement as to why the complaint has yet to be resolved