Please accept my sincere apologizes for a lack of communication as you have mentionedI am always available at Steven Toyota and I encourage you to always reach out to me directly at your choice of phone at ###-###-#### or via email [redacted] I hope that you find a very easy and swift solution to the concerns that you brought to my attention!! REGARDS [redacted]
This is the first time I have heard of any concern from this customer about the vehicle they purchasedI also wonder why the customers allowed over months to pass before they decided to reach out to any person in managementThe sad truth is that Steven Toyota is only able to diagnose any concern on any vehicle once said vehicle is in our service departmentI have personally verified that on with miles this vehicle met ALL Virginia state inspection concerns and passed without concernI am also puzzled why these concerns are being brought to our attention even after these customers signed the following agreementWhat follows is word for word on this Steven Toyota documentation."To our Valued Customer Steven Toyota does not want you to purchase this AS IS vehicle if you are under the impression that there is any warranty on it As soon as you take delivery of this vehicle ALL repairs will be solely your responsibility We encourage you to take this AS IS vehicle and have it inspected at your expense by any outside source BEFORE you decide to purchase it The source must be located within the [redacted] metropolitan area Our intention is to be up front with you about your AS IS purchase Please sign below that you have read and understand the conditions of your AS IS purchase It is hereby understood by the purchaser and the seller, Steven Toyota, that the vehicle described above is sold in an AS IS condition with no warranty expressed or implied Steven Toyota, neither assumes nor authorizes anyone to assume liability in connection with the sale of the vehicle Purchaser hereby acknowledges receipt of a copy of this affidavit."Any further questions please do not hesitate to reach out to me directly.Thank you,*** [redacted] General ManagerSteven Toyota ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response received from the Steven Toyota General Manager, *** ***, this is not the first time we have contacted Steven Toyota regarding this matter As stated in the initial compliant, we contacted the salesman who sold us the vehicle regarding the issues experienced My husband and I have voicemail and text messages regarding our contact during the month of August and September with this salesman and another salesman at the dealership After being told by the individual who sold us the vehicle that he would talk with his manager about the issue and receiving no response, my husband and I started contacting the dealership directly asking to speak with the used car sales managerWe never spoke with the used car salesman as we were always sent to voicemail in which messages were left and still no response received Our last attempt at trying to reach an individual at the management level took place in November In response to the personal verification of the Virginia state inspection on 6/19/14, we took the vehicle into a Volkswagen dealership in *** VA in August to have the oil changed because the oil light came on in the car The oil change was completed and in discussion with the vehicle technician, he could not understand how this vehicle passed a Virginia state inspection This was a major concern because the fact that the car passed a recent inspection was one of the factors we used in making our decision to purchase the vehicle The following week, the car stopped on the highway The vehicle was towed to a Volkswagen dealership in ***, VA by *** who diagnosed and stated that the engine was dead and would require approximately $6,to repairAgain, we contacted the salesman who sold us the vehicle regarding all of the events that occurred up to this point He told us that he would talk with his manager about the situation He also suggested that we check with our insurance company to have the vehicle towed back to Steven Toyota for examination We never received another response from the salesman or a manager regarding this situation I contacted both my insurance company and *** to see if the vehicle could be towed to Steven Toyota and I was told by both companies that (1) because the vehicle is already at a repair facility they would not tow it to another unless we paid out of pocket and (2) Steven Toyota is not considered a "local" tow to a repair facility In researching the pricing to have the vehicle towed to *** VA we received estimates of $(which includes the hookup fee and mileage) because we live miles from the dealership Due to our limited financial resources and the position we were placed in regarding either paying out of pocket to have the vehicle towed to Steven Toyota or having a local mechanic try to repair the vehicle, we chose to have a highly recommended independent mechanic in ***, VA to examine the vehicle I paid ($100) to have the vehicle towed from the Volkswagen dealership in ***, VA to his shop in ***, VA and he again confirmed that this vehicle has major issues especially with regard to the engine To date, we have paid $1,to have this vehicle repaired and it remains inoperable We are also still making our required monthly obligation on this vehicle that we can not use In addition, we have incurred additional commuting expenses due to our inability to use this vehicle.I have contacted the corporate offices of Toyota and I am seeking legal counsel in regards to this matter The inconvenience, frustration, and lack of attention/response to this matter is unacceptable.If you have any further questions, do not hesitate to contact me.
*** ***
This is the first time I have heard of any concern from this customer about the vehicle they purchased. I also wonder why the customers allowed over 5 months to pass before they decided to reach out to any person in management. The sad truth is that Steven Toyota is only able to diagnose any concern...
on any vehicle once said vehicle is in our service department. I have personally verified that on 6.19.14 with 148451 miles this vehicle met ALL Virginia state inspection concerns and passed without concern. I am also puzzled why these concerns are being brought to our attention even after these customers signed the following agreement. What follows is word for word on this Steven Toyota documentation."To our Valued Customer. Steven Toyota does not want you to purchase this AS IS vehicle if you are under the impression that there is any warranty on it. As soon as you take delivery of this vehicle ALL repairs will be solely your responsibility. We encourage you to take this AS IS vehicle and have it inspected at your expense by any outside source BEFORE you decide to purchase it. The source must be located within the [redacted] metropolitan area. Our intention is to be up front with you about your AS IS purchase. Please sign below that you have read and understand the conditions of your AS IS purchase. It is hereby understood by the purchaser and the seller, Steven Toyota, that the vehicle described above is sold in an AS IS condition with no warranty expressed or implied. Steven Toyota, neither assumes nor authorizes anyone to assume liability in connection with the sale of the vehicle. Purchaser hereby acknowledges receipt of a copy of this affidavit."Any further questions please do not hesitate to reach out to me directly.Thank you,[redacted] [redacted]General ManagerSteven Toyota ###-###-####
My name is [redacted] and I am the General Manager of Steven Toyota. My career began in the finance department of Steven Toyota September 1 2001, I departed the finance department in April 2012. Prior to my departure I selected [redacted] to fulfill my position in the finance department. I...
selected Mr [redacted] due to him showing the skills and abilities to care for my customers the exact same way I had for many years. I am very surprised to hear these allegations from [redacted]. Based on my experience in the finance department I understand that a lot of paper work and forms as well as many different topics are discussed. Thankfully we have many checks and balances in play to insure our customers are very well accommodated on all levels of compliance and accuracy. An unfortunate fact is that just because a customer does not understand what is going on does not mean that anything wrong or incorrect or illegal has taken place! This exactly is the case with this concern. [redacted] has/had signed all documentation that showed he has agreed and understood EVERYTHING that took place on 11.8.14 at Steven Toyota. Yes the Prius came with the remaining factory warranty of what is left of the 5 year 60000 mile powertrain plan (only engine, transmission, axle) The Prius was certified meaning Toyota had extended the powertrain coverage to a total of 7 years or 100000 miles which ever came first. At the time of delivery [redacted] chose to implement the platinum certified wrap around plan that will then cover the vehicle from a COMPREHENSIVE angle of parts and labor for what is left of the 7 years or 100000 miles. [redacted] also confirmed the loan to be protected by GAP as identified on the "transaction summary" form showing a monthly payment of $384.21 for 75 months at a 9.14% apr, this form is dated and time stamped and signed by [redacted] signed and agreed to the vehicle service agreement application as well as the GAP agreement and again on the VA LAW contract where we were able to lower his payment slightly to $384.19.These insurance products are choice based options. Since [redacted] selected these items at first and then had a change of mind, the only option is to cancel the products as [redacted] requested. Yes Toyota charges a $50 cancelation fee (not Steven Toyota) neither Toyota or Steven Toyota are willing to refund any taxes paid or any processing fees collected. In summary I am sorry [redacted] does not see the value of protection and insurance but that is ok as everyone has a choice!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The work was never done to customer expectations and I never left happy. If I was ever confused it was because [redacted] lied to me on the phone about his identity leading me to believe I was actually talking to the owner of the business. [redacted] must have also lied to the postal carrier as it was recorded as being signed for by the individual addressee. I would like the owner, Steven Toyota and the Operating officer [redacted] to be aware of my complaint and to respond to my complaint. The wire that was installed was not installed in the bumper cup and the second wire is missing altogether.
Regards,
[redacted]
Please accept my sincere apologizes for a lack of communication as you have mentioned. I am always available at Steven Toyota and I encourage you to always reach out to me directly at your choice of phone at ###-###-#### or via email [redacted]. I hope that you find a very easy and swift solution to the concerns that you brought to my attention!! REGARDS [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never drove away happy from that dealership! After two visits trying to get the job done right, [redacted] emailed me to be patient while they worked out a fix for the job. Attached please see the emails from [redacted] dating back into July, 2016, where it is very clear that he led me to believe a solution was being worked out within the service department and he asked me to wait. Also, please see the attached certified mail that was signed for by Steven Sodikoff, President of Steven Toyota On Feb 6, 2017 at 1:34 pm. Right after he signed for that certified mail I got a phone call from a man who identified himself to me as Steven Sodikoff and he stated that he was calling me to discuss the certified mail that he recieved. I had no reason to doubt his identity. The identical letter was also sent by certified mail to Ms [redacted], C.O.O was signed for at the front desk on Feb 8, 2017 at 1:24. [redacted] never contacted me, but she did get the letter. The wires need to be put in the bumper cup and the second plug needs to be installed for legal towing in the state of Virginia. Right now the four pin is dangling where the safety chains are supposed to be hooked and the other plug is missing altogether. I did not wait a year to bring this complaint. I just brought it to the Revdex.com now after many other attempts at a solution have failed.
Regards,
[redacted]
My name is [redacted] and I am the General Manager of Steven TOYOTA in [redacted] We appreciate your business and thank you for leasing a new TOYOTA from us and TOYOTA Financial Services. Just because you do not understand or are not happy with your leased TOYOTA does not mean that you...
were "tricked" in anyway! The smartest way to pay for a new TOYOTA is to lease it. Over the course of many hours, much discussion, documentation and paperwork regarding your lease took place at Steven TOYOTA on July 23, 2015. During the time that you spent in our finance department many forms that had the word "lease" were presented, discussed and signed by you. Steven TOYOTA does not participate in any form of refinancing of automobiles. We strictly create new purchases and leases. You are more than welcome to refinance your vehicles with your own bank of your choice. Steven TOYOTA would love to assist you with a trade in or we will buy back your vehicle. However we will not refinance one. Please feel free to call me at ###-###-#### or email me at [redacted].Thank You,[redacted]
Please accept my sincere apologizes for a lack of communication as you have mentionedI am always available at Steven Toyota and I encourage you to always reach out to me directly at your choice of phone at ###-###-#### or via email [redacted] I hope that you find a very easy and swift solution to the concerns that you brought to my attention!! REGARDS [redacted]
This is the first time I have heard of any concern from this customer about the vehicle they purchasedI also wonder why the customers allowed over months to pass before they decided to reach out to any person in managementThe sad truth is that Steven Toyota is only able to diagnose any concern on any vehicle once said vehicle is in our service departmentI have personally verified that on with miles this vehicle met ALL Virginia state inspection concerns and passed without concernI am also puzzled why these concerns are being brought to our attention even after these customers signed the following agreementWhat follows is word for word on this Steven Toyota documentation."To our Valued Customer Steven Toyota does not want you to purchase this AS IS vehicle if you are under the impression that there is any warranty on it As soon as you take delivery of this vehicle ALL repairs will be solely your responsibility We encourage you to take this AS IS vehicle and have it inspected at your expense by any outside source BEFORE you decide to purchase it The source must be located within the [redacted] metropolitan area Our intention is to be up front with you about your AS IS purchase Please sign below that you have read and understand the conditions of your AS IS purchase It is hereby understood by the purchaser and the seller, Steven Toyota, that the vehicle described above is sold in an AS IS condition with no warranty expressed or implied Steven Toyota, neither assumes nor authorizes anyone to assume liability in connection with the sale of the vehicle Purchaser hereby acknowledges receipt of a copy of this affidavit."Any further questions please do not hesitate to reach out to me directly.Thank you,*** [redacted] General ManagerSteven Toyota ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response received from the Steven Toyota General Manager, *** ***, this is not the first time we have contacted Steven Toyota regarding this matter As stated in the initial compliant, we contacted the salesman who sold us the vehicle regarding the issues experienced My husband and I have voicemail and text messages regarding our contact during the month of August and September with this salesman and another salesman at the dealership After being told by the individual who sold us the vehicle that he would talk with his manager about the issue and receiving no response, my husband and I started contacting the dealership directly asking to speak with the used car sales managerWe never spoke with the used car salesman as we were always sent to voicemail in which messages were left and still no response received Our last attempt at trying to reach an individual at the management level took place in November In response to the personal verification of the Virginia state inspection on 6/19/14, we took the vehicle into a Volkswagen dealership in *** VA in August to have the oil changed because the oil light came on in the car The oil change was completed and in discussion with the vehicle technician, he could not understand how this vehicle passed a Virginia state inspection This was a major concern because the fact that the car passed a recent inspection was one of the factors we used in making our decision to purchase the vehicle The following week, the car stopped on the highway The vehicle was towed to a Volkswagen dealership in ***, VA by *** who diagnosed and stated that the engine was dead and would require approximately $6,to repairAgain, we contacted the salesman who sold us the vehicle regarding all of the events that occurred up to this point He told us that he would talk with his manager about the situation He also suggested that we check with our insurance company to have the vehicle towed back to Steven Toyota for examination We never received another response from the salesman or a manager regarding this situation I contacted both my insurance company and *** to see if the vehicle could be towed to Steven Toyota and I was told by both companies that (1) because the vehicle is already at a repair facility they would not tow it to another unless we paid out of pocket and (2) Steven Toyota is not considered a "local" tow to a repair facility In researching the pricing to have the vehicle towed to *** VA we received estimates of $(which includes the hookup fee and mileage) because we live miles from the dealership Due to our limited financial resources and the position we were placed in regarding either paying out of pocket to have the vehicle towed to Steven Toyota or having a local mechanic try to repair the vehicle, we chose to have a highly recommended independent mechanic in ***, VA to examine the vehicle I paid ($100) to have the vehicle towed from the Volkswagen dealership in ***, VA to his shop in ***, VA and he again confirmed that this vehicle has major issues especially with regard to the engine To date, we have paid $1,to have this vehicle repaired and it remains inoperable We are also still making our required monthly obligation on this vehicle that we can not use In addition, we have incurred additional commuting expenses due to our inability to use this vehicle.I have contacted the corporate offices of Toyota and I am seeking legal counsel in regards to this matter The inconvenience, frustration, and lack of attention/response to this matter is unacceptable.If you have any further questions, do not hesitate to contact me.
*** ***
This is the first time I have heard of any concern from this customer about the vehicle they purchased. I also wonder why the customers allowed over 5 months to pass before they decided to reach out to any person in management. The sad truth is that Steven Toyota is only able to diagnose any concern...
on any vehicle once said vehicle is in our service department. I have personally verified that on 6.19.14 with 148451 miles this vehicle met ALL Virginia state inspection concerns and passed without concern. I am also puzzled why these concerns are being brought to our attention even after these customers signed the following agreement. What follows is word for word on this Steven Toyota documentation."To our Valued Customer. Steven Toyota does not want you to purchase this AS IS vehicle if you are under the impression that there is any warranty on it. As soon as you take delivery of this vehicle ALL repairs will be solely your responsibility. We encourage you to take this AS IS vehicle and have it inspected at your expense by any outside source BEFORE you decide to purchase it. The source must be located within the [redacted] metropolitan area. Our intention is to be up front with you about your AS IS purchase. Please sign below that you have read and understand the conditions of your AS IS purchase. It is hereby understood by the purchaser and the seller, Steven Toyota, that the vehicle described above is sold in an AS IS condition with no warranty expressed or implied. Steven Toyota, neither assumes nor authorizes anyone to assume liability in connection with the sale of the vehicle. Purchaser hereby acknowledges receipt of a copy of this affidavit."Any further questions please do not hesitate to reach out to me directly.Thank you,[redacted] [redacted]General ManagerSteven Toyota ###-###-####
My name is [redacted] and I am the General Manager of Steven Toyota. My career began in the finance department of Steven Toyota September 1 2001, I departed the finance department in April 2012. Prior to my departure I selected [redacted] to fulfill my position in the finance department. I...
selected Mr [redacted] due to him showing the skills and abilities to care for my customers the exact same way I had for many years. I am very surprised to hear these allegations from [redacted]. Based on my experience in the finance department I understand that a lot of paper work and forms as well as many different topics are discussed. Thankfully we have many checks and balances in play to insure our customers are very well accommodated on all levels of compliance and accuracy. An unfortunate fact is that just because a customer does not understand what is going on does not mean that anything wrong or incorrect or illegal has taken place! This exactly is the case with this concern. [redacted] has/had signed all documentation that showed he has agreed and understood EVERYTHING that took place on 11.8.14 at Steven Toyota. Yes the Prius came with the remaining factory warranty of what is left of the 5 year 60000 mile powertrain plan (only engine, transmission, axle) The Prius was certified meaning Toyota had extended the powertrain coverage to a total of 7 years or 100000 miles which ever came first. At the time of delivery [redacted] chose to implement the platinum certified wrap around plan that will then cover the vehicle from a COMPREHENSIVE angle of parts and labor for what is left of the 7 years or 100000 miles. [redacted] also confirmed the loan to be protected by GAP as identified on the "transaction summary" form showing a monthly payment of $384.21 for 75 months at a 9.14% apr, this form is dated and time stamped and signed by [redacted] signed and agreed to the vehicle service agreement application as well as the GAP agreement and again on the VA LAW contract where we were able to lower his payment slightly to $384.19.These insurance products are choice based options. Since [redacted] selected these items at first and then had a change of mind, the only option is to cancel the products as [redacted] requested. Yes Toyota charges a $50 cancelation fee (not Steven Toyota) neither Toyota or Steven Toyota are willing to refund any taxes paid or any processing fees collected. In summary I am sorry [redacted] does not see the value of protection and insurance but that is ok as everyone has a choice!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The work was never done to customer expectations and I never left happy. If I was ever confused it was because [redacted] lied to me on the phone about his identity leading me to believe I was actually talking to the owner of the business. [redacted] must have also lied to the postal carrier as it was recorded as being signed for by the individual addressee. I would like the owner, Steven Toyota and the Operating officer [redacted] to be aware of my complaint and to respond to my complaint. The wire that was installed was not installed in the bumper cup and the second wire is missing altogether.
Regards,
[redacted]
Please accept my sincere apologizes for a lack of communication as you have mentioned. I am always available at Steven Toyota and I encourage you to always reach out to me directly at your choice of phone at ###-###-#### or via email [redacted]. I hope that you find a very easy and swift solution to the concerns that you brought to my attention!! REGARDS [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never drove away happy from that dealership! After two visits trying to get the job done right, [redacted] emailed me to be patient while they worked out a fix for the job. Attached please see the emails from [redacted] dating back into July, 2016, where it is very clear that he led me to believe a solution was being worked out within the service department and he asked me to wait. Also, please see the attached certified mail that was signed for by Steven Sodikoff, President of Steven Toyota On Feb 6, 2017 at 1:34 pm. Right after he signed for that certified mail I got a phone call from a man who identified himself to me as Steven Sodikoff and he stated that he was calling me to discuss the certified mail that he recieved. I had no reason to doubt his identity. The identical letter was also sent by certified mail to Ms [redacted], C.O.O was signed for at the front desk on Feb 8, 2017 at 1:24. [redacted] never contacted me, but she did get the letter. The wires need to be put in the bumper cup and the second plug needs to be installed for legal towing in the state of Virginia. Right now the four pin is dangling where the safety chains are supposed to be hooked and the other plug is missing altogether. I did not wait a year to bring this complaint. I just brought it to the Revdex.com now after many other attempts at a solution have failed.
Regards,
[redacted]
My name is [redacted] and I am the General Manager of Steven TOYOTA in [redacted] We appreciate your business and thank you for leasing a new TOYOTA from us and TOYOTA Financial Services. Just because you do not understand or are not happy with your leased TOYOTA does not mean that you...
were "tricked" in anyway! The smartest way to pay for a new TOYOTA is to lease it. Over the course of many hours, much discussion, documentation and paperwork regarding your lease took place at Steven TOYOTA on July 23, 2015. During the time that you spent in our finance department many forms that had the word "lease" were presented, discussed and signed by you. Steven TOYOTA does not participate in any form of refinancing of automobiles. We strictly create new purchases and leases. You are more than welcome to refinance your vehicles with your own bank of your choice. Steven TOYOTA would love to assist you with a trade in or we will buy back your vehicle. However we will not refinance one. Please feel free to call me at ###-###-#### or email me at [redacted].Thank You,[redacted]