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Stevens Business Service

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Stevens Business Service Reviews (12)

Good Afternoon,Please be advised that I have requested the itemized breakdown per your request That information will be mailed out the PO Box in approximately a week After reviewing the information, if you have any questions, please contact our office at [redacted] .Thank you,*** [redacted]

Good Afternoon, I have read your rebuttal and I want to clear up some inaccuraciesOur office is a collection agency, but we do not buy debt In order to receive emergency care for workers compensation claims, the providers do not always get prior approval The hospital never communicated your workers compensation claim information over to the [redacted] Radiology Your workers compensation claim information can be found by contacting your Human Resources department Our office can't call your Human Resources, due to privacy laws You could have them contact our office to give the claim information without our office disclosing any information, if you don't want to obtain it for your own records I have updated your account as disputed and notified the credit reporting agencies of the dispute on the accountThe only way the account will get rectified is with your help to obtain this information, so the claim can get billed outPlease feel free to call our office at [redacted] and ask for the Collections Manager, [redacted] ***

Good Afternoon,For security purposes, we ask consumers to verify either their date of birth or their last of their social for their protection By having this policy in place, it ensures that we are not disclosing information to a wrong party Per your request, I put in a request for the itemized bills to be sent Our office has to request this information from the original providers Please be advised that this could take up to two weeks to receive this informationOnce our office receives that information, SBS, Incwill mail it out to [redacted] ***.If you have any questions, please feel free to call the office at [redacted] .Thank you, [redacted]

Good Afternoon,Our office had sent a prior notification to that same address when we first received the accountThe requested documentation will be mailed out tomorrow morning If you have any questions about this bill, please contact our office at [redacted] and we will be happy to assistThank you, [redacted] Director of Operations I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That is completely inaccurate [redacted] Both times all I had received was something typed up on the collector's letterhead stating that I owe a balance [redacted] I still have YET to receive the ACTUAL bill from [redacted] despite my numerous requests* Regards, [redacted]

Good Afternoon, The very first phone call made in January 2017, you had advised the representative that this was related to a motor vehicle accident The representative asked for your attorney information, but you did not supply us with that information The next call was in February 2017, and we asked for your attorney information again At which time, you advised this was not pertaining to your accident Unfortunately, our calls are not recorded, so I can't go back and listen to the actual conversationOur office requested the itemized bill to show the breakdown of the services provided to you which will show you the specific services received This charge was billed to your health insurance and the balance was applied to your deductibleOur office has updated this as a disputed item If you have any questions pertaining to this bill, please feel free to contact our office at [redacted] and speak with the Collections Manager, [redacted] *** She will gladly review this item with youIn the meantime, I have noted your account that you are stating this was related to an accident and will be paid when the legal issue has been settledThank you, [redacted] Director of Operations

Good Afternoon,Please be advised that our office has put a request to remove this from credit report and report it with the correct information The request can take up to business days to get the account removed.If you have any questions please feel free to contact the office at [redacted] .Thank you, [redacted]

Good Morning,I apologize, the phone you provided in the complaint was ###-###-#### and that was the phone number that our office was searching for After providing the correct number, I was able to locate your phone number and have removed it from our records If you need anything else, please let me know [redacted] Director of Operations

Good Morning,Please be advised that I did a search based on your phone number listed in the complaint against our phone records I was unable to find a match showing that our office called you from 8/1/2016- currentI am not showing that your phone number is in our database, so you shouldn't receive any phone calls from our office If you do, please contact me directly with the reference number and I will get this taken care of.Thank you, [redacted] Director of Operations###-###-#### *** I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is nonsense The information was provided to the hospital and this collection agencies customer The x rays are not ordered unless the insurance company has approved the expense submitted by the doctor However, I am not privy to this information and never have beenThe hospital billed all the other bills properly This agency is willing to put collection on someone's credit report and harass them vs getting their customer to do their job properlyWhen I contacted their customer who created the inaccurate bill, the customer states, all of the information has been sent to Stevens Business and they no longer retain any account information Stevens Business put the hit on my credit, denies their customer's statement that all information has been sent to them, refuses to investigate the bill, and attempt to have me do their due diligence that should have been done before they created a fake and inaccurate bill They claim they are not a collection agency, but please, tell me how they differ Stevens Business is requesting me to research their inaccurate bill vs their customer to investigate and require them to verify with the hospital the correct billing information As I have said, I don't have the information and never had as the doctors have it from the workers comp insurance agency and their customer won't speak to be to resolve the issue as they say all info has been sent to Stevens Business So how could anyone attempt to fix the error caused by their client? Regards, [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The billing statement sent to me is a computer print out from your office not [redacted] ***The cover letter is pro tee page of however many pages there areThere is not one indication on that bill that was sent to me that it was from [redacted] nor has any proof been provided of my outstanding bill with [redacted] ***.I have called [redacted] and they said my account is in good standing and has beenI'd need proof from [redacted] that they sold a debt from their company to yours in my nameOtherwise this is a fraud and I want all communication from your office and threats of reporting to any credit agencies to stopThere is no outstanding bill in my name from [redacted] ***Again, that is the only proof that will be accepted as proof in any court of lawNo judge would ever accept a print out from your own system to prove a debtPlease send proper proof of ease my file from your systemNext call is to the newsThis is fraudAnd let it also be noted on my file in your office that I've never once verified any social security number through this entire corrospondance Regards, [redacted] ***

Good Morning, Please be advised that the consumer filed a complaint with the CFPB back in April stating that our office refused to send the itemized statement In that complaint, nothing was mentioned about this bill being related to any type of legal issue Our office has sent the itemized statement showing the breakdown of the charge and updated the consumer's credit report as disputed back in April All phone calls have ceased on this account since April Thank you, [redacted] Director of Operations

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