Steven's Chem-Dry Carpet Cleaners Reviews (1)
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Steven's Chem-Dry Carpet Cleaners Rating
Description: Carpet & Rug Cleaners, Carpet & Rug Repair, Cleaning Services - Commercial Office, Furniture Cleaning, Odor Neutralizer, Tile & Grout Cleaning, Upholstery & Carpet Cleaning, Water Damage Restoration, Mattresses - Cleaning
Address: 8487 Euclid Ave Ste 7, Manassas, Virginia, United States, 20111-5213
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Review: I HAD THE COMPANY COME OUT AND CLEAN MY CARPET ON A HOME I JUST HAD PURCHASED. THE CLEANED THE ENTIRE HOME WHILE IT WAS EMPTY. THEY HAD ME PURCHASE THE DEEP CLEANING SERVICES AND ADVISED ME THAT THE EXTRA DEEP CLEANING WOULD REMOVE ANY OF THE STAINS. THE STAINS DID NOT COME OUT, THEY GOT ACTUALLY WORSE. I CALLED AND A SUPERVISOR CAME OUT AND TRIED TO CLEAN AGAIN AND ONLY TO FIND IT WORSE EVEN MORE. THE SUPERVISOR ASSURED ME I WOULD RECEIVE A REFUND OF THE DEEP CLEANING SERVICE. I CALLED AND LEFT SEVERAL VOICE MAILS INQUIRING ABOUT MY DEEP CLEANING REFUND AND HAVE NEVER RECEIVED ANYTHING FROM THEM OR NEVER A CALL BACK.Desired Settlement: I WOULD LIKE TO RECEIVE A REFUND OF THE ENTIRE SERVICE HAS I HAVE NOT BEEN HAPPY. THE CARPET LOOKS JUST AS BAD AS IT DID WHEN I MOVED IN.
Business
Response:
Claim # [redacted]
Hi [redacted]
The reason for this document is in reference to **. [redacted], I (Carlos Ayala, General Manager) personally went to view the property and we agree to a return of $ 75.00 usually takes 30 days but this time it took us 6 days additional so we apologize.
Attached is a copy of the check sent to **. [redacted] which was deposited on his account.
If there is anything more I can help **. [redacted] please call from 9am to 5pm.