Stevens Ford

Complaint ID#: Company Name: Stevens of Milford Company Contact Name: David HStevens Company Contact Phone: ###-###-#### Company Contact Email: [email protected] Consumer's Name: Rodger Stolpen Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: MrStolpen has been relieved of any liability with our auto body for the parts we ordered on his behalfWe consider this case closed and MrStolpin should be completely satisfied that we are not pursuing any legal action at this timeDavid Stevens Owner Sent on: 5/19/11:16:AM

Complaint: [redacted] I am rejecting this response because: The correspondence sent by [redacted] the general manager at Steven's Ford, dated 12/10/has many untruths in the messageHe states I owe 15,dollars on the vehicle in question, when in fact, I owe nothing on the carHe also states, there was an offer made to me for 12, towards purchasing a new vehicle, this is also untrueOnce again, Stevens Ford ignored and neglected to respond to my letters, e-mails, and phone callsWhen I first went to Stevens Ford, over months ago with my dissatisfaction, and the many, many problems I was/am still having with my vehicle, little if, anything was done to help me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They are presenting facts out of context and more so omitting information Sincerely, [redacted]

Back on 8/28/when [redacted] sent the message to the Revdex.com stating I was fully satisfied with Steven's Ford offer for a traamount, that was completely incorrect information, I was not! As a matter of fact, when I e-mailed and phoned [redacted] just a few days after hearing from her to inquire about an additional option to my complaint, I was told by Steven's Ford she was no longer working there Therefore, obviously, her offer is not valid, nor have from another manager at Stevens Ford

Complaint: [redacted] I am rejecting this response because: While I appreciate Kristen's efforts and sympathy, it is unacceptable to me that her efforts have been ignored by these third party vendors If these vendors are sending emails in the name of Stevens Ford, they represent the business They should be held to a certain standard as they are corresponding with individuals on behalf of the business Perhaps Stevens Ford should consider doing business with other vendors or retaining email accounts for their use only; this information is not something a third party vendor should have access to If I provide information to one person, I assume it is for that person's eyes only, not other businesses I never gave my email address to Stevens Ford in the first place Kristen has assured me time and time again this issue is resolved and again, while I appreciate that, the issue persists Clearly, stronger and more forceful action needs to be taken Sincerely, [redacted]

We diagnosed a communication link concern on this vehicle triggering a Check Engine LightDiagnosis showed a defective ABS ModuleCustomer pre-paid for part and it was orderedCustomer returned on 7/**/to have installedAfter install we attempted to programAn error ocurred in programming
and since then Ford Technical Assistance hotline and a Field Service Engineer have been involvedWe were just contacted today from *** *** *** *** ***We are in the process of recording a programming session to send to him for further analysisWe have customer in one of our loaner vehicles since 8/**Any further explanation call *** *** Service Director 631-654-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] As the dealer acknowledged, they have known that there was an issue since 7/**/I requested a copy of the service record of what was being done with my vehicleThat service record shows correspondence between Steven's Ford and Ford on 7/**, 8/*, 8/**, 8/** and 8/**I requested an updated service record of what happened between 8/** and 9/** and was given noneSo basically, to the best of my knowledge, Steven's Ford worked on my disabled vehicle only separate days (with the last day anyone worked on the vehicle being 8/**) between 7/** and 9/** without resolutionIt wasn't until I emailed the Revdex.com and Ford Motor Corporation on 9/** that I was called on 9/** by *** *** and was told that an engineer from Ford contacted them to try and diagnose the problem on 9/**. Again, it has been almost months and I still don't have resolutionI met with *** *** on 9/** and it was explained to me that Steven's Ford did nothing wrong and that my vehicle was disabled by erroneous programming given their technicians by FordIt seems to me that if the appropriate effort had been made towards resolving to my issue things would be completed by nowI feel that Steven's is now passing the buck back to FordI don't care who caused this problemThe bottom line is I entrusted my working vehicle to Steven's Ford and, from my point of view, they disabled it and now still need to rectify the situationIn my meeting with *** *** I suggested that the vehicle's entire computer system be replaced since trying to repair it doesn't seem to be working and both Steven's Ford and Ford are spending an inordinate amount of time trying to repair itHe indicated to me that is not something he believed Ford would authorizeBottom line, my complaint has not been resolved and, once again, I will not consider this issue resolved until I have a fully operational vehicle with a warranty on the work performed and compensation for the out-of-pocket $ I have been personally liable for since this problem started
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I met with [redacted] and informed him that the FSE from Ford substatiated that everything we did here to attempt to resolve this was correct. Ford engineering is working to resolve this issue.

Review: I purchased a 2016 Ford Explorer with the dual DVD option. When I told the salesman I wanted the Dual DVD headrest option I was told its dealer installed at a flat non negotiable rate of 1495.00. I agreed to the vehicle purchase with the additional $1495.00 for the dual DVD headrest. I was told it would be the product Ford uses. After getting home with the vehicle I noticed the DVD headrests were not the one Ford uses (Invision) and was a much more inferior system called Zicom. After contacting the dealerI was told that the Invision is not a product that can be purchased unless it comes from the Ford Factopry installed in the vehicle. They further stated (through email) that the Zicom is in fact a ford product purchased directly from Ford. After going on the Ford websiute I saw that the official Ford product (Invision) can in fact be purchased and installed by not only a dealer but just a consumer as well. I further noticed that they do not offer this Zicom brand that the dealer (through email) told me was the official Ford dealer installed product. I contacted Ford'd corporate office and filed a complaint. I was told by Ford that it unfortunately is an issue between me and the dealer. Ford also confirmed my suspicion that Invision can in fact be purchased after market and that Zicom is not Ford a product. I have been lied to from the beginning and had no reason to believe the unit I paid $1495.00 would be anything other then a Ford product installed in my Ford vehicle. The unit given to me retails for $400.00. I wasDesired Settlement: I want them to either take the product given to me back or to exchange it for the Invision Ford product.

Consumer

Response:

I have further spoke with the business in reference to complaint ID [redacted], we have come to an agreement to resolve the issue and it is satisfactory to me pending the installation on the new equipment.

Sincerely,

Review: I went to buy a Nissan Altima 2006 in this Dealer on Saturday January **; I putted $ 1000.00 for Down Payment o Deposit; what ever sound better. But then they make me to come back to the dealer on Monday January **. at the end of the Monday The dealer asked me FOR MORE MONEY FOR DOWN PAYMENT. I told them I don't have any more money. They "DID NOT GIVE ME THE CAR". but also THE DEALER NOT WANTS to give me THE DEPOSIT OF $ 1000.00 back. Now I DO NO WANT TO BUY THAT CAR. because they are no trustee people. I can prove that. "I DID NOT DRIVE THAT CAR ONE SINGLE FEET". (Inside or Outside from the Dealer). Please I NEED YOUR HELP. I call all ready them and they said THEY WANT TO KEEP MY MONEY. Also they putted all ready back in the adds "in the internet" that Nissan Altima 2006; [redacted] That prove the business was NOT DONE.Desired Settlement: Refund-Cash

Business

Response:

Tell us why here...WE ARE LOOKING INTO THIS ISSUE. WE ARE NOT AWARE CUSTOMER DID NOT WANT VEHICLE. WILL ADVISE. THANK YOU. [redacted]

Review: On July [redacted] I bought my working 2009 Ford Explorer to Stevens Ford in [redacted] to replace a faulty ABS module. I paid up front for the part (not including installation of the part). Upon installation of the ABS module, Stevens Ford apparently entered wrong information when trying to reprogram the vehicle which totally disabled the vehicles computer system.As of September [redacted] I still don't have my vehicle back and all I'm told by the dealer is it's Ford's fault for giving them wrong computer codes and that Ford's "[redacted]" are working on it. I find it difficult to believe that this issue has not been resolved after almost 2 months. I am still paying [redacted]. for a vehicle that I have not been able to use for over 2 months.Desired Settlement: I want my vehicle back in full operating order. I don't expect to pay for any installation of the ABS module at this point, I want a refund of the $87.80 in insurance coverage charge I had to pay to [redacted] for a rental car I had to use because Stevens Ford had no loaner available at the time (I was finally given a loaner on 8/**) and I want Steven's Ford to reimburse me for the monthly payment that I have made to [redacted] for the vehicle they disabled (so far that's 2 months @ $595/mo)

Business

Response:

We diagnosed a communication link concern on this vehicle triggering a Check Engine Light. Diagnosis showed a defective ABS Module. Customer pre-paid for part and it was ordered. Customer returned on 7/**/14 to have installed. After install we attempted to program. An error ocurred in programming and since then Ford Technical Assistance hotline and a Field Service Engineer have been involved. We were just contacted today from [redacted]. We are in the process of recording a programming session to send to him for further analysis. We have customer in one of our loaner vehicles since 8/**. Any further explanation call [redacted] Service Director 631-654-4321.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As the dealer acknowledged, they have known that there was an issue since 7/**/14. I requested a copy of the service record of what was being done with my vehicle. That service record shows correspondence between Steven's Ford and Ford on 7/**, 8/*, 8/**, 8/** and 8/**. I requested an updated service record of what happened between 8/** and 9/** and was given none. So basically, to the best of my knowledge, Steven's Ford worked on my disabled vehicle only 7 separate days (with the last day anyone worked on the vehicle being 8/**) between 7/** and 9/** without resolution. It wasn't until I emailed the Revdex.com and Ford Motor Corporation on 9/** that I was called on 9/** by [redacted] and was told that an engineer from Ford contacted them to try and diagnose the problem on 9/**. Again, it has been almost 2 months and I still don't have resolution. I met with [redacted] on 9/** and it was explained to me that Steven's Ford did nothing wrong and that my vehicle was disabled by erroneous programming given their technicians by Ford. It seems to me that if the appropriate effort had been made towards resolving to my issue things would be completed by now. I feel that Steven's is now passing the buck back to Ford. I don't care who caused this problem. The bottom line is I entrusted my working vehicle to Steven's Ford and, from my point of view, they disabled it and now still need to rectify the situation. In my meeting with [redacted] I suggested that the vehicle's entire computer system be replaced since trying to repair it doesn't seem to be working and both Steven's Ford and Ford are spending an inordinate amount of time trying to repair it. He indicated to me that is not something he believed Ford would authorize. Bottom line, my complaint has not been resolved and, once again, I will not consider this issue resolved until I have a fully operational vehicle with a warranty on the work performed and compensation for the out-of-pocket $ I have been personally liable for since this problem started.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I met with [redacted] and informed him that the FSE from Ford substatiated that everything we did here to attempt to resolve this was correct. Ford engineering is working to resolve this issue.

I bought a NEW F-150 on November 7th. It took less than 3 weeks,(657 miles!!) to experience the beginning of a nightmare. I was driving on sunrise hwy close to the dealership when the engine started sputtering, I was losing power, and I noticed all my gauges were off the charts!! I was less than a half mile from the dealership so I sputtered my way to the service department. I was greeted by Harold,(nice guy), and after 18 days I was told that the engine oil coolant element was faulty and it was replaced with the engine flushed out several times and given back the truck. It was shared with me that coolant and oil had mixed together and contaminated the engine---but all was well!! I took the truck back against my better judgement only to have a similar problem take place the middle of February. This time the truck spent 14 days in the shop before I was told the temperature sensor was faulty and replaced!!! I DON'T THINK SO!!!!! Bottom line, the truck ,after 32 days in the shop, is now under the lemon law. The kicker here is I called Ford promptly on the 31st day to talk and start some type of dialoge----I NEVER got a call back. After 8 days I was forced into an alternative road as I did not have the support from ford. I'm certain there are a lot of happy ford customers out there, and by no means am I here to totally bash their name, but fair being fair, in MY case, I was totally let down. OH!! The second time in puttered I called ford roadside assistance------3 TIMES!!!!! It took 5 hours to finally get my truck towed and it was not ford who helped--it was the towing company they used who saw I was in duress and pitched in to help me----I'll let you be the judge here???

Stay Away from these clowns they make you an offer then when it comes time for the paperwork its over $1100 higher than what was offered. Not sure when yelling at customers became an approved sales technique but that's exactly what Tom M[redacted] did. Don't waste you time.