Stevens Point Chrysler Dodge Jeep Ram

Thank you for taking the time to share the experience that [redacted] had with our business development centerWere sorry she had a negative experience and have made efforts to ensure no further contact in the futureWe can imagine how frustrating it can be when you were contacted when you didn't want to be, we deeply apologizeI followed up with the team members she spoke with to provide additional training and coachingIf she has other questions or concerns have her contact me directlyThanks, [redacted] General Sales ManagerStevens Point Chrysler715-341-

This has been Resolved and we are waiting on a key that should be in any day now

At Stevens Point Chrysler, our customers come first and we make every attempt to resolve customer issuesWe’re sorry to hear that Josh had any inconvenienceAfter hearing about this, we promptly ordered him a new key and ordered him a new set of floor mats We thank Josh for his business and hope to provide top notch service for him and all customers at Stevens Point Chrysler If you have any questions regarding this matter feel free to contact [redacted] at Stevens Point Chrysler [redacted] *** [redacted] General Sales Manager Stevens Point Chrysler [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowFrom: [redacted] [redacted] Date: Wed, Dec 16, at 9:AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: " [redacted] > Unfortunately Mr [redacted] is not being completely honest with me, there was no warranty offered to me when the car was purchased in fact I had asked about one and was told the warranty was expiredAt that point I asked what would happen if I left and something major has happened to the car the response I received was don't worry we we'll help you out, my witness will contest to that as wellI spent alot of time with the gentleman who sold me the vehicle every time I had it in to be looked at for one thing or another and he himself was surprised of the outrages prices they quoted me to fix the carMr [redacted] responded in his reply that all used vehicles are inspected for the LONG HAUL by their certified ASE techsIf I was told a LONG HAUL was to Amherst and back (about miles) I would have never purchased the vehicle from them knowing that their techs truley do not have the experience it takes to support his reply after all it took visits to determine that my front tires were faulty, something that we agreed to have fixed before the car went home with me I was told it would work itself out after the alignment, what a jokeAbout a week ago I called the dealership to find out about a warranty to purchase and that quote was the price of fixing everything that was wrong about so I'm still going to pay for fixing rthe carMy son just purchased a used vehicle from a nearby dealership had if for weeks has an issue took it back they were apologetical and fixed the issueHe received excellent customer service and a company that values its customers like that has great work erthicsThere are just to many problems with this car from a few days of purchasing it to ignore so I will continue to pursue in the manner in which I was advisedThank you Regards, [redacted]

Thank you for taking time to write usWe're sorry to hear about the problems you have had with your vehicleAt Stevens Point Chrysler we make every attempt to ensure that all our vehicles are ready for the long haulTo do so, we have qualified ASE certified technicians thoroughly inspect and repair all pre-owned vehiclesIn rare instances, with machines though, things happenTo protect our customers, every customer is offered a variety of warranty options at the time of sale Unfortunately, in this instance, a warranty was not purchasedWe offered to give significantly discounted service rates and the option to purchase a warrantyAgain, we thank you for the feedback and are sorry to hear about your vehicleWe hope continue to provide service and support for your vehicle moving forwardIf you have any questions or would like any additional information feel free to contact me at [redacted] [redacted] General Sales Manager Stevens Point Chrysler Dodge Jeep RAM [redacted]

Thank you for taking time to write usWe're sorry to hear about the problems you have had with your vehicleAt Stevens Point Chrysler we make every attempt to ensure that all our vehicles are ready for the long haulTo do so, we have qualified ASE certified technicians thoroughly inspect and repair all pre-owned vehiclesIn rare instances, with machines though, things happenTo protect our customers, every customer is offered a variety of warranty options at the time of saleUnfortunately, in this instance, a warranty was not purchasedWe offered to give significantly discounted service rates and the option to purchase a warrantyAgain, we thank you for the feedback and are sorry to hear about your vehicleWe hope continue to provide service and support for your vehicle moving forwardIf you have any questions or would like any additional information feel free to contact me at [redacted] [redacted] General Sales ManagerStevens Point Chrysler Dodge Jeep RAM [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.From: [redacted] [redacted] Date: Wed, Dec 16, at 9:AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: " [redacted] >Unfortunately Mr [redacted] is not being completely honest with me, there was no warranty offered to me when the car was purchased in fact I had asked about one and was told the warranty was expiredAt that point I asked what would happen if I left and something major has happened to the car the response I received was don't worry we we'll help you out, my witness will contest to that as wellI spent alot of time with the gentleman who sold me the vehicle every time I had it in to be looked at for one thing or another and he himself was surprised of the outrages prices they quoted me to fix the carMr [redacted] responded in his reply that all used vehicles are inspected for the LONG HAUL by their certified ASE techsIf I was told a LONG HAUL was to Amherst and back (about miles) I would have never purchased the vehicle from them knowing that their techs truley do not have the experience it takes to support his reply after all it took visits to determine that my front tires were faulty, something that we agreed to have fixed before the car went home with me I was told it would work itself out after the alignment, what a jokeAbout a week ago I called the dealership to find out about a warranty to purchase and that quote was the price of fixing everything that was wrong about so I'm still going to pay for fixing rthe carMy son just purchased a used vehicle from a nearby dealership had if for weeks has an issue took it back they were apologetical and fixed the issueHe received excellent customer service and a company that values its customers like that has great work erthicsThere are just to many problems with this car from a few days of purchasing it to ignore so I will continue to pursue in the manner in which I was advisedThank you Regards, [redacted]

Thank you for taking the time to share the experience that *** *** had with our business development centerWere sorry she had a negative experience and have made efforts to ensure no
further contact in the future. We can imagine how frustrating it can be when you were contacted when you didn't want to be, we deeply apologizeI followed up with the team members she spoke with to provide additional training and coachingIf she has other questions or concerns have her contact me directly.
Thanks,
*** ***
General Sales Manager
Stevens Point Chrysler
715-341-

I spoke with the customer regarding this matter and the complaint has been resolved. Thanks, *** ***
General Sales ManagerStevens Point Chrysler Dodge Jeep 715-341-

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have refunded her the $via check

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
"LINE-HEIGHT: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

At Stevens Point Chrysler, our customers come first
and we make every attempt to resolve customer issues. We’re sorry to hear that
Josh had any inconvenience. After hearing about this, we promptly ordered him a
new key and ordered him a new set of floor mats.  We thank Josh for his business and hope to
provide top notch service for him and all customers at Stevens Point Chrysler.
If you have any questions regarding this matter feel free to contact [redacted] at
Stevens Point Chrysler [redacted].
 
[redacted]
General
Sales Manager
Stevens
Point Chrysler
[redacted]

Thank you for taking time to write us. We're sorry to hear about the problems you have had with your vehicle. At Stevens Point Chrysler we make every attempt to ensure that all our vehicles are ready...

for the long haul. To do so, we have qualified ASE certified technicians thoroughly inspect and repair all pre-owned vehicles. In rare instances, with machines though, things happen. To protect our customers, every customer is offered a variety of warranty options at the time of sale. 
Unfortunately, in this instance, a warranty was not purchased. We offered to give significantly discounted service rates and the option to purchase a warranty. Again, we thank you for the feedback and are sorry to hear about your vehicle. We hope continue to provide service and support for your vehicle moving forward. If you have any questions or would like any additional information feel free to contact me at [redacted]
 
[redacted]
General Sales Manager
Stevens Point Chrysler Dodge Jeep RAM
[redacted]

Thank you for taking time to write us. We're sorry to hear about the problems you have had with your vehicle. At Stevens Point Chrysler we make every attempt to ensure that all our vehicles are ready for the long haul. To do so, we have qualified ASE certified technicians thoroughly inspect and...

repair all pre-owned vehicles. In rare instances, with machines though, things happen. To protect our customers, every customer is offered a variety of warranty options at the time of sale. Unfortunately, in this instance, a warranty was not purchased. We offered to give significantly discounted service rates and the option to purchase a warranty. Again, we thank you for the feedback and are sorry to hear about your vehicle. We hope continue to provide service and support for your vehicle moving forward. If you have any questions or would like any additional information feel free to contact me at [redacted]General Sales ManagerStevens Point Chrysler Dodge Jeep RAM[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.From: [redacted] [redacted]Date: Wed, Dec 16, 2015 at 9:35 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]>Unfortunately Mr. [redacted] is not being completely honest with me, there was no warranty offered to me when the car was purchased in fact I had asked about one and was told the warranty was expired. At that point I asked what would happen if I left and something major has happened to the car the response I received was don't worry we we'll help you out, my witness will contest to that as well. I spent alot of time with the gentleman who sold me the vehicle every time I had it in to be looked at for one thing or another and he himself was surprised of the outrages prices they quoted me to fix the car. Mr. [redacted] responded in his reply that all used vehicles are inspected for the LONG HAUL by their certified ASE techs. If I was told a LONG HAUL was to Amherst and back (about 8 miles) I would have never purchased the vehicle from them knowing that their techs.  truley do not have the experience it takes to support his reply after all it took 4 visits to determine that my front tires were faulty, something that we agreed to have fixed before the car went home with me I was told it would work itself out after the alignment, what a joke. About a week ago I called the dealership to find out about a warranty to purchase and that quote was the price of fixing everything that was wrong about 20000.00 so I'm still going to pay for fixing rthe car. My son just purchased a used vehicle from a nearby dealership had if for 2 weeks has an issue took it back they were apologetical and fixed the issue. He received excellent customer service and a company that values its customers like that has great work erthics. There are just to many problems with this car from a few days of purchasing it to ignore so I will continue to pursue in the manner in which I was advised. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted]Date: Wed, Dec 16, 2015 at 9:35 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]>
Unfortunately Mr. [redacted] is not being completely honest with me, there was no warranty offered to me when the car was purchased in fact I had asked about one and was told the warranty was expired. At that point I asked what would happen if I left and something major has happened to the car the response I received was don't worry we we'll help you out, my witness will contest to that as well. I spent alot of time with the gentleman who sold me the vehicle every time I had it in to be looked at for one thing or another and he himself was surprised of the outrages prices they quoted me to fix the car. Mr. [redacted] responded in his reply that all used vehicles are inspected for the LONG HAUL by their certified ASE techs. If I was told a LONG HAUL was to Amherst and back (about 8 miles) I would have never purchased the vehicle from them knowing that their techs.  truley do not have the experience it takes to support his reply after all it took 4 visits to determine that my front tires were faulty, something that we agreed to have fixed before the car went home with me I was told it would work itself out after the alignment, what a joke. About a week ago I called the dealership to find out about a warranty to purchase and that quote was the price of fixing everything that was wrong about 20000.00 so I'm still going to pay for fixing rthe car. My son just purchased a used vehicle from a nearby dealership had if for 2 weeks has an issue took it back they were apologetical and fixed the issue. He received excellent customer service and a company that values its customers like that has great work erthics. There are just to many problems with this car from a few days of purchasing it to ignore so I will continue to pursue in the manner in which I was advised. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  It would resolve my complaint if...

they actually had my 2nd key, but it has been almost 2 weeks and they claim they still don't have the key.  I don't think it should take a car dealer 2 weeks to order a 2nd key.
Regards,
[redacted]

Thank you for taking the time to share the experience that [redacted] had with our business development center. Were sorry she had a negative experience and have made efforts to ensure no further contact in the future. We can imagine how frustrating it can be when you were contacted when...

you didn't want to be, we deeply apologize. I followed up with the team members she spoke with to provide additional training and coaching. If she has other questions or concerns have her contact me directly. Thanks, [redacted]General Sales ManagerStevens Point Chrysler715-341-4400