Stevens R. Thomas Electrical Contractor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Mr***s response is not only unprofessional but completely and absurd. What professional doesn't provide a recommendation when/if they know that their work will not be sufficient for the job requested? If by no other reason than to set the customer's expectations and prevent unsatisfactory results. If I am asked to do something that I know will not work, I will notify the person making the request that I can do it but as a disclosure, it won't work because... Never did Mr*** express any issues with doing what we requested, He is supposed to be the professional and supply his "professional opinion" as part of the expected service and just general business practice. If you are committed to providing as much knowledge as you can to your customers then why would you require us to ask for your opinion before providing it? I have never heard of such a thing.Not only is the statement about waiting an hour (yes, we were behind but was more like 15-minutes and we called to tell him in case he needed to reschedule) but it is also irrelevant to the issue at hand. We paid a significant amount of money for a service not just a product. However the entire service from start to finish was completely sloppy and unprofessional. Had Mr*** honored his word and stood by his service to ensure customer satisfaction BEFORE, during and after, this would not have risen to this level.I continue to request Mr*** fix the area in question or reimburse for expenses for another contractor to perform
Regards,
*** ***

I appreciate the business from the [redacted] and it is very unfortunate that they are not satisfied with the material they had chosen for their drive. This is why I think it is very important for the customer to ask the professional opinion of the contractor and if they would have I would of recommended...

the concrete pads that were installed would of been in different areas where the erosion would of mostly likely taken place or second option start at the house and actually paved out to same cost price of entire drive of millings. They did not seem interested in asking my professional opinion. Not to mention our first meeting I had to wait an hour for them to show up for the appointed estimate time. However, you always have to keep in mind that if it is not a hard surface it will have a tendency to erode. With the amount of rain that we have had last year/this year this is typical for a non hard surface (example: concrete or asphalt) to wash. This is why there are not guarantees for these service that is not a hard surface. BPC is committing to providing as much knowledge as we can to our customers.