Stevens Roofing

TV was sent back to me but was not workingI contacted company and was told to mail back tv and would receive call concerning next actionWas later called and told new tv would be mailedBut I recieved a call today that based on the notes they have, I am DEAD and therefore can not get new TV!!!!

Lifetime Service Center is a repair company, not the warranty company Our customer, [redacted] , underwrites this consumer's warranty through a retail partner We have no opportunity to provide relief for this consumer as we did not sell the TV nor the warranty.We have reached out to [redacted] to make them aware of the claim They will be contacting the customer directly

consumer called, he received a check from [redacted] He is satisfied at this time

[redacted] called to say: Complaint has been resolved

We forwarded the complaint to the customer's warranty company who reimbursed him for the TV Should be all set

We are the repair company that works for his warranty company We cannot issue any credit as the customer has never purchased anything from us As for the repair, the following is the chronology of events and responses from our customer [AIG]: Original claim *** arrived
on 5/29/ 05/29/(09:50:AM) - VDEPUTAT -> TV ARRIVED WITH SCRATCHES ON BEZEL AND SCREEN [Documentation completed at time of receipt of unit] Unit needed new main board. Part ordered 5/29, received/replaced 6/3, and shipped back to customer on 6/4/after testing overnight[First repairbusiness days including parts transportation time] 06/10/(03:11:PM) - KCOLF -> AIG CALLED FOR INFO ABOUT SCRATCH ON SCREEN, ADVISED CAME IN WITH SCRATCHES ON SCREEN AND BEZEL 2nd claim *** arrived on 6/26/ Email sent to AIG on 7/6/asking about cosmetic damage to bezel/screen.Response: Hello, please proceed with repairing the main board under our warranty periodUnfortunately the scratches on the bezel and screen will not be attended tooThat is a non covered issue on the Ext Warranty, and also it was documented by youall priorThanks Bryant ***Claims Examiner AIG U.SService Programs New main board ordered overnight on 7/22, once one was located. This board arrived defective. Another main board was ordered on 7/23, again with overnight shipping. This part arrived 7/and was installed and tested overnight Repair was completed on 7/and returned to customer.Sincerely, Mike

Unfortunately, AIG/ServiceNet is who the customer needs to negotiate a new TV with We have no say in the replacement decision, only his warranty company [AIG/ServiceNet] does The customer needs to contact AIG/ServiceNet for resolution, they have never purchased anything from our company therefore we have nothing to refund or replace

Consumer confirmed her received check.

Lifetime Service Center is a repair company, not the warranty company.  Our customer, [redacted], underwrites this consumer's warranty through a retail partner.  We have no opportunity to provide relief for this consumer as we did not sell the TV nor the warranty.We have reached out to...

[redacted] to make them aware of the claim.  They will be contacting the customer directly.

[redacted] called to say: Complaint has been resolved.

TV was sent back to me but was not working. I contacted company and was told to mail back tv and would receive call concerning next action. Was later called and told new tv would be mailed. But I recieved a call today that based on the notes they have, I am DEAD and therefore can not get new TV!!!!

We are the repair company that works for the company this customer purchased a warranty from.  We cannot issue refunds or replacements as customer has never purchased anything from us. That being said, we contacted the customers warranty company with his information and arranged for a refund to...

the customer.  This should already be completed. Mike

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

consumer called, he received a check from [redacted]. He is satisfied at this time.