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Stevens Van Lines

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Stevens Van Lines Reviews (5)

Dear Ms***, We are in receipt of the response to the Revdex.com complaint filed by [redacted] under case # [redacted] , our registration number [redacted] We have reviewed the file and the response and find as follows: The “High Risk/High Value Inventory” form states in bold red print “CAUTION: READ BEFORE SIGNING This is a special inventory for high risk/high value items Shipper and TSP acknowledge by signatures below that TSP has requested a completed list of high risk/high value items and that this is a true and complete list of high risk/high value items tendered.” Both [redacted] and the TSP/Driver signed and dated this form prior to moving The instructions on the top of the High Risk/High Value Inventory form state in bold red letters, “IMPORTANT - READ CAREFULLY; This form is required for all items considered to be “high risk” or “high value” by either the shipper or TSP and affords both the shipper and TSP the opportunity to monitor the tender and receipt of these items High Value items are limited to, currency, coins, jewelry, silverware and silver sets, crystal, figurines, furs, objects of art, computers software programs, manuscripts, comic books, baseball cards, stamps, and other collectible items or rare documents that have a value in excess of $per pound.” We provided a “Notice to Customers Regarding Inventories, Exceptions, and Disclosures of High Value items” form, which provides details and the importance of the customer’s requirement for High Risk/High Value items and the use of the form [redacted] , signed each of these forms prior to moving and did not disclose the ring that is now claimed as missing There is no evidence that the ring that [redacted] is claiming as missing was present or that it is missing due to our handling during their recent relocation We have no evidence that it was tendered in the shipment and therefore we must maintain our denial of liability Again, we apologized for any difficulties and dissatisfaction Mrand Mrs [redacted] may have had and trust this response will allow you to close this case Sincerely, Stevens Worldwide Van Lines [redacted] Claims Manager Stevens Worldwide Van Lines Phone: 989.755.3000, ext [redacted] Phone: 800.765.3836, ext [redacted] Fax: Email: ***.***@stevensworldwide.com www.stevensworldwide.com An ISO Company

We are in receipt of the response filed by [redacted] and signed by [redacted] , under case # [redacted] and have reviewed information and find our settlement unchanged There were no notation of the missing items and damages claimed at the time of delivery that are now being claim There is no evidence to support that the missing items or damages that are claimed are due to our handling of this shipment The damage would clear and visible at the time of delivery and we had no report of this damage at the time of delivery We apologized for any difficulties and dissatisfaction Mrs [redacted] may have had and trust this response will allow you to close this case Sincerely, Stevens Worldwide Van Lines [redacted] Claims Manager Stevens Worldwide Van Lines Phone: 989.755.3000, ext Phone: 800.765.3836, ext Fax: Email: [email protected] www.stevensworldwide.com An ISO Company

We are in receipt of the response to the Revdex.com complaint filed by [redacted] under case # [redacted] on 6/18/ We have reviewed the response and find as follows: We apologize for the delay in the delivery of Mr [redacted] shipment We have sent Mr [redacted] an inconvenience claim form for the delay and we will reimburse for out-of-pocket expense per our contract We have a tentative delivery of this shipment scheduled for June 26, Again, we apologize for this inconvenience this has caused Mr [redacted] Sincerely, Stevens Worldwide Van Lines

We are in receipt of the Revdex.com complaint filed by [redacted] under ID number [redacted] , our registration #**-*** Our customers name is service member [redacted] and this involves a military shipment of household goods under a government bill of lading issued by the U.S Department of Defense (DOD), which loaded on 8/1/and delivered on 8/18/ As such, the claim was settled under the rules and regulations set forth by the DOD The rules and regulations set forth by the DOD state that the service member must provide written notice of loss or damage to the carrier within days from the date of delivery The service member must file a claim using the DOD software called DPS The service member can provide this written of notice of loss or damage at delivery or by using the DPS program Ms [redacted] did not take any notice of loss or damage at delivery and the first written notice of loss or damage was received when the claim was filed on the day from delivery As this written notice of loss or damage was not received within our office within days, we denied liability as the regulations state if it is not received within the days it is presumed to have not occurred during the handling of the carrier However, in reviewing of the file notes, it is noted that there was verbal conversation where loss and damages were noted to: fridge plug, air conditioner unit, end table, closet organizer, pottery, lamp, dresser, and a laundry basket missing We will accept these verbal notices of loss and damage and issue a settlement to the customer for the items we determine liability The check will be sent out with a letter of explanation for settlement on Monday, December 1stWe apologize for any difficulties Mrand Mrs [redacted] has had with this claim and trust that this response will allow you to close this caseSincerely,Stevens Worldwide Van Lines [redacted] ***Claims ManagerStevens Worldwide Van Lines

[redacted] Nov to me, *** Dear Ms***, We are in receipt of the Revdex.com complaint filed by [redacted] under case # [redacted] , our registration number [redacted] We have reviewed the file and find the documentation and information as follows: Prior to moving on 7/18/14, [redacted] was provided and signed a “Notice to Customers Regarding Inventories, Exceptions, and Disclosures of High Value items” form This document details the importance of the customer’s requirement to review the condition of the property before and after moving This document also details the use of the High Risk/High Value Inventory It states to list articles included in the shipment valued at over $per pound per article to be listed on the “High Risk/High Value Inventory” form On 7/18/14, a “High Risk/High Value Inventory” form was provided to and signed by [redacted] , The forms states “This form is required for all items considered to be “high risk” or “high value” by either the shipper or TSP and affords both the shipper and TSP the opportunity to monitor the tender and receipt of these items High value items are limited to, currency, coins, jewelry, silverware and silver service sets, etc ” [redacted] signed the form and listed several items, none of which included or contained any jewelry The ring was not listed on the inventory or the High Risk/High Value Inventory as being tendered in the shipment There is no evidence to support that the ring is in fact missing as a result of our handling of this move, and therefore we maintain our denial of liability We apologized for any difficulties and dissatisfaction Mrand Mrs [redacted] may have had and trust this response will allow you to close this case Sincerely,Stevens Worldwide Van Lines [redacted] ***Claims ManagerStevens Worldwide Van Lines

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Address: 5839 Sycamore Ave, Rialto, California, United States, 92377-3917

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