Stevenson Hyundai

I was supposed to be receiving a refund for my GAP insurance over 6 weeks ago. Stevenson Hyundai claims to have sent a check but that is not the case.I purchased a brand new Hyundai Sonata from Stevenson Hyundai on November 15th 2015. I was originally financed through Hyundai but then I refinanced my vehicle with [redacted] Credit Union in February 2016. I went into Hyundai and requested that I be paid back the balance of my GAP insurance that was on my contract with Hyundai. This is legally their responsibility to pay me my money back, which has not happened. I originally met in person with [redacted] who works in the finance department on February 20th 2016. I brought him my paperwork stating the date or my payoff to Hyundai. He then told me that that check was ordered and it should be sent within 6-8 weeks. I called Hyundai to see what the status was with my check. I spoke to [redacted] in the finance department and I was told the check was on the way. I called back again and spoke to [redacted] from the finance department. He told me the check was never ordered to be processed and he apologized for the situation. He told me that the check should definitely be there within 4 weeks. It has now been over ten weeks and I still have not received any check. I called today to speak with the highest manager there and was told I would be receiving a call back and never got one back. I am completely upset with this whole situation. Hyundai owes me over $800 dollars from my leftover GAP insurance and they refuse to make sure I get my money back. This company has now showed me how unprofessional and crooked they are. They owe me money and for a single income husband/ father of a family with soon to be three children, I could really use that money. I can not believe they treat active duty military like this.Desired SettlementI want my GAP insurance money back that is legally mine.Business Response Contact Name and Title: [redacted] Operations MgrContact Phone: XXXXXXXXXXContact Email: [redacted]@stevensonauto.comI apologized to Mr. [redacted] that this had not been addressed in a timely manner. The refund was processed and has been given to Mr. [redacted]. We feel we have addressed the customers concerns.

I have brought my car to their facility on numerous occasions. Within a few months it breaks again.I own a 2006 Suzuki Forenza. The vehicle was purchased brand new. Over the past few years I have had nothing but problems out of the car. I was told that their was a switch issue and that is why the car was recalled. Well I was under the impression that if something got recalled, it was replaced. But all I got was numerous attempts to try to push me into a more expensive vehicle. The switch was fixed. I was told that no one ever had trouble out of the car after the switch was replaced. It was not even a few months before the car started to mess up again. It kept stalling and when I pushed the gas it would take forever for something to happen, if it did. I started to see the check engine light. They informed me it was a sensory issue. My car stopped. So I took it back and they fixed it. Again I was informed that I would not have to bring the car back again and praised for how well I handled the situation. The car recently started smoking and not driving properly again. My husband [redacted] who purchased the car for me years ago, starts to get upset with me because they charged over a grand when they just had the car in their facility a few months earlier. They promised me that the car would be fixed on Tuesday. I called on Tuesday and then I was told Wednesday or Thursday. Now I am being told Friday or Monday. It does not seem fair to charge that much money, yet my car was not repaired in a timely manner. Furthermore I feel that they are taking advantage of the situation. I was told by an employee that we had spent more on the car then it was actually worth. She knew we would be back. My husband is the one that is paying for these repairs. I feel like they refuse to tell the truth about the true condition of the vehicle. Because if the car keeps coming back, they can get more money. I have had numerous people tell me that their Suzuki never worked right again. Their own mechanic told them that. If I were in charge of the purse strings they would not get one more cent. But unfortunately my husband is and they will tell me over the phone the real deal with the vehicle and then call him and tell him the fairy tale that it can be fixed and we wont have to come back. Only because he is the one with the money, so they can continue to get it out of him. This is borderline fraud. Desired SettlementA discount should be give because the car was not repaired in a timely manner or the time frame that was promised. And lets be honest. We all know the car will be back again in a few months. And they will give the same explanation all over again. Business Response Customer has had routine service and maintenance,including any recalls required, done on the vehicle since its original purchase in 2006.In August 2013,at 56,485 miles,customer had repair done due to timing idler breaking,resulting in also needing replacement of water pump,timing belt,valve cover gasket,and serpentine belt.To assist making repair expense less for customer as a repeat customer, Service Mgr extended a discount to the repair.Current repair in Jan 2014,referenced in the correspondence,was for a blown head gasket and cylinder head resurfacing and repair.Delay in repair was necessitated by sending the head to a machine shop for reworking after disassembly. Customer was made aware of the delay. After completion of the repair, customer was again extended a discount as a courtesy for being a repeat customer.Final Consumer Response They had already given a discount before the car was even worked on. This was because the same problem basically happened again and all the parts were supposed to be under warranty. This was not a price reduction due to poor time management. I also find it interesting that the fact that they keep telling us that we will not have to bring the car back and we always do was not addressed at all.

I did not receive my referral check of 100.00.I purchased a [redacted] in June 2013 the salesman stated if I purchased a car and I refereed a friend I would receive a check for 100.00. My fiance purchased a [redacted] two days after I received my car. The salesman had me fill out all of the paperwork, I explained we were moving to [redacted]. He stated come in with the address and we will send you the check. A week later I went in and that salesman no longer worked there. I spoke to another salesman he stated he would personally handle the referral check. I sent him text message twice from my phone he said it was processed. I never received a check. I called in the month of November, December I was told I would receive a call back from the Accounting Manager. I just want the check I was promised.Desired SettlementI want the 100.00 check that was promised to me by Stevenson Automotive Group.Business Response I apologize for the oversight in not getting [redacted] referral check to her in a timely manner. If she will provide the name of her Fiancé so I can reference that deal I will have the check processed the same day.Once again please accept my sincere apologies for this mistake on Stevenson's partKindest regards[redacted]Final Consumer Response My fiancee is [redacted] I've provided the information several times. I can be reached directly at [redacted] or by telephone and text [redacted].

Vehicle advertised at unusually low price. Appointment made to view vehicle at that price. On arrival told that the price was mistake.On 11/6/14 I viewed the website for Stevenson Automotive Group looking for used vehicles in [redacted] zip. They have [redacted], vin# [redacted], stock# [redacted] with 8582 miles on it advertised as "Special" for $10,725. There was a link to contact a sales rep attached to the vehicle so I did and received an email from [redacted] the following day. I made an appointment to see the vehicle for 9:00am 11/8/14. When I arrived for the appointment, [redacted] said he thought someone bought the vehicle the previous night but went to check on my insistence. He returned with a "sales manager" with a print out of the ad to explain that the price advertised was a mistake and it was supposed to be $15,000 and that he did not have anything in the $10,000 price range like I was looking for. I left and I have since rechecked the website and the same vehicle is still being advertised for $10,725. In my opinion this is an obvious example of false advertising for the purpose of baiting in customers and is completely unprofessional and irresponsible. Desired SettlementBusiness should be notified of illegal and irresponsible practices and cautioned about future infractionsPlease explainBusiness Response We can find no record of the vehicle being advertised at the price that Mr. [redacted] mentioned. We have made an attempt to contact him via email and have received no response. It is certainly our intention to honor any advertisement and we would like the opportunity to discuss this further with Mr. [redacted].I can be contacted directly via email [redacted] or on my cell @ [redacted]Kindest regards[redacted]

They promised in 6 months they would upgrade and lower finance rate as long as payments were on time. On April 17, 2014 I purchased a [redacted]. On that day we spoke to our Sales Representative [redacted] he stated that if we buy the car after 6 months they would take the car back in for trade in and upgrade us to a car and lower our finance rate from 14.9% to 7.9% as long as we made 6 payments on time. the payments were way higher than we wanted to pay $449.00 but after talking to the sales manager he said its only 6 payments and then we will drop it down to7.9%. we figured it was only 6 payments so we went ahead and purchased the vehicle. after we made our sixth payment we went back in in November to get the deal we were promised at that point [redacted] said they had changed a few things and we would need to make two more payments on time to get that deal. we were not very happy but agreed to those terms we went back in in January and was told Mr [redacted] no longer work there so we spoke with a gentleman by the name of [redacted] who referred us to a different salesman [redacted]. he explained to us the same thing happen to him when he purchased his car because they decided to change their mind he then told us they changed the policy now to one year of payments on time. we said this is not acceptable and we're told the general manager would be there the next day and he would look at it and take care of it for us he would call us that was Saturday January 31st. I then spoke with [redacted] because no one called us on Saturday he said they would definitely call us Monday February 2nd of course did not receive a call then was told [redacted] father was in the hospital and that he was in meetings all day. they are continuing to give us the runaround and nothing is being done and we are stuck with a payment we cannot afford because we were promised of our payment being lowered after 6 monthly payments on time. I have spoke to numerous people stating the same thing has happened to them the problem is they are still offering this same scheme. We need help to get what we were promised and to stop this from happening to someone else. Desired SettlementI just want what we were promised an upgrade to our vehicle and the finance rate being lowered to what we were promised. We just want them to keep their word. Business Response Mrs [redacted] purchased her [redacted] 4/7/14. When Mrs. [redacted] purchased her vehicle [redacted] Motor Finance had a valued owner program that entitled a loyal customer in good standing to receiver a better interest rate and terms once they have made a minimum of 6 payments. All salespeople eplained the benefits of this program to all customers financing with [redacted] Motor Finance. They explain that this program is through [redacted] Motor Finance, and that it has allowed us to help a large number of customers. However it is a [redacted] Motor Finance program and can and is subject to change. [redacted] Motor Finance still has a valued owner program but it now requires a minimum of 12 payments and has minimum credit score requirements to be able to take advantage of the program. At Stevenson [redacted] we try to make our customers aware of all the programs and incentives [redacted] Motor Finance has available. However, it is [redacted] Motor Finance who controls these programs and has the right to alter them. We continue to try to make customers aware of all active programs and incentives in an effort to provide the most current information we canConsumer Response First of all nothing was explained that you guys could change your policy after you promised us in 6 months as long as we made our payments on time that we would receive a lower interest rate. We would not have put ourselves in a position of paying$450 a month for a base model[redacted] at 14.9% interest. You promised us one thing and decided to change it after we signed the paperwork. Then told us after 6 months to make 2 more payments, on time, and then you would lower out interest rate. It has been one lie after another. You guys sold us the car with the understanding of an upgrade program in 6 months and then changed it. That is crooked and unethical business practice no matter how you slice it. We are stuck in a $18,000 car which will end up costing us almost $40,000 after its paid off. You guys need to make this right!!! Final Business Response We appreciate all feedback and we are very sorry about any misunderstanding. We can understand how you feel. The program you are referring to was a [redacted] program not a Stevenson program so the change was entirely out of our hands. You'll be pleased to know that [redacted] didn't do away with the program completely. The revised new program is 12 payments instead of 6. Please call to get a better understanding of your options and details of the program. We want to help.