Stevenson Kia of Jacksonville

Business has failed to payoff trade in or properly register new vehicle. Paying on both vehicles, unable to drive either one.Purchased vehicle on 05/30/2016 and traded in a vehicle. 3 weeks later I was contacted by the lien holder of my trade in informing me that my account was over due. I made the payment on the car I no longer owned to keep the account from being delinquent. I contacted dealer on 06/28/2016 to find out about my tags as my temp tags expire on 06/29/2016 and to inform them that the lien on my trade in had not been payed off. They did not have my tags and I spoke to a manager. He said he would look into it and call me right back. I still have not heard back from anybody at the dealership and I am stuck paying for two vehicles that I cannot drive due to the dealer's incompetence. They also have failed to live up to the terms of the "we owe/you owe" sheet.Desired SettlementUltimately I would like to return their vehicle that I cannot drive, retrieve my trade in that I am still paying for, and take my business somewhere else where they are competent and care about their customers. But since most car dealerships would rather give up their first born then to reverse a sale, that probably will not happen. I would like to be compensated the $408 payment for my trade in, the $260 payment for the new vehicle I cannot drive, $260 monetary value of the "we owe/you owe" sheet, and the $800 refund for the extended warranty on my trade in I am delayed in receiving until the lien has been payed off. All a result of the dealerships failure to complete their obligations in a reasonable time.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@stevensonauto.comWe appreciate Mr. [redacted]'s business and apologize for the delay in processing his purchase paperwork. We have paid off his loan per the original agreed payoff amount. He will receive a refund on his account for overpayment. We have also cut a check for him to make up the difference and making him whole on the $408 that he paid on his trade after his purchase. He has picked up his tag and his wheel extenders that were part of the "we owe" form. He will be able to get his $800 from his product cancellation on his trade as the lien is updated to show paid off with [redacted] I have personally spoken with Mr. [redacted] and he has my cell phone to reach me if any further issue exist. He said that with these items addressed we have satisfied his concerns.

Unauthorized hard credit checkMy wife and I were considering buying a vehicle from this business. We gave very specific instructions that we did NOT want our credit checked unless we could agree on a price for our trade in and on the purchase of the new vehicle. We were not able to reach an agreement about our trade in vs the purchase of the new vehicle and therefore did not make a purchase. While awaiting their feedback on the trade in value of our vehicle, they took down our information. Again, we stated to him that we did NOT want out credit ran until we knew we had an agreement about the final offer on our trade vs purchase. We received a letter today stating that they ran a hard credit check on both of us. I don't know what needs to be done to erase this from our credit history but Stevenson Kia absolutely did not have our authorization for this credit check and needs to take steps in having this removed from our credit reports.Desired SettlementPer the above detailed explanation of the situation, Stevenson Kia absolutely did NOT have our authorization to run our credit per conversation with the sales consultant. I want this credit check removed from both my wife's [redacted]) credit report and mine ([redacted]). Furthermore, I want my data deleted from all Stevenson databases.Business Response Contact Name and Title: [redacted] GSMContact Phone: XXX-XXX-XXXXContact Email: [redacted]@stevensonkia.comTo whom it may concern, First and foremost my apologize goes out to the customer in question that has had this happen to them. Our intent here at Stevenson Kia is to give the customer a great car buying experience. I have spoke with the customer and have personally apologized for the incident that happened. We have come to an agreement in which we will contact the credit bureau and see if is possible to remove the inquiry that was placed on the customers credit report.

Entered into an agreement to return and refinance a car after six months for a lower payment and when it was time to refinance they did not honorPurchased a Kia [redacted] from Stevenson Kia [redacted] and finance manager. Both of them told me and my husband that we could buy the standard kia now and have a high finance rate. Make 6 payments and come back in to trade in the kia [redacted] we bought for the kia [redacted] that we actually wanted.That when we made 6 payments that we could get the car we wanted with lower payments and no high finance charge. Thatit would be no problem to do so, we called after our 6 payments and they told us no that we couldn't do that and they would not honor their wordDesired SettlementI would like Kia to honor their word buy trading this car in for the one we wanted with lower payments no high finance charge.Business Response /* (1000, 7, [redacted]/12/05) */The [redacted] bought a [redacted] Kia [redacted] on 7/10/[redacted]. The Credit Bureau reflects that only 3 payments have been made however the [redacted] do say that they have made 3 additional payments. Once those payments have been confirmed by Kia Motors Finance they will be eligible for an Upgrade with the provision that the program is still in effect at that time. A further area of note is that the [redacted] were looking at a significantly more expensive vehicle but desired to have the same payment. Unfortunately even with benefit of the upgrade program this aspiration will not be possible.Consumer Response /* (3000, 9, [redacted]/12/05) */It is as mazing that à company would lie like this. As Kia finance has confirmed now 7 payments. And that is not what [redacted] said on the phone and now I am sure that their program will end for convenience. All we ask is for what we were promised. Nothing more. Final Business Response Came in and purchased another vehicle. She received an upgraded vehicle with navigation. We cut her interest rate in half. However, she was not completely satisfied as she is wanting a 35k vehicle for 25k.We have done everything we can for the customer.[redacted] has been in contact with [redacted] with Revdex.com Raleigh.She emailed [redacted] march 18th stating nothing further is needed

I purchased a 2005 Pontiac G6 along with an CNA National extended warranty from Stevenson Kia April of 2014. A couple of months later the emergency brakes began locking up and putting pressure on the wheels to the point where it felt as if a weight was dragging the car to a stop. I took the car in, got a loaner under warranty and everything was great, until a couple of months later the issue returned. This time I had to wait a day for my loaner vehicle and was told after this time I would have to pay my $100 deductible even if I had to bring the car in for an issue they claim to have fixed because they were "eating" the cost of the last repair. Now about a month an a half later I am back with the same problem. I was told on that Saturday that the warranty company was closed and they had no loaners. They disconnected my emergency breaks and sent me to Stevenson Chevy with the issue. I tried to make it to that dealership and the brakes locked all the way... I had to be towed.

I have been trying for over 2 months to get my extended warranty canceled and the refund processed to my loan balance.I purchased my 13 [redacted] from Stevenson kia on 8/29/14. Approx 2 weeks later I was reviewing my loan paperwork and noticed a $2000 extended warranty that was added without being explained. I contacted [redacted] at the dealership, whom explained the warranty and had me under the impression it was for an additional 100,000 miles, rather than total mileage of 100,000. As soon as I got the updated paperwork I called to cancel. The finance manager had no clue what she had to do, and her nor [redacted] would return my call. I had to call and go to the GM [redacted]. [redacted] got the info he needed, faxed me the paper to sign, I signed and returned same day. I was told by [redacted] and the dealership it would take 3-4 weeks to process. I waited 6 weeks and still no refund. I called [redacted], the warranty dept, and Stevenson KIA again with no answers. I talked to [redacted] again, he claims to have called [redacted] and the warranty dept, and they told him they could not read the paper he faxed. He then asked me to come to the dealership to sign the paper again to fax in. I drove an hour and a half back to the dealership on 11/5 to sign the paper and [redacted] says he has faxed it in. Note 3 weeks later again, the warranty dept still has no papers or record of talking to [redacted], and no one from the dealership will return my call with answers. And the warranty place can't do anything because it's completely reliant on the dealer to cancel the warranty and refund the money. From my understanding this refund is prorated on time and mileage, which I am now 3 months into, and 8,000 miles later because they can't seem to get it taken care of. Desired SettlementI want the full $2000 refunded to my loan balance because had the warranty been explained in the first place, I would have declined, and now I've been trying to get it canceled for 2.5 months and just been in circles. Business Response Mr. [redacted] came to the dealership and signed a cancellation form to initiate the process of his service contract cancellation. Mr. [redacted]'s service contract is a product sold and administered by [redacted] and as such Stevenson Automotive Group has no control over the length of time taken to process the cancellation request. [redacted] Customer assistance would be best placed to help with this request. Their phone number is ([redacted]) [redacted].I apologize that I cannot do more in this situation but the refund credit will be issued by [redacted] directly to Mr. [redacted] or his account.Sincerest regards[redacted]Consumer Response I have resolved this issue by bypassing the dealership, and going to management with the warranty department. The manager there has made phone calls to [redacted] and the dealership and has it all lined up ready to be refunded. Everything is now taken care of, apparently the fax was not getting thru to the warranty place. Thank you. Final Consumer Response

I originally purchased a vehicle at Stevenson Kia on February 5, 2014 the vehicle I was supposed to receive I didnt after a deposit was placed on a particular card they traded it without any approval, and sold me a completely different car other than the one that was initially discussed. On 2/6 the next day the car would not crank up nor did it crank 2/7 it has been a problem for the two day Ive had it of which both days I had to get a jump start from my insurance on the way to and from work just to get to work and get back home. I contacted [redacted] at Stevenson he texted me a number to call for service to take the car in and have the battery checked. I went to Stevenson Kia early morning on 2/8/14 after speaking with [redacted] Once I arrived at Stevenson Kia [redacted] and I spoke about my concerns about the vehicle and my history, at which I informed him that I didnt feel safe or comfortable with this car, especially having all the problems I was having starting the next morning after the car was purchased. He informed me that he spoke to his manager [redacted] who also came over and spoke to me. At this point Mr. [redacted] informed me that he would take the car to have the battery checked. Mr. [redacted] returned, and we spoke more about the multiple problems I had been experiencing with this car at which I have had barely 48 hours. He told me at this point that he would not take the car back, but he would trade it for something else if thats what I would like to do. I advised him that I would like that option of a different vehicle at the same price that a money order was issued for since he refused to refund my money back to me. [redacted] the sales representative explain that he and Mr. [redacted] were looking for another vehicle within my price range, and he mentioned a 2008 Toyota Corolla. [redacted] then stated that in order for me to get the Corolla I would need to pay at minimum another $2000 at which I reiterated to him again that I did not want to pay out any more money. Mr. [redacted] returned, stated that he just didnt have another car for me, but still refused to give me my money I paid back. [redacted] informed me that they put another battery in the car, he gave me the key to the vehicle as I once again informed him that I did not want, but I would like to trade the vehicle for another since Mr. [redacted] refused to give me my money back. [redacted] explained to me that they didnt have another car. I took the key for the vehicle and informed Mr. [redacted] the manager as well as [redacted] that I still did not want the vehicle, and that I would be waiting for a call concerning a different vehicle at the same price I paid for this one since me getting my money back was not an option. This dealership did not even provide me with NC inspection paperwork when I purchased the car on 2/5/14, and still have yet to provide me with one nor mention the NC inspection paperwork.Product_Or_Service: 2007 Suzuki ForenzaDesired SettlementI would really appreciate if Stevenson Kia of Jacksonville would take their car back, since it's only been 48 hours and I have already had multiple problems with the car not even 24 hours after bringing the car home. I would sincerely appreciate if they would just refund my money back to me please since the car was not financed, but bought from this dealership. I don't want to trade for another vehicle because the whole situation was just atrocious, and the manager [redacted] was just discourteousBusiness Response I am writing regarding Ms. [redacted] - [redacted] Ms. [redacted] - [redacted] did purchase a vehicle from Stevenson Kia. The vehicle that was purchased was not the vehicle that she looked at initially as that vehicle was unable to pass the NCSI test. When this was realized Stevenson Kia and it representatives, [redacted] and [redacted] suggested an alternate vehicle. Ms. [redacted] - Wilson's father, who was purchasing the vehicle for his daughter, was contacted and and he came to look at this proposed vehicle on the next morning. Ms. [redacted] - [redacted] father was happy with the proposed vehicle and the purchase was consummated. Ms. [redacted] - [redacted] did call back after 48 hours and complain of a starting problem. We had her bring the vehicle into the service department where it was diagnosed as requiring a new battery. Ms. [redacted] - [redacted] complained of some other malfunctions with the vehicle but all were determinedto be related to the battery and were resolved by replacement of same.Ms. [redacted] - [redacted] did inquire about the possibility of returning the vehicle and was correctly told that all sales were final but that we would be happy to present option for trading the vehicle. We have spoken with her on several occasions regarding a possible trade and continue to explore options on her behalf.I am happy to pursue any workable options for Ms. [redacted] - [redacted] and will gladly be personally involved. I thank you for bringing this matter to my attention and furthermore for all the good work that your office doesKindest regards,Final Consumer Response This response is completely false. I have completed the dealership over several times asking about different vehicles and was also told that there was nothing available and I have recorded text etc. on my phone from our conversations. Yes this vehicle was purchased by my father for me, but the day that [redacted] called and told me the vehicle was traded I went in that night after dark and finished up the paperwork for this vehicle. My father NEVER agreed to this vehicle because he never saw it until we arrived there at Kia that evening. He did agree as well as see the original Red Suzuki that the deposit was placed on which is the vehicle they sold or whatever. Secondly, no attempt once so ever has been made to resolve anything with my and I have no problem bringing in messages, emails, and phone logs to prove that they did not contact me once concerning a resolution to this problem. I don't understand why this company is lying so horribly and degrading its reputation. This is horrible customer service all the way around, and this is why I felt a refund would be the best option. The car is still having issues nothing has been resolved, and then to send a response of a lie like this its crazy. I have coworkers of mine other nurses that have rode with me in the car, who also state this car is not safe. This is a horrible situation and the lies from this company is sad and its horrible. The only solution I would like is to be done with the company and all the lie completely. Final Business Response I am writing regarding Ms. [redacted] - [redacted] Ms. [redacted] - [redacted] did purchase a vehicle from Stevenson Kia. The vehicle that was purchased was not the vehicle that she looked at initially as that vehicle was unable to pass the NCSI test. When this was realized Stevenson Kia and it representatives, [redacted] and [redacted] suggested an alternate vehicle. Ms. [redacted] - [redacted] father, who was purchasing the vehicle for his daughter, was contacted and and he came to look at this proposed vehicle on the next morning. Ms. [redacted] - [redacted] father was happy with the proposed vehicle and the purchase was consummated. Ms. [redacted] - [redacted] did call back after 48 hours and complain of a starting problem. We had her bring the vehicle into the service department where it was diagnosed as requiring a new battery. Ms. [redacted] - [redacted] complained of some other malfunctions with the vehicle but all were determinedto be related to the battery and were resolved by replacement of same.Ms. [redacted] - [redacted] did inquire about the possibility of returning the vehicle and was correctly told that all sales were final but that we would be happy to present option for trading the vehicle. We have spoken with her on several occasions regarding a possible trade and continue to explore options on her behalf.I am happy to pursue any workable options for Ms. [redacted] - [redacted] and will gladly be personally involved. I thank you for bringing this matter to my attention and furthermore for all the good work that your office doesKindest regards,

I purchased a 2005 Pontiac G6 along with an CNA National extended warranty from Stevenson Kia April of 2014. A couple of months later the emergency brakes began locking up and putting pressure on the wheels to the point where it felt as if a weight was dragging the car to a stop. I took the car in, got a loaner under warranty and everything was great, until a couple of months later the issue returned. This time I had to wait a day for my loaner vehicle and was told after this time I would have to pay my $100 deductible even if I had to bring the car in for an issue they claim to have fixed because they were "eating" the cost of the last repair. Now about a month an a half later I am back with the same problem. I was told on that Saturday that the warranty company was closed and they had no loaners. They disconnected my emergency breaks and sent me to Stevenson Chevy with the issue. I tried to make it to that dealership and the brakes locked all the way... I had to be towed.","neg-1