Stevenson Research, Inc.

Complaint: ***
I am rejecting this response because it includes several misrepresentations and lies: I never requested that the delivery be made the day before as was stated in the businesses response I wanted the equipment delivered before the party on Friday I was told that if delivery were made on Friday that the delivery time would not be known Therefore, I was told that the delivery would need to take place the day before on Thursday, 7/ The issue of the expired syrup was discovered when the party had already begun The texture and consistency looked different than the other two flavors, so I set it aside In *** response, he points out that it was not an expiration date, but a best use date He is correct on this The beat use date on the bottle was 03/and our party was 07/ This is months past the "best use" date On Saturday, the day after the party, I sent an email to the company that explained my complaint I've copied and pasted it below:*** *** *** *** *** ** *** *** ***Overall the items for the party this past Friday were fine, with a couple of exceptions: I ordered syrups: blue, grape and red The third one that was delivered was lemon lime and not red Additionally it had an expiration date on it of 3/16, so we did not use this one Not using this syrup, we had about cups left out of the So I would like to be credited for the for the syrup and 4.98(x 2.49) for the cups The chairs arrived dirty and I tried to clean them I wouldn't have allowed my guests to sit on them, and it would have dirtied their clothes I had wanted the padded ones and you had informed me that they were unavailable, which is understandable Cleaning them did help, but many had stains that I could not remove I think cents a chair would be reasonable reimbursement Twenty five chairs at each comes to 12.50. So the 9.99, 4.98, and come to a total of $plus tax I think this is a reasonable request Please let me know if you would agree If you still have my credit card info.you can credit my account I can give you the cups and lemon-lime syrup, if you would like to pick them up Thanks,
*** *** As can be seen, my email was very respectful After receiving no response on the Monday or Tuesday after the party, I called the company on Wednesday and was told that someone would get back to me Later in the day *** (I thought it was ***...maybe Tim) called Upon calling me back, there was dead air on the phone, and I asked *** if he saw my email He said yes he did and asked me to explain the problem to him once again and I did At first, he said that I could that he would reimburse me for the syrup and cups, but I would have to "drop them off" at their business and they would check the date on the syrup I asked him if I could take a photo of it and he said no I explained to him that since it was their mistake, that it would be only fair if he had someone come and get it if he wanted it He eventually relented and said that if I left it out, that someone would "try" to pick it up that week and then he would determine if I would be refunded for the syrup He said that there would be no partial refund for the chairs At this point, I said that his response was unacceptable Keep in mind, I was asking for a refund of $plus tax out of a total price of $ At this point I explained that my request was based on their mistakes I explained to *** that I could have made a big deal out of this and have created story that the syrup was used and people became sick I told *** that this DID NOT happen and that the bottle was unopened *** is lying when he says that I threatened say that this happened I explained that I simply wanted a refund for their mistakes When ordering the chairs, I had asked for the padded chairs and was told that they were not available *** is lying when he says that I decided to go with the less expensive chair He was not even a part of the ordering conversation The chairs that arrived had a film of dirt on them and I did the best that I could to clean them Some of them I set aside because even after cleaning, the were too stained to use *** is correct in that I did tip the three workers that came out It was a very hot day and I tipped the three men a total of $and gave each of them a cold bottle of water This reflects my kindness If I were interested in saving money, I would not have tipped them for their efforts I am only asking for a refund of $for the chairs The tip was almost twice the amount that was requesting for a partial refund of the chairs At this point I explained that I was done trying to resolve this with him I explained (did not threaten) to him that I would share my experiences on social media and contact the Revdex.com, which I have done I have posted the poor cus***er service that I have received with *** *** *** ***ws, and on my private ***k Page I also have talked to several friends and colleagues about my experience It truly is about the principal at this point If I can make others aware of the POOR cus***er service that I received and it helps others avoid the frustration of dealing with this company in the future, something positive can come out of this If a business provides poor service to a cus***er, it is their duty to rectify it I asked for very little as far as a refund, and the response has been both shocking and appalling I have been ordering and buying products all of my life, and this is the first time I have ever filed a complaint with the Revdex.com It is also the first time that I have negatively reviewed a product or service
Sincerely,
*** ***

[redacted]lled on Tuesday, July 11, to place his order for Friday, July 14, which we accommodated.  Delivery was made on Thursday, July 13, one day early as he requested.  All items were delivered at the same time.  The tent was installed and the tables, chairs and snow cone...

machine with product were placed under the tent.  We were told he wanted the items on Thursday so he could set everything up and be ready to go Friday afternoon when the party was scheduled to start. He was at home for the delivery and had no complaints at that time and even tipped our delivery crew.   The delivery the day before gave him the opportunity to examine the items and he could have called us and we would have switched out the items.  We are available by phone 24/7.  The recorded message on our voice mail system gives Tim's cell phone number to contact at any time with a problem. [redacted] choose not to contact us before the party and we were unaware of any issues with his items.  Instead he wrote us an email two day's later with his complaints.  The issue with the snow cone syrup flavor was an honest mistake by an employee taking the wrong flavor from the shelf.  We would have corrected this with a simple phone call from Mr. [redacted] and we would have been happy to bring the correct flavor.  The issue with the expiration date on the syrup (which is a Best by, not expiration)  was absolutely our mistake and we should have pulled that bottle.  Again, a simple phone call could have solved the problem.  The conversation I had on Wednesday, July 19, w[redacted] went bad when he threatened to say that all his guests got sick from the syrup but decided to not go with that story.   This to me says a lot about his character and the type of cus[redacted]er I am dealing with.  The issue with the chairs could also have been solved with a simple phone call.  IF the chairs were dirty, we would have replaced them if given the opportunity.   These are rental chairs that are used every week.  These chairs are constantly being moved and do have scratch marks on them.  I think his story of the chairs being so dirty they would have soiled his guest clothing is not true.   The chair he first requested WAS available, but he chose not to take that chair because of the price and decided to go with the least expensive chair.   I told [redacted] I would not refund the $.50 per chair.   This again made [redacted]i upset and he threatened to bad mouth us on several social media sites and contact Revdex.com, which he has done.We picked up this order first thing Saturday morning, July 15.   Again, nothing was said about the syrup, cones or the condition of the chairs.  Our employees do not take the unused syrup or cones back because they are purchased by the cus[redacted]er and left those items there[redacted]i was told during our conversation on July 19  that we could refund the syrup and cones, but he needed to return them to the shop.   Edgewood party pick up crew was at his house Saturday morning still no indication of a problem.  The conversation became heated and he told me that we needed to come pick them at his home and we would find the cups scattered all over the yard.  Once again, this says a lot about his character and the type of cus[redacted]er I am dealing with. I have been in this business for 20 years and deal with cus[redacted]ers every day we are always available to correct a problem with an order, we are happy to correct the problem.  Unfortunately, that was not the case with this cus[redacted]er.   Once [redacted] mentioned the lie regarding everyone getting sick and questioning my character the term "The Cus[redacted]er Is Always Right" cant possible be used with this guy!