[redacted] **lled on Tuesday, July 11, to place his order for Friday, July 14, which we accommodated Delivery was made on Thursday, July 13, one day early as he requested All items were delivered at the same time The tent was installed and the tables, chairs and snow cone machine with product were placed under the tent We were told he wanted the items on Thursday so he could set everything up and be ready to go Friday afternoon when the party was scheduled to startHe was at home for the delivery and had no complaints at that time and even tipped our delivery crew The delivery the day before gave him the opportunity to examine the items and he could have called us and we would have switched out the items We are available by phone 24/ The recorded message on our voice mail system gives Tim's cell phone number to contact at any time with a problem [redacted] choose not to contact us before the party and we were unaware of any issues with his items Instead he wrote us an email two day's later with his complaints The issue with the snow cone syrup flavor was an honest mistake by an employee taking the wrong flavor from the shelf We would have corrected this with a simple phone call from Mr [redacted] and we would have been happy to bring the correct flavor The issue with the expiration date on the syrup (which is a Best by, not expiration) was absolutely our mistake and we should have pulled that bottle Again, a simple phone call could have solved the problem The conversation I had on Wednesday, July 19, w [redacted] went bad when he threatened to say that all his guests got sick from the syrup but decided to not go with that story This to me says a lot about his character and the type of cus***er I am dealing with The issue with the chairs could also have been solved with a simple phone call IF the chairs were dirty, we would have replaced them if given the opportunity These are rental chairs that are used every week These chairs are constantly being moved and do have scratch marks on them I think his story of the chairs being so dirty they would have soiled his guest clothing is not true The chair he first requested WAS available, but he chose not to take that chair because of the price and decided to go with the least expensive chair I told [redacted] I would not refund the $per chair This again made [redacted] I upset and he threatened to bad mouth us on several social media sites and contact Revdex.com, which he has done.We picked up this order first thing Saturday morning, July Again, nothing was said about the syrup, cones or the condition of the chairs Our employees do not take the unused syrup or cones back because they are purchased by the cus***er and left those items there [redacted] I was told during our conversation on July that we could refund the syrup and cones, but he needed to return them to the shop Edgewood party pick up crew was at his house Saturday morning still no indication of a problem The conversation became heated and he told me that we needed to come pick them at his home and we would find the cups scattered all over the yard Once again, this says a lot about his character and the type of cus***er I am dealing withI have been in this business for years and deal with cus***ers every day we are always available to correct a problem with an order, we are happy to correct the problem Unfortunately, that was not the case with this cus***er Once [redacted] mentioned the lie regarding everyone getting sick and questioning my character the term "The Cus***er Is Always Right" cant possible be used with this guy!
[redacted] **lled on Tuesday, July 11, to place his order for Friday, July 14, which we accommodated Delivery was made on Thursday, July 13, one day early as he requested All items were delivered at the same time The tent was installed and the tables, chairs and snow cone machine with product were placed under the tent We were told he wanted the items on Thursday so he could set everything up and be ready to go Friday afternoon when the party was scheduled to startHe was at home for the delivery and had no complaints at that time and even tipped our delivery crew The delivery the day before gave him the opportunity to examine the items and he could have called us and we would have switched out the items We are available by phone 24/ The recorded message on our voice mail system gives Tim's cell phone number to contact at any time with a problem [redacted] choose not to contact us before the party and we were unaware of any issues with his items Instead he wrote us an email two day's later with his complaints The issue with the snow cone syrup flavor was an honest mistake by an employee taking the wrong flavor from the shelf We would have corrected this with a simple phone call from Mr [redacted] and we would have been happy to bring the correct flavor The issue with the expiration date on the syrup (which is a Best by, not expiration) was absolutely our mistake and we should have pulled that bottle Again, a simple phone call could have solved the problem The conversation I had on Wednesday, July 19, w [redacted] went bad when he threatened to say that all his guests got sick from the syrup but decided to not go with that story This to me says a lot about his character and the type of cus***er I am dealing with The issue with the chairs could also have been solved with a simple phone call IF the chairs were dirty, we would have replaced them if given the opportunity These are rental chairs that are used every week These chairs are constantly being moved and do have scratch marks on them I think his story of the chairs being so dirty they would have soiled his guest clothing is not true The chair he first requested WAS available, but he chose not to take that chair because of the price and decided to go with the least expensive chair I told [redacted] I would not refund the $per chair This again made [redacted] I upset and he threatened to bad mouth us on several social media sites and contact Revdex.com, which he has done.We picked up this order first thing Saturday morning, July Again, nothing was said about the syrup, cones or the condition of the chairs Our employees do not take the unused syrup or cones back because they are purchased by the cus***er and left those items there [redacted] I was told during our conversation on July that we could refund the syrup and cones, but he needed to return them to the shop Edgewood party pick up crew was at his house Saturday morning still no indication of a problem The conversation became heated and he told me that we needed to come pick them at his home and we would find the cups scattered all over the yard Once again, this says a lot about his character and the type of cus***er I am dealing withI have been in this business for years and deal with cus***ers every day we are always available to correct a problem with an order, we are happy to correct the problem Unfortunately, that was not the case with this cus***er Once [redacted] mentioned the lie regarding everyone getting sick and questioning my character the term "The Cus***er Is Always Right" cant possible be used with this guy!