Steve's Carpentry

we never agreed to any of this with them.their website was rigged so when we hit the x button to closeout the page, instead of closing the page, it processed the payment when we never agreed to it.after we had called the company to explain this, they would not listen, they would not let us speak to a manager, and they would not give us a refund.  the people I spoke to were very rude, and even after I cancelled the order they still sent the package to my house when I ask them not to. Also, after my order was cancelled we were again charged with another $3 fee. There was nowhere on their page that said I would be charged any money there was no small text or anything saying that my card would be charged. I had called the customer service numerous amount of times and every single person I talk to lied to me and tried to rip me off. Also, after checking Google and search in the company I had found out that they had skinned thousands of other people. Their website is fake and was made to whenever I exit out of their webpage it sent in any information that I typed in the space. I called them seconds after this happened, and ask them to cancel my order and not to send anything to me they said they would not send me anything or charge my card but they did. Everything you did was it illegal and they need to be stopped before they hurt any more families. There is no way what they did could possibly be legal.

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.    Sincerely, Blizzard White Customer Service Team 24 hours a day, 7 days a week  ###-###-#### (US Only)

Mr. [redacted],  We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. A full refund of $94.31 has been issued back to your card. We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.   Sincerely,Blizzard White

Ms. [redacted], We recently received your complaint # 1[redacted] from the Revdex.com regarding your Blizzard White account.
According to our records, we received your order on October 18, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that you were to...

have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31
eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs. On October 18, 2015 you spoke with a
representative to cancel your account. You were immediately issued a return
merchandise authorization number and return deadline date and sent a
confirmation email outlining your return instructions.You
did not receive any additional charges other than the initial shipping fee of $4.90.
Your account remains canceled and you will not receive any other shipments or
charges as long as we receive your product back by the deadline date of
November 11, 2015. Thank you,  Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US
Only)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.) I have not recieved any refund from the company as of July 7, 2015.  Once I have received the refund then I will accept the terms.  In their letter it states that they refunded me the money once the product was returned to them and that was not the case.  I just went back and searched through my bank records and I do not see a refund for the $94.31.
Regards,
[redacted]

Mr. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on October 3, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you...

were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on October 11, 2016 and received two additional packages at this charge.   The first time we heard from you regarding the cancelation of your account was on December 14, 2016 when you canceled your account with a representative.   Your account remains canceled and you will not receive any further shipments or charges.   Thank you,  Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Mr. [redacted],   We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on February 6, 2016. The terms of the offer that you agreed to at the time of your order clearly state that...

you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on February 14, 2016.   The first time we heard from you regarding the cancelation of your account was on April 1, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then. We agreed to provide you with a refund of $94.31 once your product has been returned back.   Your return was received within the return deadline date and a refund of $94.31 has been issued back to your card. That is the full product price of the shipment.   Your account remains canceled and you will not receive any further shipments or charges.     Blizzard White Customer Service ###-###-#### (US Only)

Mr. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. I apologize but I am not able to assist you with any orders you made with any companies other than ours.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.    Sincerely, Blizzard White

Mr. [redacted],   We recently received your complaint #[redacted]  from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on July 14, 2016. I apologize but I am not able to assist you with any orders you made with any companies...

other than ours. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on July 22, 2016.   The first time we heard from you regarding the cancellation of your account was on October 27, 2016 over our automated system.   Your account remains canceled and you will not receive any further shipments or charges.   Thank you,    Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted]
*

[redacted] [redacted],  We recently received your complaint from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on August 4, 2016. We'll also enter you into our Blizzard White Constant Dazzler Club. With the...

Constant Dazzler Club you'll get a package of Blizzard White Teeth Whitening Syringes so you can maintain your whiter teeth. (10) days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at [redacted] or www.[redacted].com), we'll conveniently bill your credit card $94.31 for the full 30 day Blizzard White System.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.  According to our records, you spoke to a representative and accepted an early cancel sale of $9.41 An email was sent to your email address confirming this cancellation.   Your account has been cancelled and no further charges have been charged to your account.  If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.   Thank you,    Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US Only)

Mr. [redacted], We recently received your complaint # [redacted]
from the Revdex.com regarding your Blizzard White account.
According to our records, we received your order on November 5, 2015. The terms of the offer that you agreed to at the time of your
order clearly state that you were to...

have an 8 day trial period starting from
the date of your order processing in which you could cancel your account to
avoid further charges.  They also indicate that “you must take affirmative
action to avoid further charges or you will be charged in the amount of $94.31
eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our
website when you ordered our product. Additionally, you were sent an order
confirmation email after your order was completed that provided a full written
version of the terms you agreed to.When you ordered the product you also checked a box indicating
that you had read and agreed to the terms of the offer. When a customer checks
that box we must assume that they have actually done what they are stating they
did. If there was any confusion with the terms you could have called our
customer service team and they would have been happy to assist you. Since we did not hear from
you during your trial period, you were charged $94.31 on November 13, 2015.The first time we heard from you regarding the cancelation of your
account was on November 17, 2015 when you canceled your account with a
representative. Your account was immediately canceled and you have not received
any shipments or charges since then. We
agreed to provide you with a refund of $94.31 once your product has been
returned back.We
need to receive your product back in the warehouse by December 11, 2015 in
order to receive a refund of $94.31. That is the full product price of the shipment. Your
account remains canceled and you will not receive any further shipments or
charges.Sincerely, Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (US
Only)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on March 31, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were...

to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. On April 2, 2016 you spoke with a representative to cancel your account. You were immediately issued a return merchandise authorization number and return deadline date and sent a confirmation email outlining your return instructions. To this day we have not received your package back, and your deadline date has passed. Therefore, you were charged for the product equaling the amount of $94.31. Your account remains canceled and you will not receive any other shipments or charges.   Blizzard White Customer Service Team [redacted]

Ms. [redacted],  We recently received your complaint # [redacted]from the Revdex.com regarding your Blizzard White account.According to our records, we received your order on June 13, 2015. The terms of the offer that you agreed to at the time of yourorder clearly state that you were...

to have an 8 day trial period starting fromthe date of your order processing in which you could cancel your account toavoid further charges.  They also indicate that “you must take affirmativeaction to avoid further charges or you will be charged in the amount of $94.31eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on ourwebsite when you ordered our product. Additionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed to.  When you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offer. When a customer checksthat box we must assume that they have actually done what they are stating theydid. If there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist you.  Since we did not hear fromyou during your trial period, you were charged $94.31 on June 21, 2015.  According to ourrecords the first contact we had requesting the cancelation of your account wason June 21, 2015 with a representative.We reminded you of the terms of the offer that were agreed to at the time ofyour order. Your account was immediately canceled and you have not received anyshipments or charges since then.  We have gone ahead andtracked your shipment and the United States Postal Service has confirmed thispackage was delivered to you on June 18, 2015. You can certainly contact thePostal Service with your tracking number: [redacted] for further details.   If you should need further assistance, please contact ourCustomer Service Center. We're happy to assist you in any way we can.   Thank you,   Blizzard White Customer Service Team 24 hours a day, 7 days a week  888-565-8521 (USOnly)

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on April 2, 2015. The terms of the offer that you agreed to at the time of your order clearly state that...

you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on April 10, 2015. The first time we heard from you regarding the cancelation of your account was on April 12, 2015 when you canceled your account via email. Your account was immediately canceled and you have not received any shipments or charges since then. You then called in a spoke with a representative on April 20,  2015 and we agreed to provide you with a refund of $94.31 once your product has been returned back.Your return was received within the return deadline date and a refund of $94.31 has been issued back to your card. That is the full product price of the shipment. Your account remains canceled and you will not receive any further shipments or charges.Sincerely, Blizzard White Customer Service Team 24 hours a day, 7 days a week  [redacted] (USOnly)

Ms. [redacted], We recently received your complaint # [redacted] from the Revdex.com regarding your Blizzard White account. According to our records, we received your order on August 3, 2016. The terms of the offer that you agreed to at the time of your order clearly...

state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     According to our records the first contact we had requesting the cancelation of your account was on August 3, 2016 with a representative. We reminded you of the terms of the offer that were agreed to at the time of your order. During this call you agreed to an RMA. This means in lieu of receiving a charge for the product, you would return it back to our company. Your account was immediately canceled and you have not received any shipments or charges since then.  Unfortunately, the Shipping and handling & processing fee cost for the product are nonrefundable. This was the charges of $1.03 & 3.87 .These were the only charges that was made to your account for the Blizzard white product. We have gone ahead and tracked your shipment and the United States Postal Service has confirmed this package was delivered to you on August 6, 2016. You can certainly contact the Postal Service with your tracking number: [redacted] for further details.  If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.   Thank you,   Blizzard White Customer Service ###-###-####

I did not in fact order this item as I never clicked on "confirm" and I was charged anyway! Why do you have this step if you don't honor it? I truly believe this is fraudulent! I want my money back for this company "Blizzard White" to destroy any and all of my personal information and cc number from all systems! I DID NOT ultimately order this product and I feel conned into it, which I truly believe you all know that! I'm sure it is part of your ploy to sucker consumers to buy your product! Why can't I be refunded my money? Wouldn't it make for a good business process? Are you afraid everyone will do the same? If your system process is so safe, good and secure then you should have nothing to worry about. This is just not right! After all it's only $4.90! I did return the package as soon as I received it! Thank you for your consideration. [redacted] by the way, the woman I spoke to tried desperately to get me to keep this $94 product all the way down to $9.99! Wow! What does that say???

I've read the terms and have agreed to the terms.  However, I cancelled this products automatic shipping on Nov 16, not Dec like they claim.  I called back in Dec to notify them that I had been charged again and they have been doing nothing to resolve this but sending me their terms.  I have the product, I want to return it and get my money back for product that was sent to me after the cancellation.  This is a classic case of a business scamming people out of their money and just sending their terms documents as their answer instead of actual customer service.

Mr. [redacted] ,   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. You have been issued a refund of $20.32 as a courtesy, and allowed to keep the product.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at ###-###-####. We're happy to assist you in any way we can.    Sincerely, Blizzard White

I was charged on two occassions.