Steves Chevrolet-Buick

Message:Dear [redacted] *** We have had [redacted] Lacrosse in the Service Department five timesThe first time RO [redacted] 5/25/at miles she had a SES light coming on we diagnosed it and was a bad Accelerator pedal we replaced it and have never had another SES light on.Then on RO# [redacted] 8/05/at miles we had it in for routine Maintenance Lube oil and Filter and Tire Rotation.Then RO# [redacted] 8/11/at miles with Fuel mileage complaint stating getting mpgWe performed diagnostics no codes in any modules and the fuel trim reading are at specified ranges per General Motors , We did find a updated program for the engine control and transmission control modules we performed the updates, Then we topped off the Fuel Tank and test drove the vehicle to check fuel mileage road tested vehicle miles came back and refilled tank it took gallons then taking miles and dividing it by gallons shows us it was getting mpg on a combined city and country road drive.Her vehicle is rated at 17mpg city mpg combined 26mpg highway at mpg we feel it is operating as designedShe also had a complaint stating the driver’s door mirror is out of adjustment every time she starts the carWe check all memory setting and inspected operation all okShe also had abnoise from front of car while turning , We found the steering rack had a internal leak and replace the steering gear And also performed maintenance lube oil and filter.Then on RO # [redacted] 4/15/at miles We performed maintenance lube oil and filterAlso stating check for fuel mpg getting on freewayWe test drove using the vehicle’s instant range indicator in the drivers information center, And at mph instant average 30.3mpg and then at 60mph for miles and then dropping into town average shows mpgGM suggested to make sure customer is resetting fuel average every time they fill upAlso had a complaint noise on sharp turns when backing up and then pulling forward we compared to like vehicle no abnoises detected.Then RO# [redacted] 8/15/she came in with a parking brake light coming on when starting vehicle and staying onWe found codes [redacted] followed diagnostics from factory [redacted] SI Doc # [redacted] Reprogram EBCM with updated calibrationsWe are attaching copies of the Repair ordered and the Fuel Mpg off [redacted] If you have any other questions or suggestions on [redacted] vehicle please share it with us We have been in touch with General motors’ each time her vehicle was in our Service Department and they state it is operating as designed.Thank You [redacted] Steves Chevrolet and Buick