Revdex.com:I have received a refund from the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] Please See Attached Documents [redacted]
On March 20, 2015 a new clutch kit with throw-out bearing was installed in Mr. [redacted]'s vehicle.Approximately one week later, Mr. [redacted] called to say there was a noise. He dropped his car off andwe warrantied the throw-out bearing. This was around...
April 1, 2015. Then six to eight weeks later, Mr.[redacted] called and said there was a new noise. I asked him to stop by with his car so we could take alook at it. He was annoyed because he said they only have one car. He became irritated and angry, butsaid he would bring it by.From there we did not hear from Mr. [redacted] until February 1, 2016. Almost 7-8 months later. Hecalled at 3:47pm and said his vehicle was still making a noise. He began getting worked up and becameangry, swearing and demanding $800. I asked him to calm down and to call back when he was not soangry. From there he proceeded to call 7 more times, of which I have 6 of the messages where hebecame very belligerent. I have the messages recorded if we should need to submit them. At this pointmy employees and I are concerned for our safety.On February 10, 2016 I talked with our O'Reilly's Parts representative, which is where we had purchasedthe parts. He listened to the messages and felt that due to the tone of the messages, we should try andsettle with Mr. [redacted]. On February 11, 2016 Mr. [redacted] accepted a check from Steve's MobileAutomotive, Inc. for $600 in settlement of this claim. O'Reilly's paid $300 and Steve's Mobile Automotive,Inc. paid $300.We consider this complaint closed, as Mr. [redacted] said he would be withdrawing his complaint. Pleaselet me know if you need any further information.Sincerely,Steve R[redacted]
Steve's Mobile Automotive
Revdex.com:I have received a refund from the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] Please See Attached Documents [redacted]
On March 20, 2015 a new clutch kit with throw-out bearing was installed in Mr. [redacted]'s vehicle.Approximately one week later, Mr. [redacted] called to say there was a noise. He dropped his car off andwe warrantied the throw-out bearing. This was around...
April 1, 2015. Then six to eight weeks later, Mr.[redacted] called and said there was a new noise. I asked him to stop by with his car so we could take alook at it. He was annoyed because he said they only have one car. He became irritated and angry, butsaid he would bring it by.From there we did not hear from Mr. [redacted] until February 1, 2016. Almost 7-8 months later. Hecalled at 3:47pm and said his vehicle was still making a noise. He began getting worked up and becameangry, swearing and demanding $800. I asked him to calm down and to call back when he was not soangry. From there he proceeded to call 7 more times, of which I have 6 of the messages where hebecame very belligerent. I have the messages recorded if we should need to submit them. At this pointmy employees and I are concerned for our safety.On February 10, 2016 I talked with our O'Reilly's Parts representative, which is where we had purchasedthe parts. He listened to the messages and felt that due to the tone of the messages, we should try andsettle with Mr. [redacted]. On February 11, 2016 Mr. [redacted] accepted a check from Steve's MobileAutomotive, Inc. for $600 in settlement of this claim. O'Reilly's paid $300 and Steve's Mobile Automotive,Inc. paid $300.We consider this complaint closed, as Mr. [redacted] said he would be withdrawing his complaint. Pleaselet me know if you need any further information.Sincerely,Steve R[redacted]
Steve's Mobile Automotive