Initial Business Response /* (1001, 13, 2014/11/14) */
Case#XXXXXXXX
1 message
[redacted]
Fri, Nov 14, 2014 at 8:36 AM
To: "[redacted]@chicago.Revdex.com.org"
Good morning [redacted],
I received your letter this past week. Sorry for the delay in...
responding. Mrs. * is correct in the fact that the product failed, the manufacturer had sent us new product to re-do the job and to be completely honest, she became a victim of timing. We had gotten tied up on some really large jobs and we had a bunch of rain on and off, seemed like every time we had time to get by her, we had just gotten rain or we're getting rain and it needs to be completely dry to install the product. We never intended to give her the run around, but none the less, we did. I promise, it was not intentional but it still happened, she's a very sweet lady and didn't deserve to be treated that way. I do sincerely apologize for the inconvenience.
We're not the type of company to treat our customers that way, she really did become a victim of timing , but that was our fault and not hers. She has requested a refund of $1500.00 and I think the right thing to do is send it to her. I will be sending it out by Monday, November 17th. I won't be in the office again until then.
Again , we really do apologize, we're not that type of company, and she has been more than patient with us. Thank you for your time. Any questions or concerns can be directed to me @ XXX-XXX-XXXX
Thank you for choosing Steve's Plumbing & Sewer, Permanent Plumbing Solutions!
NOTE FROM THE Revdex.com:
Please hold off on your response pending receipt of the check. Please confirm receipt.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Consumer Rebuttal /* (3000, 19, 2015/01/14) */
Re: Revdex.com Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted]
Tue, Jan 13, 2015 at 8:32 PM
To: [redacted]"
Hi [redacted],
Just writing again to advise that no response from Steve's Sewer since the promised refund date of 11/24/14.
Thanks for all you do,
[redacted]
Final Business Response /* (4000, 32, 2015/02/17) */
(SPAM) Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted]
Mon, Feb 16, 2015 at 10:02 AM
To: "Revdex.com (Do Not Reply To This Email Address)"
Hi [redacted],
I spoke to the people at the post office on Thursday and they said I would have the refund for the money order this week for sure. Sorry for the delay but again, just want to make sure no one has cashed it. I will send it to mrs [redacted] as soon as I get it.
Thank you and again sorry for the delay
Sent from my iPhone
Final Consumer Response /* (3001, 38, 2015/03/10) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
I did receive my refund checks on 2/27/15.
Initial Business Response /* (1001, 13, 2014/11/14) */
Case#XXXXXXXX
1 message
[redacted]
Fri, Nov 14, 2014 at 8:36 AM
To: "[redacted]@chicago.Revdex.com.org"
Good morning [redacted],
I received your letter this past week. Sorry for the delay in...
responding. Mrs. * is correct in the fact that the product failed, the manufacturer had sent us new product to re-do the job and to be completely honest, she became a victim of timing. We had gotten tied up on some really large jobs and we had a bunch of rain on and off, seemed like every time we had time to get by her, we had just gotten rain or we're getting rain and it needs to be completely dry to install the product. We never intended to give her the run around, but none the less, we did. I promise, it was not intentional but it still happened, she's a very sweet lady and didn't deserve to be treated that way. I do sincerely apologize for the inconvenience.
We're not the type of company to treat our customers that way, she really did become a victim of timing , but that was our fault and not hers. She has requested a refund of $1500.00 and I think the right thing to do is send it to her. I will be sending it out by Monday, November 17th. I won't be in the office again until then.
Again , we really do apologize, we're not that type of company, and she has been more than patient with us. Thank you for your time. Any questions or concerns can be directed to me @ XXX-XXX-XXXX
Thank you for choosing Steve's Plumbing & Sewer, Permanent Plumbing Solutions!
NOTE FROM THE Revdex.com:
Please hold off on your response pending receipt of the check. Please confirm receipt.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
Initial Consumer Rebuttal /* (3000, 19, 2015/01/14) */
Re: Revdex.com Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted]
Tue, Jan 13, 2015 at 8:32 PM
To: [redacted]"
Hi [redacted],
Just writing again to advise that no response from Steve's Sewer since the promised refund date of 11/24/14.
Thanks for all you do,
[redacted]
Final Business Response /* (4000, 32, 2015/02/17) */
(SPAM) Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted]
Mon, Feb 16, 2015 at 10:02 AM
To: "Revdex.com (Do Not Reply To This Email Address)"
Hi [redacted],
I spoke to the people at the post office on Thursday and they said I would have the refund for the money order this week for sure. Sorry for the delay but again, just want to make sure no one has cashed it. I will send it to mrs [redacted] as soon as I get it.
Thank you and again sorry for the delay
Sent from my iPhone
Final Consumer Response /* (3001, 38, 2015/03/10) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
I did receive my refund checks on 2/27/15.