Stevinson Hyundai of Longmont

Dear Revdex.com,We have thoroughly investigated the customer's complaint Per Hyundai Motor Finance, the amounts due include a disposition fee per his lease, an outstanding lease payment, fees and taxesSee attachment which was obtained from HyundaiThe disposition fee can be waived if the customer purchased or leased another Hyundai within days after the return of the leased vehicle The customer did not lease or purchase another Hyundai from Stevinson Hyundai of Longmont The leased vehicle was returned to Stevinson Hyundai of Longmont in but his lease obligations are entirely with Hyundai Motor Finance Questions can be directed to Hyundai Lease End Recovery at 1-800-570-

Complaint: ***
I am rejecting this response because: I still want to know WHY the website shows that they owe us money and they claim we owe them money
Sincerely,
*** ***

The best course of action is for the customer to contact Hyundai Lease End Recovery at 1-800-570-3037. The lease is between the customer and Hyundai Financial. Stevinson Hyundai of Longmont is not a party to the lease and we have no bearing on what is or is not owed to Hyundai The documentation came directly from Hyundai Motor Finance. It was requested and received as a courtesy for the customer

Dear Revdex.com,We have thoroughly investigated the customer's complaint. Per Hyundai Motor Finance, the amounts due include a disposition fee per his lease, an outstanding lease payment, fees and taxes. See attachment which was obtained from Hyundai. The disposition fee can be waived if
the customer purchased or leased another Hyundai within days after the return of the leased vehicle. The customer did not lease or purchase another Hyundai from Stevinson Hyundai of Longmont. The leased vehicle was returned to Stevinson Hyundai of Longmont in but his lease obligations are entirely with Hyundai Motor Finance. Questions can be directed to Hyundai Lease End Recovery at 1-800-570-

Mrs. [redacted] purchased a 2013 Buick from Stevinson Hyundai on 12/24/2015. She purchased it for the advertised sale price of $27,983 plus fees and taxes. During the completion of the documents and contract, the finance manager presented additional purchase options. We present the same options...

to all of our customers. They are presented in writing on a menu that all customers have to initial to either accept or decline the options presented.  Mrs. [redacted] purchased an alarm for $595, gap insurance for $649 and a service contract for $2999. Additionally, each of these products require their own contract which needs to be signed by the customer and the dealer. The purchased products were  initialed on the product menu and signed on the individual contracts. Mrs. [redacted] was given copies of all documents signed prior to leaving on the 24th once her purchase was completed. According to our records, Mrs. [redacted] first called on Friday January 15th and spoke to [redacted] (Sales Manager). He conveyed that she was not 100% clear on what the alarm did and let him know that she wanted to speak with the General Manager. [redacted] called her the next business day (Monday January 18th).She told Mr. [redacted] that she purchased the vehicle on Christmas Eve and was happy with her purchase. She mentioned that at some point after her purchase, she was confused about the alarm as the vehicle already had a factory security system. He explained the difference between the factory alarm and the aftermarket upgrade. After they discussed the alarm, Mrs. [redacted] expressed her dissatisfaction so he agreed to cancel the contract and refund the purchase price. On Monday March 21st a check in the amount of $595 was issues and mailed to Mrs. [redacted]. We sincerely hope she has received her check by now. If we can provide additional documents or an explanation of the products purchased, we will be happy to do so.  We are thankful for Ms. [redacted]'s business. Sincerely, [redacted], ###-###-####.