Stewart Computer Services

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Responding to SCS response; it seems we can agree that for months (11/- 02/2012) SCS was unable to establish service as contracted During this month period my speeds were never set to my contract speed as stated by their employee, *** In February 2012, they were supposed to replace the radio which they said was struck by lightning However, they never showed up at the scheduled appointment Again I called [redacted] Stewart about their company's inability to establish internetHe berated me about the situation in a terse and sometimes yelling tone He refused to replace the current radio which is "now completely worthless" complaining that my account was costing him money He would only offer to replace the radio and establish service when the new ones came in and I just would have to wait until they called to schedule the installAs a consolation, he agreed to start my one year service term once he was able to establish service I have never received a call back from SCS to do an install nor have I received any letters or invoices that they claim they sent in their response In their response they falsely claim many items; however, regardless of their claims, it clearly shows that they were not able to establish internet in the first months and refused to replace the radio until the new ones came in They never replaced the radioI never received service Having been so thoroughly berated by [redacted] the last time we spoke on the phone; this time I decided to send a signature request letter to try and resolve this matter They received and signed for the letter After a few months, to date, I have not received a response which prompted this Revdex.com Complaint Since I paid for the entire service up front in good faith and as recommended by SCS it is impossible to "refuse to pay the bill" for services not being provided after the fact as SCS states However, I am refusing to allow SCS to keep my money for services not rendered I had hoped this could be resolved amicably and without additional fraudulent claims by SCS This matter is not resolved and I will continue down the path of resolution

Response to Revdex.com complaint #***
We installed internet at the customer’s house on 11/22/ At that time, the customer informed us that there was faulty wiring in the home, and he was working to replace it. We informed him that the radio was the
property of SCS, and any damage to it would be his responsibility. He paid for an annual subscription at that time
We received a call that the service was not working, and went back to the house on 12/16/11. At that time we raised the elevation of the radio, and the service was restored and working well when we left. (During this entire year, the customer was going back and forth between this house and Northern Virginia. When he would leave the house, he would turn everything off, which prevented us from monitoring his radio through our system We had to rely on him to call us if he had any problems.)
We received a call and went back to the house on 1/13/12. No real problem was found. Everything had been unplugged. We re-set the router and left him again, with a perfectly working download speed
On 2/7/the customer called and asked us for a quote to move the equipment down to an office in his barn, since he was no longer working in the house. His service was also not working. On this visit, we found the radio had been hit by some kind of electrical malfunction, and its circuits were damaged beyond repair. We replaced the $radio at no cost to him, because of the ongoing service issues. His service was again working fine when the technicians leftHe did not respond to the quote for moving the equipment
After that date, we have had no calls or work orders issued from the customer. His annual payment expired on 11/30/12. He was billed for another annual, but did not pay the bill. After two months, his account was diverted back to a monthly bill. He did not pay any of the monthly bills, and never contacted us.
His account was terminated for non-payment on 2/28/
SCS made a good faith effort to keep this account up and running. We spent well over $2,in radios and man-hours for service calls.
With no communication from the customer, even after he received a new annual invoice, we had no choice but to terminate his account and send it to collections (The outstanding invoices were never paid and were written off as bad debt.) If the service had not been working, any another person would have called and refused to pay the bill for that reason

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Responding to SCS response; it seems we can agree that for 4 months  (11/2011 - 02/2012) SCS was unable to establish service as contracted.
 During this 4 month period my speeds were never set to my contract speed as stated by their employee, [redacted].
In February 2012, they were supposed to replace the radio which they said was struck by lightning.  However, they never showed up at the scheduled appointment.  Again I called [redacted] Stewart about their company's inability to establish internet. He berated me about the situation in a terse and sometimes yelling tone.  He refused to replace the current radio which is "now completely worthless" complaining that my account was costing him money.   He would only offer  to  replace the radio and establish service when the new ones came in and I just would have to wait until they called to schedule the install. As a
consolation, he agreed to start my one year service term once he was able to establish service.
I have never received a call back from SCS to do an install nor have I received any letters or invoices that they claim they sent in their response.
In their response they falsely claim many items; however, regardless of their false claims, it clearly shows that they were not able to establish internet in the
first 4 months and refused to replace the radio until the new ones came in.  They never replaced the radio. I never received service.  
Having been so thoroughly berated by [redacted] the last time we spoke on the phone; this time I decided to send a signature request letter to try and resolve this matter.  They received and signed for the letter.  After a few months, to date, I have not received a response which prompted this Revdex.com Complaint. 
Since I paid for the entire service up front in good faith and as recommended by SCS it is impossible to "refuse to pay the bill" for services not being provided after the fact as SCS states.  However, I am refusing to allow SCS to keep my money for services not rendered.  I had hoped this could be resolved amicably and without additional fraudulent claims by SCS.   This matter is not resolved and I will continue down the path of resolution.

Review: In an attempt to purchase a property with internet, I contacted SCS prior to purchasing the property. They came out and said they could provided unlimited internet to my location. I purchased the property (11/2011). Immediately after closing, I had them come out to establish internet. They had problems establishing a continuous link and at the speed I ordered. The next few months brought the same results while they missed appointments and claimed it must have been just a "miscommunication". It wasn't. Finally, 02/2012, they said they were upgrading their entire system to new radio transmitters and they would contact me when they were ready to do yet another install (#3). I had paid them for a full year of internet and installation back in 11/2011 ($1040.36). They never contacted me to do the new install. In the Fall 2013 they fraudulently sent a claim for $396.42 to collections. I sent them a registered demand letter to refund my full paid amount. I still have not heard anything back from them. To date, they have kept my $1040.36, fraudulently sent my account to collections, and have never contacted me to install service. This is about as dishonest as a business can get. BEWARE!Desired Settlement: I would like them to immediately refund $1040.42 and also refund an additional $396.36 for their fraudulent claim to collections reimbursing me for all of my time, effort and costs associated with attempting to resolve this matter.

Business

Response:

Response to Revdex.com complaint #[redacted]

We installed internet at the customer’s house on 11/22/11. At that time, the customer informed us that there was faulty wiring in the home, and he was working to replace it. We informed him that the radio was the property of SCS, and any damage to it would be his responsibility. He paid for an annual subscription at that time.

We received a call that the service was not working, and went back to the house on 12/16/11. At that time we raised the elevation of the radio, and the service was restored and working well when we left. (During this entire year, the customer was going back and forth between this house and Northern Virginia. When he would leave the house, he would turn everything off, which prevented us from monitoring his radio through our system. We had to rely on him to call us if he had any problems.)

We received a call and went back to the house on 1/13/12. No real problem was found. Everything had been unplugged. We re-set the router and left him again, with a perfectly working 2.2 download speed.

On 2/7/12 the customer called and asked us for a quote to move the equipment down to an office in his barn, since he was no longer working in the house. His service was also not working. On this visit, we found the radio had been hit by some kind of electrical malfunction, and its circuits were damaged beyond repair. We replaced the $380 radio at no cost to him, because of the ongoing service issues. His service was again working fine when the technicians left. He did not respond to the quote for moving the equipment.

After that date, we have had no calls or work orders issued from the customer. His annual payment expired on 11/30/12. He was billed for another annual, but did not pay the bill. After two months, his account was diverted back to a monthly bill. He did not pay any of the monthly bills, and never contacted us.

His account was terminated for non-payment on 2/28/13.

SCS made a good faith effort to keep this account up and running. We spent well over $2,000 in radios and man-hours for service calls.

With no communication from the customer, even after he received a new annual invoice, we had no choice but to terminate his account and send it to collections. (The outstanding invoices were never paid and were written off as bad debt.) If the service had not been working, any another person would have called and refused to pay the bill for that reason.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Responding to SCS response; it seems we can agree that for 4 months (11/2011 - 02/2012) SCS was unable to establish service as contracted.

During this 4 month period my speeds were never set to my contract speed as stated by their employee, [redacted].

In February 2012, they were supposed to replace the radio which they said was struck by lightning. However, they never showed up at the scheduled appointment. Again I called [redacted] Stewart about their company's inability to establish internet. He berated me about the situation in a terse and sometimes yelling tone. He refused to replace the current radio which is "now completely worthless" complaining that my account was costing him money. He would only offer to replace the radio and establish service when the new ones came in and I just would have to wait until they called to schedule the install. As a

consolation, he agreed to start my one year service term once he was able to establish service.

I have never received a call back from SCS to do an install nor have I received any letters or invoices that they claim they sent in their response.

In their response they falsely claim many items; however, regardless of their false claims, it clearly shows that they were not able to establish internet in the

first 4 months and refused to replace the radio until the new ones came in. They never replaced the radio. I never received service.

Having been so thoroughly berated by [redacted] the last time we spoke on the phone; this time I decided to send a signature request letter to try and resolve this matter. They received and signed for the letter. After a few months, to date, I have not received a response which prompted this Revdex.com Complaint.

Since I paid for the entire service up front in good faith and as recommended by SCS it is impossible to "refuse to pay the bill" for services not being provided after the fact as SCS states. However, I am refusing to allow SCS to keep my money for services not rendered. I had hoped this could be resolved amicably and without additional fraudulent claims by SCS. This matter is not resolved and I will continue down the path of resolution.

Review: I brought two computers into this store. I first had brought a [redacted]. The man had told me that the power supply was no good and needed to be scrapped. I decided to keep it instead and brought it up to another computer store ([redacted]),located in Lynchburg VA, the man had ended up fixing my computer. So I assumed that maybe Stewarts Computer Services might have misdiagnosed the problem, or over looked something.The second computer I had brought to Stewarts Computer Services , supposedly was unable to fix. He claimed that the motherboard went and was not fixable. So knowing what had happened to my previous computer I went to [redacted]. And once again was an easy fix. It took him approximately 6 minutes to fix.Desired Settlement: I don't necessarily want a settlement. I just don't want somebody to get scammed by this guy. I feel like he is running his business dishonestly.