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Stewart Custom Homes

1509 Cherry Ln, Colleyville, Texas, United States, 76034-5522

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We had bad experience building our home through Larry Stewart custom homes. They have bad, and inexperienced team. We had several issues thru the construction process, lot of delays in construction, and now it’s been even difficult to make them do punch list. They will find crazy reasons not to do punch list.
They still have our retainer amount and will not return that money back to us.
We are so tired of dealing with them, so now hired a lawyer to resolve and make them finish our punch list.
I have heard many complaints about this company from my other neighbors and friends who used Larry Stewart custom homes.
Please be careful if planning to use them.

Stewart Custom Homes Response time Sep 04, 2018

In reply to the complaint from M, we did begin building her home. As the home progress the clients used several of their own contractors outside our company. We have the contract to do work that she put off and hired our people after closing to escape paying the builder fee. As the home was close to complete, instead of letting our painter come in and finish touch up for his final fee, she decided to hire her own painter and wants us to warranty his work. As we have never used him, we had no way to compel him to complete the work. We did however come in and make man sheet rock patches and used our painter to repaint those patches. She hired a tile person on her own and did not pay for the finished grouting so the tile person would not come back to do touch up either. The homeowner added another pool house and pool and tapped into our electric breaker boxes with the new electrical and now wants us to do electric work that was voided as she had other companies come in and add new lines to our panel, again this was done to avoid paying a builder fee on the completed work. Just 5 months ago the husband ran into his garage wall and ask us to come in and fix that for him. We got the stone and completed the work within 5 days to make is as painless as possible. If there were unresolved issues why would they call us and why would we do the work for them? We are hugely disappointed that this review was given and we have many happy customers and clients some which are this home owners friends and neighbors. Additionally, the retainer money was applied to bills due which we have supplied to homeowner.

Larry Stewart custom homes (LSCH) built our home in 2014.
Since then on 4 different occasions we have had water leak problems and they temporarily fixed the wooden floors.
In June 2018, contacted *** because wooden floor in bedroom opened up. There was a musty smell in the bathroom and adjacent bar room in the house. She sent plumber to check the problem. Plumber said he found a leak in one of the pipes.
*** told me that plumbers insurance will cover for the repair. She did nothing for a few weeks.
Upon contacting her again, she sent people out to remove the cabinets, trim, dry wall etc. Mold was found on walls and I was told that subs removed it. Point to be noted is that, I asked her specifically do we need to wait till the plumbers insurance people view the damage before we start. She said no.
Now she is saying it will take a longer time to get paid via plumbers insurance so to claim it on my homeowners insurance.
She should have said this before she started dismantling.
Now we have a room without flooring, without bathroom fixtures or walls. Part of the living room is open.

Stewart Custom Homes Response time Sep 04, 2018

This home was completed in 2012. The owner had a leak inside his walls and called us to help identify the problem. The problem turned out to be a defective PEX fitting. Even though the warranty on plumbing is only 2 years, wee showed to help in every way possible.

In most cases, the home owner would turn this over to his home insurance company. The insurance company would subjugate the claim to the PEX manufacture, who has a 10 year warranty on their parts. However, despite all personal and business insurance experts informing the owner that PEX would be liable, he still did not want to file the claim on his insurance.

So, in good faith we set out to make all the repairs to the house and purse PEX for reimbursement ourselves. The home owner was not happy about some of the timing, but with 7 sub-contractors involved during a busy market a general contractor only has so much power.

So, after putting lots of time and effort into this repair project and taking on financial risk, when it really has nothing to do with us.... it is disappointing to see a complaint registered. I'm sure most companies would just turn away from something that wasn't under warranty and have zero obligation, but we try to go above and beyond for our clients. I hope the Revdex.com will dismiss this complaint.

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Address: 1509 Cherry Ln, Colleyville, Texas, United States, 76034-5522

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