Stewart Moving & Storage

We used Stewart Moving and Storage in August to move our furniture and household items into storage and then into our home It was the move from Hell Stewart has merged with [redacted] *** [redacted] had been recommended to us We worked thru [redacted] who was professional and good about delivering boxes to us However, almost everything about the actual move was awful Items were lost Multiple items (all which they packed) were damaged and the house was damaged Boxes marked fragile were mangled They carried boxes into the house with the arrows indicating the direction boxes should be carried pointing downward They lost a bicycle and ladder They dropped a slate table on a wood floor, putting a gash into it They marked up walls in numerous areas They broke a door The top of an armoire was smashed in The corner of a dresser was cracked and the finish on the edge was scraped off Three pieces of bedding were dirty and ripped A lamp was broken Artwork was damaged The leg of a chair was chipped We were told we could put a small box in HVAC storage We followed directions on how to handle this, but the box we had marked with HVAC was not put into climate controlled storage Contents were melted When we complained about this, we were told we did not qualify for HVAC storage as we did not pay for it We have moved multiple times over the years and prior to this move never encountered any problem I strongly urge anyone considering Stewart Moving and Storage (now merged with [redacted] ) to look elsewhere

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have many more photos and documents to submit, as only were allowed.A picture is worth words, just look at how the truck was packed? Is this the standard of professional movers? Is this fair to the public? My damage far exceed $770, which I will not cash and will return They stole my TV, blue ray player and [redacted] speakers and will not return any of my calls, I've asked to speak to the owner, no one has responded sinch July 21, 2015.I have many photos of my damages, receipts for expenses incurred to repair items broken by them My washing machine alone is worth $1000, a mirror was $1500, my dressers were $each! They are destroyed I packed nothing except my boxes and wrapped my in TV with a blanket.Regardless of their schedule, I hired them to move my furniture, I was clear about what I had and it was in fact the TRUTH! Their movers moved one box at a time to run the clock I did not have a dining room set, a kitchen set, I did not have sofas I had pieces of furniture and my appliances, mostly boxes MrWright cannot count as the items on my claim is including ALL items they touched, not just furniture I have been nothing but patient with this company and they have been rude, deceitful and completely unresponsive.First I would like to say that I've never spoken with MrWright and his findings in his response are completely fabricatedI tried to call him once, he SCREAMED at me "no one ever told me to contact YOU!"which MsAndres said she had several times I dealt with Michelle Clarke with Stewart Moving from the very first day, she is no longer with the company as I believe they fired her over this I have hired professional movers in the past, and never had an issue, this company is dishonest and reckless, the public should be aware No one ever suggested to come to my home and give me an estimate, which I would have gladly obliged I will not cash the check they sent as my damages far exceed $ I have numerous photos which is submitted to Stewart Moving, they will not respond to any inquiry I've made Secondly, I've been moved by professional movers in the past, never had damage to my items with multi-state move by them This is the first time I've ever had to make a claim I have been more thanpatient and called Stewart Moving times, to date, NO ONE has returned my call except to deliver m television that they stole from my move I have asked to speak to the owner, they will not give him my message Their movers dropped my washing machine off the dolly and my dressers down a flight of stairs which my daughter and I witnessed first hand In a court of law, their own employees would have to testify to these facts Their employees were sickened by the way my items were packed in the truck Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Thank you for forwarding the reply to our complaint from Stewart Moving and StorageWe would like to refute some of the statements in their replyTheir timeline is generally correctOur delay in filling an acceptable claim form was because we did not have the copy of the inventory form, despite the driver’s claim that he left a copyHe did leave a claim form but did not leave a copy of the inventorySo we did not have numbers for some items if the stickers had been lost or removedDespite several requests for a copy of the inventory, we did not receive one until they referenced it in response to that claim on October 24thThe driver who did the inventory was one of the Stewarts employees who we found to be careless and have a negative attitude from the very beginningHe did not like it when we challenged his decisionsWe asked that he discuss any pre-existing damage that was to be noted on the inventory before it was wrapped and loaded on the truckHe did not honor that requestAlso, when we questioned scratches he documented being on the top of a drop-leaf table, he pointed to the grain in the wood as an exampleSome of the other workers were especially careful and respectful; we gave them (and not others) a tip on the day they packed and loaded the truck This was in addition to providing water all day and buying lunch for the crewInteresting that Stewart Moving keeps going back to the discounts provided They were provided because 1) we were [redacted] clients and they have a deal with [redacted] and 2) because we were seniors We did not ask or request these discounts, they were offered by the salesman We did ask that they allow us to pay by credit card without a penalty This was our fifth professional move We always paid these large fees with a credit card and were never penalized for not paying cash Who carries thousands of dollars in cash?? We have had one move that resulted in more damage than this one but NEVER had any trouble with our claim or getting our items repaired And we have never before been called liarsWe are at a loss to explain why the [redacted] adjuster (representing Stewart Moving and Storage) had issues with my wifeI was at home the entire time that he was reviewing items and completing his reportI did not observe any verbally abusive behavior on her partIndeed, we have both been upset and distressed by the very poor service we received during our move and she may well have shared her grievances with the adjuster but we had no problem with the service he provided that dayWe had understood that he would also be making some repairs that day and were disappointed when he came back from making a call to Stewart Moving and Storage and told us they wanted to see his report firstHe did not appear upset or unwilling to returnWe did not blame him; he blamed Stewart Moving for not being able to make repairs that dayWe have also requested a copy of his report but they have been unwilling to share that so far As a matter of fact, we had carefully labeled damage resulting from the move with painters tape to assist the adjuster with his assignment In no way did we mark pre-existing damageThe [redacted] email chain documents our open issues and their refusal to discuss the matter further or consider any additional compensationYou will note that may of items in our claim have been adequately addressedWhile it is certainly true that several of our items had pre-existing damage, there was little or no pre-existing issues that we reported for a claimAs a matter of fact, my wife asked [redacted] if they could be hired to repair two pieces of furniture that had damage unrelated to the move! In no way did we try to pass off preexisting damage to Stewarts Moving We have since retained [redacted] of Henrico to make repairs to our furnitureWhile we did not ask them to do an official assessment of the damage, they have estimated the repairs and found the damage to have happened recentlyOf particular concern are the following items: #109-(Outdoor dining set; table and four chairs) – This item was not protected in any way during shipment and the round table was dropped twice on its top onto the street pavement, resulting in scraping the paint down to the bare cast aluminumThis was an expensive set (replacement cost for the table alone is $1,287)You will note that they allowed only “$as an appearance allowance since this item is still able to be used as intend.” This set used a 3-step painting process and would be difficult to repair (we have yet to find anyone who can do it)We find it absurd to negate such damage just because it is still usableEverything that was damaged is still “usable” (except the filing cabinets) but we would be embarrassed to have guests sit at itWe are asking that Stewarts arrange to have the table repaired or pay for replacement#and #(Business File Cabinets) – Stewarts offered to replace these cabinets as they were not carefully handled and were damaged beyond repairThe only problem was that they estimated these as 22-inch cabinets when they were actually full depth (26.5” cabinets)See [redacted] photoWe are asking for the difference in cost, including sales tax ($99.24) When the Claims Department told us that they could not adjust compensation because this is what was reported by [redacted] ***, we contacted [redacted] *** The adjuster, Scott, admitted this must be a typo error on his part and he would let Stewarts Claim Department know of the error In spite of this, Stewart Moving refused to pay the difference At this point, we are willing to forgive the other damages noted on our [redacted] documentation if the above items are resolved to our satisfactionRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This was a military move, Stewart moving was in fact contractually obligated, and paid, to unpack and remove all the unpacked boxes On June four Stewart moving employees returned to my residency and unpacked 95% of all boxes, however since they arrived via a small pickup truck, at the end of the day they only removed 10% of the boxes and packing material Do not tell me Stewart moving isn't responsible or obligated to remove the material, this is my 12th move over a 30+ year career, I know betterFor four weeks I have been unable to access half of my garage due to the left material left behind, numerous calls made to your customer service have been ignored Do not send anyone to my residence, I'm finished with your company for good and will ensure I relay my experience regarding your company at every opportunity I have Regards, [redacted]

RESPONSE :TO CASE NUMBER [redacted] Stewart Moving & Storage was contacted about these missing items after the move process was completedStewart immediately executed it’s trace protocolThe packing crew and the driver were contacted and they indicated that they had no knowledge nor recollection of the items in questionThe truck, that only contained Mrs [redacted] ’s shipment, was searched which yielded a negative resultThe customer then contacted Stewart Moving & Storage stating that she believed that these items were packed in carton #which she claimed that she did not receiveStewart then advised the customer to file a claim for any damages or lost itemsOnce Mrs [redacted] ’s claim was received by the claims department an immediate investigation ensuedThis investigation included reviewing the items claimed, reviewing all of the relevant documentation, and obtaining statements from the packing and hauling crewsMrs [redacted] claimed $in missing and damaged items and Stewart’s claims department found themselves to be liable for the damaged items and agreed to pay the amount that was claimed for them totaling $ However, the missing items were denied based on the fact that there was not sufficient evidence that Stewart was ever in custody of the missing itemsContrary to Mrs [redacted] ’s statement, there was a paper inventory provided at destination at which time each item’s number was checked off and the bottom of the inventory was signed as being received by the shipperA checkmark through the number along with the customer’s signature at the bottom of the page constitutes as a release of custody and confirmation that the item was receivedAlong with this documentation, the crew that performed the packing of the cartons stated that the customer asked that a number of items be not packed and transported with our companyThey also stated that it was very probable that these two items were among the items that were asked to not be packed and still remain at the origin residenceMrs [redacted] stated that she was unsure if that was the case, and proceeded to contact the new residents in an attempt to locate these itemsStewart Moving & Storage has done it’s due diligence to rectify this situationHowever, we cannot compensate our customer’s on items that they clearly indicated that they have receivedThank you, [redacted] ClaimsStewart Moving and Storage - JaxOext 110F

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have many more photos and documents to submit, as only were allowed A picture is worth words, just look at how the truck was packed? Is this the standard of professional movers? Is this fair to the public? My damage far exceed $770, which I will not cash and will return They stole my TV, blue ray player and [redacted] speakers and will not return any of my calls, I've asked to speak to the owner, no one has responded sinch July 21, 2015.I have many photos of my damages, receipts for expenses incurred to repair items broken by them My washing machine alone is worth $1000, a mirror was $1500, my dressers were $each! They are destroyed I packed nothing except my boxes and wrapped my in TV with a blanket.Regardless of their schedule, I hired them to move my furniture, I was clear about what I had and it was in fact the TRUTH! Their movers moved one box at a time to run the clock I did not have a dining room set, a kitchen set, I did not have sofas I had pieces of furniture and my appliances, mostly boxes MrWright cannot count as the items on my claim is including ALL items they touched, not just furniture I have been nothing but patient with this company and they have been rude, deceitful and completely unresponsive First I would like to say that I've never spoken with MrWright and his findings in his response are completely fabricatedI tried to call him once, he SCREAMED at me "no one ever told me to contact YOU!"which MsAndres said she had several times I dealt with Michelle Clarke with Stewart Moving from the very first day, she is no longer with the company as I believe they fired her over this I have hired professional movers in the past, and never had an issue, this company is dishonest and reckless, the public should be aware No one ever suggested to come to my home and give me an estimate, which I would have gladly obliged I will not cash the check they sent as my damages far exceed $ I have numerous photos which is submitted to Stewart Moving, they will not respond to any inquiry I've made Secondly, I've been moved by professional movers in the past, never had damage to my items with multi-state move by them This is the first time I've ever had to make a claim I have been more thanpatient and called Stewart Moving times, to date, NO ONE has returned my call except to deliver m television that they stole from my move I have asked to speak to the owner, they will not give him my message Their movers dropped my washing machine off the dolly and my dressers down a flight of stairs which my daughter and I witnessed first hand In a court of law, their own employees would have to testify to these facts Their employees were sickened by the way my items were packed in the truck Regards, [redacted] ***

RESPONSE :TO CASE NUMBER [redacted] Stewart Moving & Storage was contacted about these missing items after the move process was completedStewart immediately executed it’s trace protocolThe packing crew and the driver were contacted and they indicated that they had no knowledge nor recollection of the items in questionThe truck, that only contained Mrs [redacted] ’s shipment, was searched which yielded a negative resultThe customer then contacted Stewart Moving & Storage stating that she believed that these items were packed in carton #which she claimed that she did not receiveStewart then advised the customer to file a claim for any damages or lost items Once Mrs [redacted] ’s claim was received by the claims department an immediate investigation ensuedThis investigation included reviewing the items claimed, reviewing all of the relevant documentation, and obtaining statements from the packing and hauling crewsMrs [redacted] claimed $in missing and damaged items and Stewart’s claims department found themselves to be liable for the damaged items and agreed to pay the amount that was claimed for them totaling $ However, the missing items were denied based on the fact that there was not sufficient evidence that Stewart was ever in custody of the missing itemsContrary to Mrs [redacted] ’s statement, there was a paper inventory provided at destination at which time each item’s number was checked off and the bottom of the inventory was signed as being received by the shipperA checkmark through the number along with the customer’s signature at the bottom of the page constitutes as a release of custody and confirmation that the item was receivedAlong with this documentation, the crew that performed the packing of the cartons stated that the customer asked that a number of items be not packed and transported with our companyThey also stated that it was very probable that these two items were among the items that were asked to not be packed and still remain at the origin residenceMrs [redacted] stated that she was unsure if that was the case, and proceeded to contact the new residents in an attempt to locate these items Stewart Moving & Storage has done it’s due diligence to rectify this situationHowever, we cannot compensate our customer’s on items that they clearly indicated that they have received Thank you, [redacted] Claims Stewart Moving and Storage - Jax Oext F

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would not have contacted the Revdex.com if the response that was given was satisfactory One of the items was definitely packed as it was specifically noted on the inventory sheet by the packers that it was in the missing box The box with these items left the house in Richmond and did not make it into the house in Florida I do not know why it did not All I do know is that we entrusted Stewart Moving to take care of our items, and they made a big deal about their guarantee and replacement value when they were selling me their services We certainly would not have picked out these items in this box to claim as missing just to get money as one of them was one-of-a-kind and we would definitely would much rather have the item than the money Why would we do this? Stewart Moving clearly is not going to pay for these items, and we certainly cannot make themThese items were NOT left at the Richmond house (as I said, one of them was listed in the inventory as being packed in box 87), as my son is still living there, and he has confirmed that the box is not there By the way, the items on the inventory sheet were NOT marked off one by one by anyone as they were unloaded from the truck (my husband was there) They were all marked off, I'm sure, but not because they were actually seen by any of Stewart Moving's employees Regards, [redacted]

Ms***; We are very sorry that you feel we had any malicious intent when conducting your parent’s move. I would like to provide a little bit of insight into how the project took place, clear up any misunderstandings, and see if that helps resolve the situation I have attached
your parent's estimate… it was hours total, not as your complaint stated. The project ended up including more boxes (in total) than the estimate originally requested. This happens in moving, sometimes we have more items than we realize. The major change was when the THIRD stop was added and the team had to re-divide the shipment on the truck - especially since the team spent a time loading it already and now had to redo it. My teams are trained specifically to accommodate our customers if at all possible, and they deemed it possible so the accommodation was made. I’m also told that there were some minor slowdowns with the use of the elevator- as nice as they are to have, if it’s not a dedicated elevator- the wait time can add up over the course of the projectWe are very sorry that you aren’t 100% satisfied with your parent’s move No matter the circumstances, we always strive for happy customers and families The additional charges are completely accurate, and with the hour rate ($140) discount we already extended, we truly hope that you are able to see that we did our very best for your family with the services provided

Mrs*** contacted our company on 6/24/to scheduled a local moveOn 6/26/Mrs***’s deposit was received by Stewart and her move was scheduled for 6/30/Mrs*** then told Stewart that she was no longer able perform the move on 6/30/and rescheduled for 7/10/2015. On
6/29/2015, we attempted to sa free in home estimate in order to get an accurate account of all items that were to be shippedUnfortunately, Mrs*** and Stewart’s schedule could not coincide to facilitate the in home estimateTherefore, the move was based off the items that Mrs*** had indicated were to be transported over the phone, which was pieces of furniture and several boxesThe phone conversation with Mrs*** resulted with Stewart’s estimator calculating that her shipment weighed less than 3000lbs and would only require the four hour minimum. Mrs*** contacted Stewart and indicated that her closing had fallen through, and she would need to rescheduleWe agreed to do so on 7/15/with an arrival time of 12pm Mrs*** called at 10:am on 7/15/to reschedule her move once againWe agreed to come out the very next day 7/16/and perform the move starting at 12pmOnce again, on the morning of 7/16/Mrs*** contacted our company and indicated that she wanted to reschedule for Monday 7/21/2015. Due to the high volume of business that we experience in the summer season, rescheduling moves is extremely difficult to accommodate and very costly for our company through loss of potential earningsThe only way dispatch could perform her move on 7/21/was to schedule it after the crew had completed another jobUpon arrival there was a great deal more that was originally communicated with Stewart’s estimatorThe crew arrived at Mrs***’s residence at5:30pm on 7/21/and once they realized that they did not possess enough pads to protect all of her furniture, the office was already closed and there was no way to get the equipment. The crew proceeded to work into the evening, and eventually left her residence at 9:20pmIn the hours and minutes of work they were still unable to complete the loading of all of Mrs***’s itemsThe morning, 7/22/2015, dispatch had to send a crew back out to Mrs***’s residence to complete the job arriving at 9:40amCompletion of the move took an additional hours and minutes with the crew not leaving until 4:00pm that day. Mrs*** was very upset about the additional cost due to the increased time, and did not pay upon deliveryThe contract Mrs*** agreed to was for men and a truck at $per hour plus a $trip charge which would have resulted in a total of $if the move had only taken hoursHowever, because of the additional items the move resulted in hours and minutes which would have cost $plus a $trip charge resulting in a grand total of $In an effort to work with Mrs***, we agreed to accept a payment of $for the move which she did not send us until 7/31/2015. Mrs*** indicated that she intended to file a claim for her damaged furniture and Stewart’s estimator sent her a claim form via e-mail on 8/11/Stewart’s estimator instructed Mrs*** to complete the claims from and send it directly to [email protected] so it could be processed by the claims department. On 8/23/2015, Mrs*** sent Stewart’s claims department a variety of advertisements that displayed like items selling at their retail priceStewart responded to Mrs*** via e-mail stating that she needed to submit a completed claim form in order for her claim to be processedStewart also requested that she send pictures of her damaged furniture, and she sent photos of her items loaded in the back of the truck with no clear indication of damage on 8/24/2015. On 8/26/2015, Mrs*** then e-mailed Stewart’s customer service department and stated that she had submitted the claims form on 8/24/That day Stewart’s claims department sent Mrs*** an e-mail stating that they had not yet received her claim form and resent her a blank formMrs*** then submitted the claims form on 8/26/at 3:57pm, and Stewart responded at 4:37pm and confirmed the receipt of her claim form. On 8/27/at 12:14pm, Stewart’s claims department sent Mrs*** an e-mail stating that they have completed processing her claim and offered her a settlement amount of $Stewart attempted to contact Mrs*** via phone to discuss the settlement, but no response or call back so a settlement check was mailed out that next week. On 9/04/Mrs*** contacted Stewart’s customer service department stating that she did not accept the settlement and that she has attempted to contact Stewart’s claims adjuster, Robert Wright, several times and has gotten no responseMrWright indicated that Mrs*** made no such attempts to get in contact with himImmediately after being notified that Mrs*** had called, MrWright called Mrs***Immediately upon answering the phone Mrs*** was in a very agitated state, and began to shout at MrWright about her claimOnce MrWright was given a chance to speak he inquired about which medium she was attempting to contact him through, Mrs*** could not provide an answer and became increasingly angry and promptly hung up the phoneMrs*** then contacted Stewart’s customer service department again and stated that MrWright was yelling at her and she did not want to talk to him again and she was going to file a lawsuit against Stewart Moving & Storage. Mrs***’s claim was adjusted based off her selection of the standard valuation which limits Stewart’s liability to $per lbMrs*** submitted a claim that included items and seeking $25,967.00. Eight of the items claimed were packed by Mrs***, which the valuation does not cover because we could not possibly know Mrs*** properly protected these items in the cartonNor can we guarantee the integrity of the carton that her items were packed in since they were not our cartons (Outlined in section 1B of the contract)The remaining pieces of furniture claimed were adjusted based on weight values derived from the American Moving And Storage Association’s Joint Military/Industry Table of Weights and Depreciation Guide, which is the standard for the industry. Each individual item was attached a weight value based off this table and adjusted downward to reflect the per lbliability maximum that the contract reflectsThe total of these weight values was 1200lbs and at the $per lbmaximum liability we would only be liable for $However, we empathized with Mrs***’s position and instead offered her an increased settlement of $which constitutes as a full refund. On a local move that has standard valuation, the released value is the amount that the customer has paid for the move“the released value shall be the maximum amount to be recovered, whether or not such loss or damage occurs from negligence” (Section 2a). Mrs***’s TV was accidently left on the truck after delivery and is still in our possessionStewart’s customer service representative that had originally been notified about the TV is no longer with the companyIt was only recently that we discovered the TV was still in our possession, still in the carton and untouchedWe have been calling Mrs*** several times each day in an attempt to deliver this TV back to her leaving several voicemails, as well as e-mailing her with no response. Mrs*** has been very difficult to deal with throughout this entire processWe understand that we performed her move far under the quality standards that our other customer’s enjoyWe have done our due diligence to rectify that by offering her a settlement that exceeds our liability limits, offering her a settlement within hours of receiving the claim, and attempting to deliver her TV back out to herHer complaints against her post move interaction with our company are completely fallaciousThis is made very apparent in her initial complaint where she claimed to only have moved pieces of furniture, yet she turned in a claim that has items listed. Thank you, *** ***ClaimsStewart Moving and Storage - Jax

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
If Stewart Moving and Storage would check their records they would see that I called their office on April 20, and spoke with Nick in Operations I gave him my credit card number and asked that he run the charges through accordingly in an effort to resolve this conflict I then notified MrWright of this by email that same day
It is true that the furniture repair people have been out and started making repairs to my items Contrary to their statement previously, the handles on my refrigerator were installed on Monday, April 25th Apparently, MrW*** doesn't know exactly what is happening when, for he has now stated that they aren't installed
Whoever responded to the previous inquiry also falsely stated that a third party had examined my grandfather clock to determine that the damage is a not a result of transit The person in question told me twice he had not ever examined the clock and was recommending that an expert do it it's just their way of coming up with an excuse to not pay my claim
As for the floors, again this company's truthfulness is in question, because I did originally state there were some "dents" in my kitchen floor near the refrigerator, but when the driver moved my fridge he caused new scratches to the floor I had called the driver back into the house after I had signed the form for "no damage" and pointed out the new scratches The driver then proceeded to lie to me about having used a pad, and what direction he had exited the kitchenHe forgot that I had been standing right there when he took the fridge out, and I saw what direction he had gone, and it followed the direction of the new scratchesHe took pictures of the damage, so I assumed he would amend the paperwork accordingly This whole argument on Stewart's part makes no sense, if I'm lying about everything why would I take responsibility for the "dents", that were already thereWhy wouldn't I just blame them for all of the damage? Also I had just had the floors in my whole downstairs refinished at great expense and inconvenience Why would I want to go through that again, if they hadn't cause new damageAfter this experience with Stewart Moving and Storage, all I can say is don't bother paying them for insuring your items because they won't pay your claims Save the money!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe men arrived at 10:AMThere was a dedicated service elevator at the assisted living facility they were leaving but it still took until 6pm to arrive at the new facility 1-miles up the roadI just feel the estimate was underestimatedIt took another hrs to unload the first batch for a total of hours I expected to pay for the other drops-that wasn't in questionI think the estimate was nowhere near accurateAnother man was probably needed to accomplish the move within this time frameIt was kind to discount the bill by $but I expected a larger discount in light of the cost of the move
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again the lies continueThere has been no communication made to myself of my wife from anyone at Stewart until I filed the Revdex.com complaintAs of today there has still been no communication from the Baltimore officeI was given the phone number for Martin Z***I called the number but there is no name attached to the voicemail so there was no need in leaving a messageThe movers had my wife and my cellphone numbers but did not call either oneI checked again last night to verifyMy only hope is that my household goods make it to Mississippi in one piece at this point due to the lack of followup and communications
Until I see my mailbox is repaired like was promised all this company's so called "promises" are empty words and liesNot to mention responding to this is taking more of my valuable time that needs to be focused on moving but can't due to incompetenceWe are now up to nine hours at $($900.00)
Regards,
*** ***

s*** has disputed her charges through her credit card company, although we have responded, we are not required to proceed with any type of claim settlementIn an effort to resolve this matter and not prolong this process, we have told the repair company to proceed with her repairsHowever, we will not be issuing payment until the dispute is resolved. The repair company has been to her home on 4/25/and is currently in the process of completing her repairsFrom their most recent update to us: they completed several of the repairs as well as took a couple pieces of furniture back to their shop to repairThey may not have attached the handles yet but it is on their list- we do not control their schedule
Our hands are tied about the floors- the paperwork binds us as No Damage Done, which she signed off on and additionally signed documents along with e-mails acknowledging that a pre-existing scratches were present due to moving a furniture for painting is what led us to our denial of her flooring claim.
Please note that Federal law and the applicable tariffs that govern interstate movers, state that, a claim cannot be used to offset the transportation charges due for services rendered and yet, in spite of our effort to resolve, a stop payment has been issued by Mrs ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company is trying to get away with no paying for what they brokeThey over charge and they cut and paste their responses from their book of complaintsThe email I got here as "response" is exactly what I got from them when I contacting them regarding a claimThe "association" they suggest is their association, for movers, not consumersThere is NO information regarding how or where to file a claimThis is not the first time I have issues with moversAll of them are the sameI will talk to my realtor to ask her to stop recommending this companyI will review my experience everywhere to make sure people stay away from them
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The company response is just full of lies The Furniture Medic came out and did an inspection in early April Absolutely nothing has been doneEverything is not addressed, repaired and all settled at allThe handles are still not attached to my refrigerator, nothing has been fixed at all Who may I ask is this third party that inspected the clock Because the Furniture Medic didn't touch the clock at all He might have taken a picture of it, and even spoke of knowing someone who specializes in clocks and could come out to fix itIn fact he said he leaves these sort of items to the expertsSo, who was this third party????
As for the damage to the floors in my former home, I did sign that form prior to noticing that there had indeed been damage to the floor I ran out to the truck to get the driver to come back in to look at the damage, he took pictures, and lied to me about using a pad prior to moving the fridge I assumed since he was taking pictures he would amend his paperwork and update it to note the damage Obviously he did not
I'm including with my response a statement from my realtor and a representative from MrS*** backing up my allegations that the damage was not there before the move of the fridge Along with that I'm sending pictures of all of the items that are clearly not fixed and are all settled
Please be advised that I listed the home at *** *** *** inMidlothian, VA in January of At that time I was in the house onmany occasions, for the initial listing meeting, several Open Houses,professional photography and to prepare the home for showings onoccasions when the client could not be presentThe scratches that arecurrently visible in the Kitchen in front of the island and where therefrigerator used to be were not there on any of the occasions in
which I was in the home prior to Mrand Mrs***'s move out ofthe houseIt is apparent to me that the scratches were caused by therefrigerator being moved. Please contact me with any questionsregarding this information.I have attached before and after photos that I have.Thank you

In the interest of goodwill, and making every customer happy - I have scheduled for the debris removal for THIS THURSDAY 8/4/ We will be making a hour, round trip (unpaid) to come back and get these boxes FYI- It is not contracted that we remove your boxes- a service we do provide
is to remove any empty boxes that are unpacked while we are still onsite and we are not contractually obligated to come back for them- they are your property

The response is below and attached.We received a complaint from *** *** *** ***, onMarch 4, in which a collection of DVDs, valued at over $were lostduring her military move from *** *** *** ** *** ***
We sincerely apologize to Ms*** for the inconsiderateattitude that she felt in dealing with our company and its staff over locatingher missing DVD collection. The Directorof Loss Control did complete a trace for the missing items with no luck. He contacted each of the customers whoseshipments were delivered before and after Ms*** to see if the blue tote,containing the DVD collection, was accidently delivered. Those customers did not have the tote. He contacted the destination warehouse,*** *** *** *** ** *** ***, where her shipment was stored to seeif the tote was mistakenly left behind when her shipment was delivered to herresidence. The warehouse did not havethe blue tote. We came to the conclusionthat Ms***’s collections of DVDs were lost in transit. Following the procedures set forth for amilitary move, we advised her to file a claim through the military claimsprocess. While we were not able to locate the DVDs, we will work withthe carrier to make sure that Ms*** is reimbursed for the lostDVDs. We realize the sentimental valueof the DVD collection. We do want tolocate her items and will continue to trace for them. If we do locate the DVDs, we will hold themfor her to piper her request. Weare very sorry for the loss and inconvenience this has caused Ms***

We received a complaint from *** ***, on August 18, in which a Stewart Moving and Storage interstate moving van blocked the fire hydrant and *** *** driveway. We sincerely apologize on behalf of the Company and the movers for the inconvenience caused to *** ***. The
driver should have never encroached on *** *** property without properly asking permission prior to parking the moving van and should have never parked in front of a fire hydrant. The driver should have immediately apologized to *** *** and moved the truck away from his driveway and the fire hydrant
Stewart Moving and Storage has a Standards of Conduct and Customer Relations section within our Employee Policy Manual. All employees, at the time of hiring, sign a statement that they have read and understand the “Employee Policy Manual”. The supervisor and owner met with the driver and crew involved in this incident. They reviewed the policy and disciplined the employeesThe success of the company depends upon the quality of the relationships between the company employees, their customers and the general publicWe do appreciate *** *** bringing this matter to our attention so that it will not happen in the future