Stewart Opticians

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

07/25/2014I apologize for the delay in responding to your letter as I was out of the office earlier this week. I’m sorry that you are still having troubles with your contact lenses. After making them in the original Rx, that works fine for your safety glasses, & then remaking them, per...

your request, to the exact Rx of your current contact lenses. Normally on custom made products it is not our policy to issue refunds, however it seems that you & I have not been able to out a solution that works for you.Please return the last set of contact lenses & I will have a product refund issued to you.Sincerely,James S[redacted]