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Stewart Plumbing, Heating, Cooling and Drain Cleaning, LLC

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Reviews Stewart Plumbing, Heating, Cooling and Drain Cleaning, LLC

Stewart Plumbing, Heating, Cooling and Drain Cleaning, LLC Reviews (1)

On May 21, 2015, My Company, Stewart’s Plumbing & Heating responded to a service call for a main drain cleaning.  Upon arrival to the job site, the technician’s checked out the main drain and discovered it was just the toilet backing up.  They were able to determine this due to...

insufficient plumbing throughout the home.  For example, when the technician ran water through the tub drain to check for a clog, the technician was informed by the homeowner that the water ran straight to the crawl space, due to the tub not being properly hooked to the main sewer line. The toilet that was in need of repair was not bolted to the floor and had very little water running through it due to mass amounts of build up on the toilet jets.  Our technician augured the toilet and cleaned the jets to the best of his ability.  After flushing the toilet a few times to ensure a fluent flush, our technician stated that the toilet was indeed unclogged when he left the job site.  After the job was finished, the customer was charged $125.00, which they paid via credit card.  When the credit card was run, it declined.  An invoice was sent out the same day regarding the decline of the credit card and the need to pay the $125.00 with a different form of payment.  The next day, this same customer called back and asked if we, Stewart’s Plumbing & Heating, guaranteed our work.  The customer was informed that we do guarantee our work but the credit card had declined from the job done the day before and there would need to be a payment made before we came back for anymore service.  If there were not payment from the original job then there would be another service charge made to their account.  The secretary asked to verify the credit card information that she had for the customer.  The customer repeated their information back and it matched the information on file.  So, the credit card was run again and it still declined.  If there was a digit off, the customer did not inform the secretary of that.  The customer only stated that they would call their credit card company to see why the card was declining.  There has not been any more contact made between my company and the customer since this date.  In regards to the customer, if they would have paid the $125.00 charge then we would have came back to guarantee our job, rather than the customer going out and buying their own materials.  To this date, there has not been a charge to the customer’s credit card nor has there been a payment made to this customers account. In regards to my company, the service call was completed and the toilet was in working order when the technician left the job site.  A fee of $125.00 is sufficient to cover the cost of labor and material for this job.  However, since the customer is not satisfied with this request then they can disregard their invoice for $125.00.  The total balance of this account is now $0.00.  If there are any questions or concerns I can be reached at ###-###-####.   Sincerely, Chris S[redacted]

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Address: 3115 Broadvue Cir, Zanesville, Ohio, United States, 43701-8564

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