Stewart Title of Minnesota

Initial Business Response / [redacted] (1000, 8, 2015/09/30) */ I am sorry for the delay in respondingYour letter was addressed to an employee that is now located in another office and as such, there was a slight delay in my receiving itMs [redacted] was never a customer of Stewart Title of Minnesota; but rather a completely different division for which I cannot speakI will need to forward the complaint to someone who can appropriately and thoroughly address Ms [redacted] 's concernsNot 100% sure who that is at this time, but I will make sure it gets attention I do understand the confusionStewart Title of Minnesota has been a part of this community for years and when you Google 'Stewart in Minnesota', our contact information is going to appearPlease feel free to contact me if you don't hear something from them in the next week or so Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per doc's I am attaching, everything has been done as per Stewart Title Co from Minnesota's requestUp to now, months after paying them (cash transaction) no one sent me the hard copy for the deed neither the title policy Final Business Response / [redacted] (4000, 12, 2015/10/02) */ It is our understanding the customer is stating they have not received their Owner's Policy related to their recent transaction and they would like Stewart Title to send this document to themThe Owner's Policy has been forwarded to the customer via overnight mail on October 2, We hope receipt of this document will address the customer's concernsIf there are any additional questions or concerns, the customer may contact Shanta' [redacted] , Operations Manager, at [redacted] Final Consumer Response / [redacted] (2000, 14, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) After many emails and calls to this company and after mosof the closing date, I finally received the Owner's Policy on 10/05/Thanks to Revdex.com for helping on this!

Initial Business Response /* (1000, 8, 2015/09/30) */
I am sorry for the delay in responding. Your letter was addressed to an employee that is now located in another office and as such, there was a slight delay in my receiving it. Ms. [redacted] was never a customer of Stewart Title of Minnesota;...

but rather a completely different division for which I cannot speak. I will need to forward the complaint to someone who can appropriately and thoroughly address Ms. [redacted]'s concerns. Not 100% sure who that is at this time, but I will make sure it gets attention.
I do understand the confusion. Stewart Title of Minnesota has been a part of this community for 35 years and when you Google 'Stewart in Minnesota', our contact information is going to appear. Please feel free to contact me if you don't hear something from them in the next week or so.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per doc's I am attaching, everything has been done as per Stewart Title Co from Minnesota's request. Up to now, 6 months after paying them (cash transaction) no one sent me the hard copy for the deed neither the title policy.
Final Business Response /* (4000, 12, 2015/10/02) */
It is our understanding the customer is stating they have not received their Owner's Policy related to their recent transaction and they would like Stewart Title to send this document to them. The Owner's Policy has been forwarded to the customer via overnight mail on October 2, 2015. We hope receipt of this document will address the customer's concerns. If there are any additional questions or concerns, the customer may contact Shanta' [redacted], Operations Manager, at [redacted].
Final Consumer Response /* (2000, 14, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After many emails and calls to this company and after 6 mos. of the closing date, I finally received the Owner's Policy on 10/05/15. Thanks to Revdex.com for helping on this!