Just a quick note to let you guys know that Pearson Honda went above and beyond to resolve my complaints. Sorry I didn’t respond to the last update, I didn’t know I was expected to. Thank you for what you do. *** ***
Hi Melissa, RE: Complaint # Per our conversation I had called
Scott *** @amarr garage doors @ Scott indicated replacing the garage doors may yield the same results (defective garage doors) Amarr does not manufacture the garage doors so they cannot control the quality He provided my wife and I two options Replace the garage doors Compensate us financially by reimbursing us at their cost We discussed in detail that our first option was to replace the garage doors However, to reduce additional efforts and expenses from their team, we would be willing to take the financial compensation as eventually we will need to replace these garage doors The dollar amount was agreed upon Scott indicated he needed some time to get approval for the amount He provided dates to when he would get back to me Its been two weeks and he has not returned several of my calls or emails A simple update call or email would suffice But nothing I would just like to get this resolved as quickly as possible as this is a complete waste of time of chasing this down on a regular basis for the past months Can you please help Thank you in advance Melissa Best regards, Jonathan
The General Manager of our Seattle Door Center will be contacting Mr. [redacted] by phone, within the next few days, to offer replacement doors to Mr. [redacted] We apologize for the delay in resolution.
Response to complaint # [redacted]To Whom it may concern,Mr [redacted] purchased a 2018 Honda [redacted] EX 1.5L turbo from P[redacted] Honda on February 28, 2018. Purchase price for this vehicle was $[redacted] which does not include required taxes and fees. The above mentioned vehicle is equipped with...
a CVT transmission. The transmission on this vehicle was operating properly. Mr [redacted] decided that he was not comfortable with this vehicle, which was operating properly.Mr [redacted] requested for P[redacted] Honda to unwind the deal four days after he took delivery because of him not liking the transmission. P[redacted] Honda informed Mr. [redacted] in the State of Virginia there is no cooling off period. Mr. [redacted], as stated in hiscomplaint, wanted to look at a higher trim level [redacted].Mr [redacted] opted to trade up to a 2018 Honda [redacted] EX-L 2.0L turbo which is equipped with a 10 speed automatic transmission. Mr [redacted] agreed to the figures which after I helped him with more pricing and lowering his interest rate by 3 percentage points.Mr. [redacted]'s statement of losing $[redacted].00 on the trade is false. Mr. [redacted] paid $ [redacted].00 on the first transaction. Mr. [redacted] was given $[redacted].00 on trade for the second transaction, which is a difference of $[redacted].00.P[redacted] Honda does not owe Mr. [redacted] any compensation. Mr. [redacted] entered into two separate contractual agreements with P[redacted] Honda. Mr. [redacted] had the option of not trading on the second deal. He could have kept the first vehicle that was operating properly [redacted]ing to factory standards.Keith H[redacted]General ManagerPearson Honda
To whom it concern,In reference to the customers complaint, Pearson Honda has been in contact and remains in contact with the customer to arrive at a resolution that is suitable to the customer in the complaint. We have been in touch the warranty company as well as local experts on the...
issues of the complaint. with this work completed we at Pearson Honda have agreed with the customer to replace the Timing Phaser, to fix the exhaust leak and the drive shaft slack as well as calibration of the speed for the tire size issues. We will cancel the Extended Warranty as the customer has requested. The work is scheduled to be completed by August 31st. as long as all parts are delivered as planed. Keith H[redacted]General Manager
Corrections need to be made as there are many false statements in Mr. H[redacted]'s response. "The transmission on this vehicle was operating properly. Mr [redacted] decided that he was not comfortable with this vehicle, which was operating properly" --- This is completely false. If the transmission was operating properly I wouldn't have gone back to the dealer requesting to unwind the deal. In addition to the transmission not operating properly the prop-rod for the hood was bent on delivery of the vehicle that took two visits back to the dealership to rectify. "He could have kept the first vehicle that was operating properly [redacted]ing to factory standard" --- Again, another false statement. Ms. Donna W[redacted], Mr. [redacted]'s secretary admitted over the phone that she also knew of the CVT transmission problems in these [redacted]s. "Mr. [redacted] had the option of not trading on the second deal" --- So I was supposed to then buy an additional car and not try and get rid of the car with the juddering transmission I bought the first time? So I would have had two car payments? "Mr. [redacted] requested for Pearson Honda to unwind the deal four days after he took delivery because of him not liking the transmission"--- It wasn't a matter of not liking the transmission it was a matter of the transmission juddering and shaking under braking and acceleration. "Mr. [redacted]'s statement of losing $[redacted].00 on the trade is false. Mr. [redacted] paid $ [redacted].00 on the first transaction. Mr. [redacted] was given $[redacted].00 on trade for the second transaction, which is a difference of $ [redacted].00." --- Again, false. I was given $[redacted] in trade-in value on a $[redacted] pay off which is a $[redacted].00 difference plus I have to pay another $[redacted].00 processing fee hence the $[redacted] difference. Also being handed off by one finance manager because he was mad that I might ding P[redacted] Honda on their survey and then being lied to about my credit by another finance manager is horrible customer service. So it cost me $[redacted].00 to drive a car with a juddering transmission for 4 DAYS. How is this fair? The Attorney General of Virginia is my next course of action if the Revdex.com can’t help me resolve this issue. No, Mr. H[redacted]’s response is not acceptable.
I am rejecting this response because: First off they never finished it so I told the lady that called a year after the start that I can not pay for something that they never finished. When the production manager came out to finish it in the beginning because the installer did it bad. he said he had to find a way to do it. It was starting to peel then. He fixed a bubble in it. But not the joints also never finished in front of one of the bedroom doors. He never returned... That is why they never returned a life time warranty when they used the wrong vinyl. It has a felt back. I was told since, that you don't put felt backing on cement. I told them when they called to just return my money and someone else can complete the job. I had carpet put in to fix in front of one door but the other door and another joint and in front of stairs is still bad. I do not want them in my house just return my money and I will get someone that knows what there doing redo it.
Pearson Honda mechanical technicians physically inspected Mrs. [redacted] complaint on April 18, 2017 and found no leak. Mrs [redacted] called Pearson Honda's service manager Johnnie W[redacted] to express her concerns over a leak not being detected. Mr W[redacted] at that time ordered all parts for the...
total windshield washer system. Two reasons for the tank not being replaced on the 19th- 1. Parts had to be ordered. 2. No leak was detected so no reason to have customer pay for a part that is not needed.Mrs. [redacted] returned this past Friday afternoon June 9, 2017 at which time Pearson Honda inspected the the vehicle for washer fluid bottle leak. During this visit the service manager, Johnnie W[redacted] instructed the technician to raise Mrs. [redacted]'s CRV up in the air on a lift to make sure we had the best possible view of the washer bottle. The inner fender liner was also removed to prevent any obstructed view. Mr. W[redacted] was with our technician during this inspection. No leak on the system.Addressing Ms. [redacted] concern of 1 1/2 hour wasted. Please understand it takes time to explore all possibilities of the consumers complaint.Pearson Honda is always concerned for our customers and their budget. We see no need to take a customers money for repairs that are not needed.Keith H[redacted]General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I still feel that the whole door needs to be replaced and not just 2 sections . But that is the way they want to resolve the problem by exchanging only 2 sections and then see if other sections need to be replaced . So. I am not satisfied until the whole garage door is replaced with ALL its sections because they are all defective and it took a long time for them to make a decision to honor the warranty I want to wait and see the final door installed . Everything as far as decisions or calling me back takes forever . Very poor customer service And the only calls I got from them was on June 24 and July 10 . Never got a call on July 8 or a voice mail . I am the one who called several times [redacted]
Regards,
[redacted]
Abbey Carpet of Moundsview is diligently working with Mannington Mill Corporation to resolve this issue. We have documentedonline with the mill all required documents sent to Mannington. We have contacted the Mill for a timely resolution in this matter.We have also been in contact with...
the customer and will do so until this is resolved. Claim number with mill as of 8/17/16 is [redacted] Any further concerns or questions please contact Robyn [redacted] at ###-###-#### or ###-###-####Thank You
We contracted to install sheet vinyl in the customer’s home in the basement and kitchen. Contract amount was for $2,865 and down payment of $1,400 was collected. We installed vinyl in all areas stated on the contract. There were some issues at the time of the original install date between the...
customer and the installer so we switched the installer out at his request. Second installer was our production manager. Production manager went out and finished the install. The customer again was difficult to work with. Customer complained that the job was not complete and would not pay and refused to reschedule to have someone take a look. After 1 year our accounting department attempted to collect the unresolved debt at which time the customer again claims that the work was never completed and refused to pay the balance. We refuse to cover our lifetime installation guarantee for the unpaid contract. The company has written the debt off as uncollectible over 12 months ago and will no longer do any work for the customer. Thank you, Kathy [redacted]
On June 22, 2015, Lowe’s faxed a work order for a service call to the Service Center at Entrematic that handles Amarr Garage Doors. The work order stated that two of the sections on one of Mr. [redacted]’s Amarr garage doors were not aligning properly. A Service Center representative spoke to Lowe’s...
representatives and discussed the service call request on June 24, 2015. The same day, the Service Center reached out to Mr. [redacted] and requested pictures, in order to diagnose the problem. Mr. [redacted] agreed to provide these pictures. The Service Center then contacted the contracted installer who installed this door to request that they return to the job site and inspect the door. On June 30, 2015, the Service Center received documentation from the contracted installer stating that the sections were not sitting flush.On July 8, 2015, after all the necessary pictures were obtained, the Service Center called the customer and left a voicemail to advise that the issue was most likely caused due to an abnormality in the formation of the top of the section, and that Entrematic would order replacement parts and request expedited delivery and installation of these parts. Once the sections requiring replacement had been confirmed, the Service Center ordered the sections and requested expedited shipment and installation. The Service Center will continue to update Lowe’s and the customer as to the expected arrival date of the materials and available installation appointments.The last contact the Service Center had with Mr. [redacted] was today, July 10, 2015. The resolution specialist explained the cause of the problem. Mr. [redacted] advised the door is still functional, but voiced concerns about the glazed section. The resolution specialist advised Mr. [redacted] that if the problem persists after the two intermediate sections are replaced, we will replace the glazed section as well. Mr. [redacted] is fine with this plan. We are attempting to expedite the sections to speed the resolution to this issue, and the resolution specialist (Andrew P[redacted]) provided Mr. [redacted] his direct contact information in case he has questions or concerns in the meantime.Thank you,[redacted]Director, Service Center
Scott [redacted] has contacted Mr. [redacted] and resolved the matter. We will issue a refund for the doors upon receipt of the signed, notarized original of a release agreement which Mr. [redacted] will provide to Mr. [redacted]
Just a quick note to let you guys know that Pearson Honda went above and beyond to resolve my complaints. Sorry I didn’t respond to the last update, I didn’t know I was expected to. Thank you for what you do. *** ***
We stand by our original response. Kathy ***
Hi Melissa, RE: Complaint # Per our conversation I had called
Scott *** @amarr garage doors @ Scott indicated replacing the garage doors may yield the same results (defective garage doors) Amarr does not manufacture the garage doors so they cannot control the quality He provided my wife and I two options Replace the garage doors Compensate us financially by reimbursing us at their cost We discussed in detail that our first option was to replace the garage doors However, to reduce additional efforts and expenses from their team, we would be willing to take the financial compensation as eventually we will need to replace these garage doors The dollar amount was agreed upon Scott indicated he needed some time to get approval for the amount He provided dates to when he would get back to me Its been two weeks and he has not returned several of my calls or emails A simple update call or email would suffice But nothing I would just like to get this resolved as quickly as possible as this is a complete waste of time of chasing this down on a regular basis for the past months Can you please help Thank you in advance Melissa Best regards, Jonathan
The General Manager of our Seattle Door Center will be contacting Mr. [redacted] by phone, within the next few days, to offer replacement doors to Mr. [redacted] We apologize for the delay in resolution.
Response to complaint # [redacted]To Whom it may concern,Mr [redacted] purchased a 2018 Honda [redacted] EX 1.5L turbo from P[redacted] Honda on February 28, 2018. Purchase price for this vehicle was $[redacted] which does not include required taxes and fees. The above mentioned vehicle is equipped with...
a CVT transmission. The transmission on this vehicle was operating properly. Mr [redacted] decided that he was not comfortable with this vehicle, which was operating properly.Mr [redacted] requested for P[redacted] Honda to unwind the deal four days after he took delivery because of him not liking the transmission. P[redacted] Honda informed Mr. [redacted] in the State of Virginia there is no cooling off period. Mr. [redacted], as stated in hiscomplaint, wanted to look at a higher trim level [redacted].Mr [redacted] opted to trade up to a 2018 Honda [redacted] EX-L 2.0L turbo which is equipped with a 10 speed automatic transmission. Mr [redacted] agreed to the figures which after I helped him with more pricing and lowering his interest rate by 3 percentage points.Mr. [redacted]'s statement of losing $[redacted].00 on the trade is false. Mr. [redacted] paid $ [redacted].00 on the first transaction. Mr. [redacted] was given $[redacted].00 on trade for the second transaction, which is a difference of $[redacted].00.P[redacted] Honda does not owe Mr. [redacted] any compensation. Mr. [redacted] entered into two separate contractual agreements with P[redacted] Honda. Mr. [redacted] had the option of not trading on the second deal. He could have kept the first vehicle that was operating properly [redacted]ing to factory standards.Keith H[redacted]General ManagerPearson Honda
To whom it concern,In reference to the customers complaint, Pearson Honda has been in contact and remains in contact with the customer to arrive at a resolution that is suitable to the customer in the complaint. We have been in touch the warranty company as well as local experts on the...
issues of the complaint. with this work completed we at Pearson Honda have agreed with the customer to replace the Timing Phaser, to fix the exhaust leak and the drive shaft slack as well as calibration of the speed for the tire size issues. We will cancel the Extended Warranty as the customer has requested. The work is scheduled to be completed by August 31st. as long as all parts are delivered as planed. Keith H[redacted]General Manager
Corrections need to be made as there are many false statements in Mr. H[redacted]'s response. "The transmission on this vehicle was operating properly. Mr [redacted] decided that he was not comfortable with this vehicle, which was operating properly" --- This is completely false. If the transmission was operating properly I wouldn't have gone back to the dealer requesting to unwind the deal. In addition to the transmission not operating properly the prop-rod for the hood was bent on delivery of the vehicle that took two visits back to the dealership to rectify. "He could have kept the first vehicle that was operating properly [redacted]ing to factory standard" --- Again, another false statement. Ms. Donna W[redacted], Mr. [redacted]'s secretary admitted over the phone that she also knew of the CVT transmission problems in these [redacted]s. "Mr. [redacted] had the option of not trading on the second deal" --- So I was supposed to then buy an additional car and not try and get rid of the car with the juddering transmission I bought the first time? So I would have had two car payments? "Mr. [redacted] requested for Pearson Honda to unwind the deal four days after he took delivery because of him not liking the transmission"--- It wasn't a matter of not liking the transmission it was a matter of the transmission juddering and shaking under braking and acceleration. "Mr. [redacted]'s statement of losing $[redacted].00 on the trade is false. Mr. [redacted] paid $ [redacted].00 on the first transaction. Mr. [redacted] was given $[redacted].00 on trade for the second transaction, which is a difference of $ [redacted].00." --- Again, false. I was given $[redacted] in trade-in value on a $[redacted] pay off which is a $[redacted].00 difference plus I have to pay another $[redacted].00 processing fee hence the $[redacted] difference. Also being handed off by one finance manager because he was mad that I might ding P[redacted] Honda on their survey and then being lied to about my credit by another finance manager is horrible customer service. So it cost me $[redacted].00 to drive a car with a juddering transmission for 4 DAYS. How is this fair? The Attorney General of Virginia is my next course of action if the Revdex.com can’t help me resolve this issue. No, Mr. H[redacted]’s response is not acceptable.
I am rejecting this response because: First off they never finished it so I told the lady that called a year after the start that I can not pay for something that they never finished. When the production manager came out to finish it in the beginning because the installer did it bad. he said he had to find a way to do it. It was starting to peel then. He fixed a bubble in it. But not the joints also never finished in front of one of the bedroom doors. He never returned... That is why they never returned a life time warranty when they used the wrong vinyl. It has a felt back. I was told since, that you don't put felt backing on cement. I told them when they called to just return my money and someone else can complete the job. I had carpet put in to fix in front of one door but the other door and another joint and in front of stairs is still bad. I do not want them in my house just return my money and I will get someone that knows what there doing redo it.
Pearson Honda mechanical technicians physically inspected Mrs. [redacted] complaint on April 18, 2017 and found no leak. Mrs [redacted] called Pearson Honda's service manager Johnnie W[redacted] to express her concerns over a leak not being detected. Mr W[redacted] at that time ordered all parts for the...
total windshield washer system. Two reasons for the tank not being replaced on the 19th- 1. Parts had to be ordered. 2. No leak was detected so no reason to have customer pay for a part that is not needed.Mrs. [redacted] returned this past Friday afternoon June 9, 2017 at which time Pearson Honda inspected the the vehicle for washer fluid bottle leak. During this visit the service manager, Johnnie W[redacted] instructed the technician to raise Mrs. [redacted]'s CRV up in the air on a lift to make sure we had the best possible view of the washer bottle. The inner fender liner was also removed to prevent any obstructed view. Mr. W[redacted] was with our technician during this inspection. No leak on the system.Addressing Ms. [redacted] concern of 1 1/2 hour wasted. Please understand it takes time to explore all possibilities of the consumers complaint.Pearson Honda is always concerned for our customers and their budget. We see no need to take a customers money for repairs that are not needed.Keith H[redacted]General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I still feel that the whole door needs to be replaced and not just 2 sections . But that is the way they want to resolve the problem by exchanging only 2 sections and then see if other sections need to be replaced . So. I am not satisfied until the whole garage door is replaced with ALL its sections because they are all defective and it took a long time for them to make a decision to honor the warranty I want to wait and see the final door installed . Everything as far as decisions or calling me back takes forever . Very poor customer service And the only calls I got from them was on June 24 and July 10 . Never got a call on July 8 or a voice mail . I am the one who called several times [redacted]
Regards,
[redacted]
Abbey Carpet of Moundsview is diligently working with Mannington Mill Corporation to resolve this issue. We have documentedonline with the mill all required documents sent to Mannington. We have contacted the Mill for a timely resolution in this matter.We have also been in contact with...
the customer and will do so until this is resolved. Claim number with mill as of 8/17/16 is [redacted] Any further concerns or questions please contact Robyn [redacted] at ###-###-#### or ###-###-####Thank You
We contracted to install sheet vinyl in the customer’s home in the basement and kitchen. Contract amount was for $2,865 and down payment of $1,400 was collected. We installed vinyl in all areas stated on the contract. There were some issues at the time of the original install date between the...
customer and the installer so we switched the installer out at his request. Second installer was our production manager. Production manager went out and finished the install. The customer again was difficult to work with. Customer complained that the job was not complete and would not pay and refused to reschedule to have someone take a look. After 1 year our accounting department attempted to collect the unresolved debt at which time the customer again claims that the work was never completed and refused to pay the balance. We refuse to cover our lifetime installation guarantee for the unpaid contract. The company has written the debt off as uncollectible over 12 months ago and will no longer do any work for the customer. Thank you, Kathy [redacted]
On June 22, 2015, Lowe’s faxed a work order for a service call to the Service Center at Entrematic that handles Amarr Garage Doors. The work order stated that two of the sections on one of Mr. [redacted]’s Amarr garage doors were not aligning properly. A Service Center representative spoke to Lowe’s...
representatives and discussed the service call request on June 24, 2015. The same day, the Service Center reached out to Mr. [redacted] and requested pictures, in order to diagnose the problem. Mr. [redacted] agreed to provide these pictures. The Service Center then contacted the contracted installer who installed this door to request that they return to the job site and inspect the door. On June 30, 2015, the Service Center received documentation from the contracted installer stating that the sections were not sitting flush.On July 8, 2015, after all the necessary pictures were obtained, the Service Center called the customer and left a voicemail to advise that the issue was most likely caused due to an abnormality in the formation of the top of the section, and that Entrematic would order replacement parts and request expedited delivery and installation of these parts. Once the sections requiring replacement had been confirmed, the Service Center ordered the sections and requested expedited shipment and installation. The Service Center will continue to update Lowe’s and the customer as to the expected arrival date of the materials and available installation appointments.The last contact the Service Center had with Mr. [redacted] was today, July 10, 2015. The resolution specialist explained the cause of the problem. Mr. [redacted] advised the door is still functional, but voiced concerns about the glazed section. The resolution specialist advised Mr. [redacted] that if the problem persists after the two intermediate sections are replaced, we will replace the glazed section as well. Mr. [redacted] is fine with this plan. We are attempting to expedite the sections to speed the resolution to this issue, and the resolution specialist (Andrew P[redacted]) provided Mr. [redacted] his direct contact information in case he has questions or concerns in the meantime.Thank you,[redacted]Director, Service Center
Scott [redacted] has contacted Mr. [redacted] and resolved the matter. We will issue a refund for the doors upon receipt of the signed, notarized original of a release agreement which Mr. [redacted] will provide to Mr. [redacted]