Stewart's De-Rooting & Plumbing, Inc.

Complaint:
I am rejecting this response because: I got the feeling that Stewart's Plumbing has stopped caring about the work they performed at my homeWe have used Stewart's for about yearsThe broken part and haphazard work, and that they ignored the information about my
lateral line prior Stewart's technicians had given me reinforced that feeling..The fact that Stewart's didn't respond to my Revdex.com complaint dated November until December makes my feeling of their not caring a certaintyWhy would I pay Stewart's more money to redo the job they didn't do correctly the first time?
Regards,*** ***

Thank you for your time sending Mr*** responseIt seems he is not pleased with our customer service and for that we are disappointedWe are a family ran business and are continuously working to supply the best service to our customersMr*** latest response is that he doesn't feel we did the job correctly the first timeHowever the service we did lasted from July 24, until November We have a day warranty on all lines, if we did something wrong it should back up immediatelyWe cannot guarantee lines over that time as we cannot control what customers do to their linesIn addition we do not guarantee lines that are known to be compromisedAs his first letter indicates he knows there is a restriction or tight spot" in the line, restrictions in lines are not and cannot be guaranteedAs far as his complaint about the time to respond to his first complaintHe submitted his complaint to you on November 17, which means we got it in the mail somewhere around the Given the time to look into his complaint and the Thanksgiving Holiday I certainly feel that our response on December 3" is a reasonable time frameHe states we didn't respond until December 12" but I assume that is when the Revdex.com got back to him, which seems again like adequate time given the mailing time between both partieslf MrKennedy would like a quicker response we are always available by phoneOur offer still stands that we will give him a dollar discount on the line clearing and a day warrantyIf he would like to schedule this work please have him call our office at ###-###-####
Sincerely,
*** ***
Sec./Treas

Complaint:
I am rejecting this response because:
I respectfully submit that MrHodgkin’s response did not address the issue of overbilling me for the work done. His company originally billed me $507; according to the company’s billing policy, written on the 12/03/invoice(ATTACHED), I should have been billed $(as stated in my submitted complaint: $for first 100’, then $per foot thereafter (with 50’ minimum charge), and $trip charge = $282. Add broken 2” cutter blade charged ($20). TOTAL $302). I was refunded $105, leaving a remaining refund of $100. I have not deposited the $check sent to me until your Revdex.com process is resolvedPlease note that two cable machines were used and each was charged me. I submit that if the distance was calculated (by pacing from access end to cleanout, or by use of a walking tape measuring wheel) BEFOREHAND in order to choose the one appropriate length machine, the use of two machines (100’ and 150’) and its charges to me would have been unnecessaryI hope this clarifies my position on overcharging
Regards,
J*** ***

Complaint:
I am rejecting this response because:I respectfully submit that MrHodgkin’s response did not address the issue of overbilling me for the work done. His company originally billed me $507; according to the company’s billing policy, written on the 12/03/invoice(ATTACHED), I should have been billed $(as stated in my submitted complaint: $for first 100’, then $per foot thereafter (with 50’ minimum charge), and $trip charge = $282. Add broken 2” cutter blade charged ($20). TOTAL $302). I was refunded $105, leaving a remaining refund of $100. I have not deposited the $check sent to me until your Revdex.com process is resolved.Please note that two cable machines were used and each was charged me. I submit that if the distance was calculated (by pacing from access end to cleanout, or by use of a walking tape measuring wheel) BEFOREHAND in order to choose the one appropriate length machine, the use of two machines (100’ and 150’) and its charges to me would have been unnecessary.I hope this clarifies my position on overcharging
Regards,
J*** ***

**-As stated by the BusinessIn response to the complaint referenced above, I personally talked to the owner of the property at least five timesD*** (service tech) also talked to him several times regarding the problem with the sewer line. The problem which he still has presently
and needs fixedIn addition, D*** had talked to the owner on site and informed him of the problems he was havingAt the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service. At the time of payment he did not complain about the billLong after the job was completed he called to ask about the billing. In order to try to keep him as a customer and make him happy we refunded him $He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problemHe later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costsI told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockageI told him that we would not be refunding more moneys that the $dollars, although he never stated what he wanted I think that we were more than fair in refunding the owner the $for work which had already been completed and paid for at the time of service T*** *** President Stewarts DeRooting and Plumbing County Sanitation CoIncWelches and Genes Sanitation

**-As stated by the BusinessIn response to the complaint referenced above, I personally talked to the owner of the property at least five timesD*** (service tech) also talked to him several times regarding the problem with the sewer line. The problem which he still has presently and needs
fixedIn addition, D*** had talked to the owner on site and informed him of the problems he was havingAt the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service. At the time of payment he did not complain about the billLong after the job was completed he called to ask about the billing. In order to try to keep him as a customer and make him happy we refunded him $He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problemHe later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costsI told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockageI told him that we would not be refunding more moneys that the $dollars, although he never stated what he wanted I think that we were more than fair in refunding the owner the $for work which had already been completed and paid for at the time of service T*** *** President Stewarts DeRooting and Plumbing County Sanitation CoIncWelches and Genes Sanitation