**-As stated by the BusinessIn response to the complaint referenced above, I personally talked to the owner of the property at least five timesD [redacted] (service tech) also talked to him several times regarding the problem with the sewer line The problem which he still has presently and needs fixedIn addition, D [redacted] had talked to the owner on site and informed him of the problems he was havingAt the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service At the time of payment he did not complain about the billLong after the job was completed he called to ask about the billing In order to try to keep him as a customer and make him happy we refunded him $He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problemHe later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costsI told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockageI told him that we would not be refunding more moneys that the $dollars, although he never stated what he wanted I think that we were more than fair in refunding the owner the $for work which had already been completed and paid for at the time of service T [redacted] President Stewarts DeRooting and Plumbing County Sanitation CoIncWelches and Genes Sanitation
Complaint: I am rejecting this response because: I respectfully submit that MrHodgkin’s response did not address the issue of overbilling me for the work done His company originally billed me $507; according to the company’s billing policy, written on the 12/03/invoice(ATTACHED), I should have been billed $(as stated in my submitted complaint: $for first 100’, then $per foot thereafter (with 50’ minimum charge), and $trip charge = $ Add broken 2” cutter blade charged ($20) TOTAL $302) I was refunded $105, leaving a remaining refund of $ I have not deposited the $check sent to me until your Revdex.com process is resolvedPlease note that two cable machines were used and each was charged me I submit that if the distance was calculated (by pacing from access end to cleanout, or by use of a walking tape measuring wheel) BEFOREHAND in order to choose the one appropriate length machine, the use of two machines (100’ and 150’) and its charges to me would have been unnecessaryI hope this clarifies my position on overcharging Regards, J [redacted]
**-As stated by the BusinessIn response to the complaint referenced above, I personally talked to the owner of the property at least five timesD [redacted] (service tech) also talked to him several times regarding the problem with the sewer line The problem which he still has presently and needs fixedIn addition, D [redacted] had talked to the owner on site and informed him of the problems he was havingAt the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service At the time of payment he did not complain about the billLong after the job was completed he called to ask about the billing In order to try to keep him as a customer and make him happy we refunded him $He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problemHe later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costsI told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockageI told him that we would not be refunding more moneys that the $dollars, although he never stated what he wanted I think that we were more than fair in refunding the owner the $for work which had already been completed and paid for at the time of service T [redacted] President Stewarts DeRooting and Plumbing County Sanitation CoIncWelches and Genes Sanitation
Complaint: I am rejecting this response because: I respectfully submit that MrHodgkin’s response did not address the issue of overbilling me for the work done His company originally billed me $507; according to the company’s billing policy, written on the 12/03/invoice(ATTACHED), I should have been billed $(as stated in my submitted complaint: $for first 100’, then $per foot thereafter (with 50’ minimum charge), and $trip charge = $ Add broken 2” cutter blade charged ($20) TOTAL $302) I was refunded $105, leaving a remaining refund of $ I have not deposited the $check sent to me until your Revdex.com process is resolvedPlease note that two cable machines were used and each was charged me I submit that if the distance was calculated (by pacing from access end to cleanout, or by use of a walking tape measuring wheel) BEFOREHAND in order to choose the one appropriate length machine, the use of two machines (100’ and 150’) and its charges to me would have been unnecessaryI hope this clarifies my position on overcharging Regards, J [redacted]