Stewart's Small Engine Repair

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: *** ***,OWNER
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@COMCAST.NET
THE UNIT WAS COMPLETED ON SEPTEMBER 4, THE WARRANTY WAS FILED WITH THE MANUFACTURER, MTDWE ARE STILL WAITING
ON THE WARRANTY APPROVALWE DO NOT FORESEE ANY ISSUE WITH THE WARRANTY APPROVALTHE WARRANTY PROCEDURE HAS VERY STRICT GUIDELINES THAT MUST BE FOLLOWEDRECEIVING THE UNIT, REPAIRING, WAITING ON PARTS (IF NECESSARY), FILING THE WARRANTY CLAIM CAN BE A LENGTHY PROCESS AT TIMESI KNOW IT CAN BE FRUSTRATING FOR CUSTOMERS, ESPECIALLY IF THE UNIT IS NEW AND IS DEFECTIVE RIGHT OUT OF THE CARTONWE APOLOGIZE FOR THE INCONVENIENCE AND THE LACK OF A RESPONSE TO YOUR TELEPHONE CALLS IN A TIMELY MANNERI WILL MAKE SURE YOU ARE CONTACTED IMMEDIATELY
Final Business Response /* (1000, 7, 2015/09/28) */
After speaking with the employees in the shop, it appears the customer is not being truthfulMy employee *** spoke to Mrs*** times in one day and explained the situation as I set forth earlierThe customer threatened to file a complaint with the Revdex.com unless we rectified the situation immediatelyThe turn around time for this warranty repair is not unusualAgain I apologize for the inconvenience