Stewart's De-Rooting & Plumbing, Inc.

Complaint: 10578980
I am rejecting this response because:I respectfully submit that Mr. Hodgkin’s response did not address the issue of overbilling me for the work done.  His company originally billed me $507; according to the company’s billing policy, written on the 12/03/2014 invoice(ATTACHED), I should have been billed $302 (as stated in my submitted complaint:  $150 for first 100’, then $2.5 per foot thereafter (with 50’ minimum charge), and $7 trip charge = $282.  Add broken 2” cutter blade charged ($20).  TOTAL $302).  I was refunded $105, leaving a remaining refund of $100.  I have not deposited the $105 check sent to me until your Revdex.com process is resolved.Please note that two cable machines were used and each was charged me.  I submit that if the distance was calculated (by pacing from access end to cleanout, or by use of a walking tape measuring wheel) BEFOREHAND in order to choose the one appropriate length machine, the use of two machines (100’ and 150’) and its charges to me would have been unnecessary.I hope this clarifies my position on overcharging.
Regards,
J[redacted]

**-As stated by the Business. In response to the complaint referenced above, I personally talked to the owner of the property at least five times. D[redacted] (service tech) also talked to him several times regarding the problem with the sewer line.  The problem which he still has presently...

and needs fixed. In addition, D[redacted] had talked to the owner on site and informed him of the problems he was having. At the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service.  At the time of payment he did not complain about the bill. Long after the job was completed he called to ask about the billing.  In order to try to keep him as a customer and make him happy we refunded him $100. He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problem. He later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costs. I told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockage. I told him that we would not be refunding more moneys that the $100 dollars, although he never stated what he wanted.  I think that we were more than fair in refunding the owner the $100 for work which had already been completed and paid for at the time of service.   T[redacted] President Stewarts DeRooting and Plumbing County Sanitation Co. Inc. Welches and Genes Sanitation

Complaint: 10578980
I am rejecting this response because:
I respectfully submit that Mr. Hodgkin’s response did not address the issue of overbilling me for the work done.  His company originally billed me $507; according to the company’s billing policy, written on the 12/03/2014 invoice(ATTACHED), I should have been billed $302 (as stated in my submitted complaint:  $150 for first 100’, then $2.5 per foot thereafter (with 50’ minimum charge), and $7 trip charge = $282.  Add broken 2” cutter blade charged ($20).  TOTAL $302).  I was refunded $105, leaving a remaining refund of $100.  I have not deposited the $105 check sent to me until your Revdex.com process is resolved.
Please note that two cable machines were used and each was charged me.  I submit that if the distance was calculated (by pacing from access end to cleanout, or by use of a walking tape measuring wheel) BEFOREHAND in order to choose the one appropriate length machine, the use of two machines (100’ and 150’) and its charges to me would have been unnecessary.
I hope this clarifies my position on overcharging.
Regards,
J[redacted]

**-As stated by the Business. In response to the complaint referenced above, I personally talked to the owner of the property at least five times. D[redacted] (service tech) also talked to him several times regarding the problem with the sewer line.  The problem which he still has presently and needs...

fixed. In addition, D[redacted] had talked to the owner on site and informed him of the problems he was having. At the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service.  At the time of payment he did not complain about the bill. Long after the job was completed he called to ask about the billing.  In order to try to keep him as a customer and make him happy we refunded him $100. He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problem. He later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costs. I told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockage. I told him that we would not be refunding more moneys that the $100 dollars, although he never stated what he wanted.  I think that we were more than fair in refunding the owner the $100 for work which had already been completed and paid for at the time of service.   T[redacted] President Stewarts DeRooting and Plumbing County Sanitation Co. Inc. Welches and Genes Sanitation

Complaint: 10310864
I am rejecting this response because: I got the feeling that Stewart's Plumbing has stopped caring about the work they performed at my home. We have used Stewart's for about 20 years. The broken part and haphazard work, and that they ignored the information about my...

lateral line prior Stewart's technicians had given me reinforced that feeling..The fact that Stewart's didn't respond to my Revdex.com complaint dated November 17 until December 12 makes my feeling of their not caring a certainty. Why would I pay Stewart's more money to redo the job they didn't do correctly the first time?
 
Regards,[redacted]

Review: We have used only Stewart's to repair our plumbing for nearly 20 years. When our lateral line began to drain slowly, I called for a cleaning. On July 25 I told the Stewart's tech of a problem with the line other techs had noted; there was a tight spot a few feet from where it connected to the main, and that they ran this area two or three times.to completely clear it. This tech didn't care and made one pass. This tech broke the lateral cleanout plug in removing it. I paid for a replacement.There was a problem with the kitchen sink not draining, and the next day a different tech came cleared the sink. My wife pointed out the next day that he had left the sewer main cap off, and I replaced it.That weekend my wife did a load of clothes the the washer. On the first drain cycle, water flooded the garage where the lateral cleanout plug had been replaced. Another call to Stewart's and the first tech returned. He replaced the new plug with an expanding plug that worked.We run two or three loads of laundry a month. Last week, the washer drain water backed up into the kitchen sink. (They share the same lateral.) This was the reason I called Stewart's at the end of July; a slow draining lateral. I called Stewart's Thursday, November 13, to report the problem. The lady said they could make a call, but since their guarantee was for 30 days, they would charge for the visit.Desired Settlement: Please complete the cleaning of the lateral we paid for. As previous Stewart's techs had noted and commented on, there is a tight spot near the end of the line that requires extra work. I told the tech this with no effect.I realize it has been over two months since your work. We only stress this line with laundry a few times a month. Previous cleanings of this line by Stewart's have kept it draining well several years, not just two months.

Consumer

Response:

Review: 10310864

I am rejecting this response because: I got the feeling that Stewart's Plumbing has stopped caring about the work they performed at my home. We have used Stewart's for about 20 years. The broken part and haphazard work, and that they ignored the information about my lateral line prior Stewart's technicians had given me reinforced that feeling..The fact that Stewart's didn't respond to my Revdex.com complaint dated November 17 until December 12 makes my feeling of their not caring a certainty. Why would I pay Stewart's more money to redo the job they didn't do correctly the first time?

Regards,

Business

Response:

Thank you for your time sending Mr. [redacted] response. It seems he is not pleased with our customer service and for that we are disappointed. We are a family ran business and are continuously working to supply the best service to our customers.Mr. [redacted] latest response is that he doesn't feel we did the job correctly the first time. However the service we did lasted from July 24, 2014 until November 17. We have a 30 day warranty on all lines, if we did something wrong it should back up immediately. We cannot guarantee lines over that time as we cannot control what customers do to their lines. In addition we do not guarantee lines that are known to be compromised. As his first letter indicates he knows there is a restriction or tight spot" in the line, restrictions in lines are not normal and cannot be guaranteed.As far as his complaint about the time to respond to his first complaint. He submitted his complaint to you on November 17, which means we got it in the mail somewhere around the 20. Given the time to look into his complaint and the Thanksgiving Holiday I certainly feel that our response on December 3" is a reasonable time frame. He states we didn't respond until December 12" but I assume that is when the Revdex.com got back to him, which seems again like adequate time given the mailing time between both parties. lf Mr. Kennedy would like a quicker response we are always available by phone.Our offer still stands that we will give him a 30 dollar discount on the line clearing and a 30 day warranty. If he would like to schedule this work please have him call our office at ###-###-####.

Review: 12/03/2014: I showed D[redacted] the two cleanouts; he used 100 cable machine, did not find blockage, so used 150 cabler. Blockage was at 130. He told me cutter broke and mud suspicious of line break; 2hrs 15min total time here (1 3/4hrs work + 15min coil 150' cable + 15min write bill & estimate; $507 charge to AMEX.12/12/2014: talked to D[redacted] about price reduction; will talk to superior and call me right back; no call back.12/15/2014: D[redacted] not in; left message to call me about cost decrease. no call back12/17/2014: No return call from 12/15. D[redacted] not in; left message to call me about cost decrease. will be back this afternoon.12/18/2014: No return call from 12/17. D[redacted] not in; left message to call me about cost decrease.12/22/2014: letter with refund check of $105 with invoice explaining billing costs: $150 for first 100, then $2.5 per foot thereafter (with 50 minimum charge), and $7 trip charge = $282. Add broken 2 cutter blade charged ($20). TOTAL $302. I was initially charged $507 and 12/22/2014 refund check of $105 makes net $402. If my calculations are correct, I believe I should receive another refund check of $100.Desired Settlement: $100 refund desired.

Business

Response:

**-As stated by the Business. In response to the complaint referenced above, I personally talked to the owner of the property at least five times. D[redacted] (service tech) also talked to him several times regarding the problem with the sewer line. The problem which he still has presently and needs fixed. In addition, D[redacted] had talked to the owner on site and informed him of the problems he was having. At the completion of the job, the owner agreed to the work and agreed to the amount, which is why he paid us at the time of service. At the time of payment he did not complain about the bill. Long after the job was completed he called to ask about the billing. In order to try to keep him as a customer and make him happy we refunded him $100. He continued calling and talking to me, although never about moneys due, he would talk about the work performed and what needed to be done to fix problem. He later started talking about research he had done on the internet and about the cost of renting machines locally to perform work and what that costs. I told him that I thought our costs were competitive and fair for all the time and work spent needed to clear his blockage. I told him that we would not be refunding more moneys that the $100 dollars, although he never stated what he wanted. I think that we were more than fair in refunding the owner the $100 for work which had already been completed and paid for at the time of service. T[redacted] President Stewarts DeRooting and Plumbing County Sanitation Co. Inc. Welches and Genes Sanitation

Consumer

Response:

Review: 10578980

I am rejecting this response because:I respectfully submit that Mr. Hodgkin’s response did not address the issue of overbilling me for the work done. His company originally billed me $507; according to the company’s billing policy, written on the 12/03/2014 invoice(ATTACHED), I should have been billed $302 (as stated in my submitted complaint: $150 for first 100’, then $2.5 per foot thereafter (with 50’ minimum charge), and $7 trip charge = $282. Add broken 2” cutter blade charged ($20). TOTAL $302). I was refunded $105, leaving a remaining refund of $100. I have not deposited the $105 check sent to me until your Revdex.com process is resolved.