Watch broke after six months and no customer service response
My parents gave me a Stuhrling watch for Christmas in 2022, and it was a very nice watch, but after about 6 months it stopped working. I got a new battery for it, and I thought that would fix the problem, but it turned out that the crystal was cracked. My wife and I both emailed the company in June and never got a response. I made at least 2 or 3 calls to customer service and left a message, and no one ever called me back. I even called back and left a message on the other line, which was for people interested in buying a product, and still no one called me back. I eventually had to take it to a local jewelry store and had to pay $170 to get it fixed, after being told by another jewelry store that they couldn't get the parts for it.
I feel that their customer service department should be more proactive in returning phone calls and responding to emails. It has been almost 3 months since we first tried to call them and still never got a callback or response to the emails. After this experience, I was not about to mail my watch to that address, because I had no way of knowing that I would ever hear from anyone.
I feel that their customer service department should be more proactive in returning phone calls and responding to emails. It has been almost 3 months since we first tried to call them and still never got a callback or response to the emails. After this experience, I was not about to mail my watch to that address, because I had no way of knowing that I would ever hear from anyone.