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Stickles Towing

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Stickles Towing Reviews (1)

Review: Towing Company was very aggressive and used obscene language.Acted very unprofessional and also threatening to harm me if I don't cooperate/resist. I just wanted them to wait till the police arrived and they just got angry and aggressively tried to tow my car away asap even if I was standing in the way to stall for time.Keep in mind I was on scene well before they hooked my car.Parking lot manager called tow company after I was on scene and failed to pay 10 dollar parking fee. Tried to resolve matter with owner/operator of lot. Unsuccessful negotiantions led to tow company dispatched in less than 5 mins. Scamming unaware out of towners possible here. Called tow company today argument over price trying to tell me 185 dollars!! When a regular tow is only 75 to 80 dollars. He told me that is because one is just a tow the other is "IMPOUNDED" feel like I'm getting unfairly price gauged and his tone and attitude on the phone wasn't much better than I got at the scene.Desired Settlement: 1.apology for behavior and attitude towards me.2. A reduction in cost to 75-90 dollars. WHAT A REASONABLE TOW COSTS.$185 Is ridiculous and way too much for a parking mistake. I personally believe there is something sorted and illegal going on between private parking surface lot owners/managers and the tow companies. "Kickbacks" possibly definitely needs to be investigated. However a apology and some kind of refund would suffice me personally.

Business

Response:

I am the owner of Stickles Towing, [redacted]. I would like to say I am sorry for the action of my employees that were invovled with this incident of this auto being towed. Are drivers are trained on how to handle situations and if they seemed to be a bit aggressive it would only have been in responce to your actions at the time of your return to your auto. Our drivers are not to be aggresive unless they feel threatened in any way, there was a report taken at the time of the tow and it stated that the vehical operator returned to see his vehical in tow and did responed in a aggresive manner and did cause the driver become defensive. The operator of this auto was also given the option to pay a lesser amount on-sight and refused to pay or cooperate with the driver in any way, for the driver trying to leave asap is because the tow truck and the car in tow were in the middle of the parking lot, the whole reason behind towing is to keep the lot open for patrons.

Pricing for towing varies between all diffrent types of tows, this auto was being towed as a impound for illegal parking and the fees are as follows $110 for the impound $60 for special equipment (use of dollie wheels) $10 fuel charge and $5 addmin fee that totals $185 for the impound. A impound is a completely diffrent tow than a break-down or other types of tows. There also was no attitude on the phone while we were on the phone for about 45 min. The customer didnt get the respone he wanted and was quite relentless but we did try to the best of are ability to explain the pricing and procedures.

I am sorry to inform that at this time there is no option for a refund or discount. But we do appoligize for the inconvenience and the misunderstanding.

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Description: TOWING - AUTO

Address: Hazelwood, Pennsylvania, United States, 15207

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sticklestowingpittsburgh.webs.com

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