Initial Business Response /* (1000, 5, 2015/10/22) */
Mr. [redacted] did order firewood and the date of delivery somehow was incorrect. When Mr. [redacted] called that afternoon wondering if the delivery was still coming, I checked our order list and explained that I had him down for the next morning. ...
He mentioned he had planned a bonfire for that evening. I apologized for the apparent mix up, and offered him a discount off the original price to cover the amount it would cost him to pick up 3 bundles of wood at a local gas station and for his trouble doing that so he could have firewood for that evenings bonfire. We delivered wood the next morning. We were asked to stack the wood next to the garage which we did. There was no rack or holder and my crew may have been a little off on the measurement. The crew were leaving an invoice with Mrs. [redacted] when she said she would just write them a check. We are always comfortable leaving an invoice without payment. The next day Mr. [redacted] called to say he was short on wood. With out questioning it, I again apologized and asked what we could do to make him happy. I did not know if he wanted us to pick up the wood and give a full refund or bring more wood. I just wanted to do whatever I could to try to make him feel the best I could and hopefully create another long lasting customer. He basically said that it was up to me to do whatever I wanted as he just wanted me to know about it. I said that we would bring more wood when we were in the area again. It has been a little longer than I had expected mainly due to the warm temperatures and Landscape projects, but I do have him on a list to top off his stack. I don't understand the complaint after the conversation I had with him. The apologies, discount, and wood that I plan on delivering are not acknowledged in his complaint. I suppose a call from me this week might have been in order to let him know that some extra wood was still coming, may have been in order. With the very mild temperatures I did not think it would be a problem. With the forecast calling for cooler weather next week I was expecting to have brought him extra wood by the end of next week.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/05) */
After my complaint a satisfactory amount of wood was dropped off and stacked at my house. Thank you
I contacted Stief Wood and Landscaping after reading their ad on the website and spoke with [redacted]. He explained about the seasoned wood, how it is delivered and stacked and the price for a stack that would be 4X8 which was an excellent price for the quality of hardwood. We planned a delivery date and time and they were prompt with the delivery and stacked it neatly in our wood holder in the garage. [redacted] got out his tape measure and took the measurements, put the numbers in his calculator and I actually ended up with a little more than I was suppose to get. He didn't want to have his crew remove any and thanked me for my business with hopes of doing repeat business. I will utilize his company for more than just firewood because he is honest, has integrity, is reliable, and a pleasure to do business with. People like [redacted] are hard to find these days!!!
I had them supply mulch and do landscaping this year and am extremely satisfied with their service. Very professional, well organized and polite., Price was fair and will not hesitate to have them back to work on my yard again. I highly recommend them.
Initial Business Response /* (1000, 5, 2015/10/22) */
Mr. [redacted] did order firewood and the date of delivery somehow was incorrect. When Mr. [redacted] called that afternoon wondering if the delivery was still coming, I checked our order list and explained that I had him down for the next morning. ...
He mentioned he had planned a bonfire for that evening. I apologized for the apparent mix up, and offered him a discount off the original price to cover the amount it would cost him to pick up 3 bundles of wood at a local gas station and for his trouble doing that so he could have firewood for that evenings bonfire. We delivered wood the next morning. We were asked to stack the wood next to the garage which we did. There was no rack or holder and my crew may have been a little off on the measurement. The crew were leaving an invoice with Mrs. [redacted] when she said she would just write them a check. We are always comfortable leaving an invoice without payment. The next day Mr. [redacted] called to say he was short on wood. With out questioning it, I again apologized and asked what we could do to make him happy. I did not know if he wanted us to pick up the wood and give a full refund or bring more wood. I just wanted to do whatever I could to try to make him feel the best I could and hopefully create another long lasting customer. He basically said that it was up to me to do whatever I wanted as he just wanted me to know about it. I said that we would bring more wood when we were in the area again. It has been a little longer than I had expected mainly due to the warm temperatures and Landscape projects, but I do have him on a list to top off his stack. I don't understand the complaint after the conversation I had with him. The apologies, discount, and wood that I plan on delivering are not acknowledged in his complaint. I suppose a call from me this week might have been in order to let him know that some extra wood was still coming, may have been in order. With the very mild temperatures I did not think it would be a problem. With the forecast calling for cooler weather next week I was expecting to have brought him extra wood by the end of next week.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/05) */
After my complaint a satisfactory amount of wood was dropped off and stacked at my house. Thank you
I contacted Stief Wood and Landscaping after reading their ad on the website and spoke with [redacted]. He explained about the seasoned wood, how it is delivered and stacked and the price for a stack that would be 4X8 which was an excellent price for the quality of hardwood. We planned a delivery date and time and they were prompt with the delivery and stacked it neatly in our wood holder in the garage. [redacted] got out his tape measure and took the measurements, put the numbers in his calculator and I actually ended up with a little more than I was suppose to get. He didn't want to have his crew remove any and thanked me for my business with hopes of doing repeat business. I will utilize his company for more than just firewood because he is honest, has integrity, is reliable, and a pleasure to do business with. People like [redacted] are hard to find these days!!!
I had them supply mulch and do landscaping this year and am extremely satisfied with their service. Very professional, well organized and polite., Price was fair and will not hesitate to have them back to work on my yard again. I highly recommend them.