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Stielau Oil Co Inc

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Review: I was approved CRT for Energy Assistance Program. On January 13, 2014 I called Stielau Oil Company a lady picked up and I told her I have Energy Assistance Program she asked me how much I was approved for. I told her $775.00. She told me someone will contact me to set up an appointment.A guy called me I set an appointment for January 14, 2014 the guy never ask me how much oil do I need. Stielau Oil Company came on January 14, 2014 the time they came to delivery the oil was 8:30 a.m. The guy filled up the oil for 206 gallons. He didn't ask me how much did I need. They use the whole amount I was approve for. Stielau Oil Company didn't leave me any money in my account for the program. I called the guy who set up the appointment I don't know his name his number is (860)398-0504. I told him that they use all the amount I was approve and I didnt want to use all the amount I was approve for. I wanted to save some money on my program. He told me that not his problem that I have to tell him. I told him that other oil company ask how much oil do you need. He told me that not his problem. I told him can I talk to someone else and he told me he don't give a rat as. I told him he don't have to talk to me like that he don't have to be nasty. I told him that the Energy Assistance Program was the one who found them for me. He said he don't care go some where else. He hang up on me. Prior Stielau Oil Company they never ask me how much oil I needed. I called Stielau Oil company a lady picked up and I told her what had happened and I ask her what the guy name. She didn't tell me the guy name she told me don't worry about it that she will take care of it. Stielau Oil Company took advantage of me and that why they wanted to know how much I got approve for. So they can put all the oil in. I never authorize them to put all, the amount I got approve for.Desired Settlement: Know I don't have money in my CRT account in case I run out of oil. Stielau use all of my amount that I was approve for. I would like the Revdex.com to take further action in the events that I do run out of oil before the program is over. I wold like for S Oil to accomplish me.

Business

Response:

See attached document

THE STIELAU

OIL CO., INC.

RE.ce.1.JEO.

f t.9 \l

E00

co1-11-12.C'nC\.l1

###-###-####

Middletown,CT 06457

2/1/14

Complaint ID [redacted]

Let me first say that Ithink your complaint is with the wmng party. We always deliver the maximum amount (depending on tank size) allowed, and

that ls what we did. If this customer wanted less oil (which would be the first) Ihen they should have CRT lower the amount they are authorized

for. My advice is take your complaint CRT. which I am sure was done and found that we followed the rules. What was not mentioned In the complaint was that this customer was called four times before the delivery was made and never mentioned that they wanted less oil delivered. This is the thanks you get for trying to help people out, it's another

reason why I will strongly consider not delivering oil

for the CRT program

in the future.

Sincerely yours,

The Guy

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Description: Oils - Fuel

Address: 160 Hunting Hill Ave, Middletown, Connecticut, United States, 06457-4314

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