Still Properties

I have taken disciplinary action with ***He did not act in accordance with the company culture we work diligently to adhere toI met with these two tenants and expressed my regret and apologiesThey received their security deposit in full I am also very thankful they brought their negative experience to my attention.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below This is a habit of Still Properties to keep deposits and not return them within the days as I am aware of more than one case where this has been provenBecause it states in the Landlord tenant act that the remaining security deposit is to be refunded and postmarked within the day period no matter what days The day falls onAnd if not the entire deposit is to be fully refundedTherefore the only way to resolve this issue is for my son to receive the entire $deposit or we feel we are warranted in taking the business to small claims court to prove that the business is known for not getting deposits back in time intentionlly and we could been granted twice the deposit originally paid Regards, [redacted]

This complaint is legit We received keys from this tenant on February1st January 31st was a Sunday and we were closed It was noted on his move out sheet, the keys were returned on the 1st of February His security deposit was sent out on the 16th, as the 15th was a holiday This is still no excuse for not meeting the day period I just wanted to state the facts We received a letter from [redacted] on February 23rd requesting an additional $to make up for the rest of his deposit he felt he was due back because we missed the day window I immediately sent him a check out that same day for the requested amount I apologize for being a day late getting his deposit back and I hope this remedies the situation We are not in the habit of holding tenants' deposits longer than necessary

We agree with [redacted] that his residence was not move-in ready when he arrived.  Eastmont Townhomes has an onsite manager whom is employed by the owner of the property, not Still Properties.  They are responsible for having the unit ready to rent, etc.  Once we discovered his needs, we...

responded to get his issues taken care of.  I spoke with [redacted] a couple of weeks ago regarding the landscaping which needs to be tended to as well.  Again, the onsite manager's responsibility.  We are just as frustrated with the maintenance of the grounds.  I asked [redacted], who is a contractor, if he would be interested in proposing a bid to bring the landscaping back to health and that I would present it to the owner.  He accepted the offer to work up a bid.  I spoke with [redacted] today, and he responded he was too busy to take on the task.  We have bids from two other landscapers and will present them to the owner.  We manage property for the owner, who has ultimate control of how he wants us to spend his money.  We do indeed agree with [redacted] that the landscaping needs work, it is just been beyond our control.  I am always available to speak to [redacted] with any of his concerns or requests.

I will meet your request and send your son the balance of his deposit.

This complaint is legit.  We received keys from this tenant on February1st.  January 31st was a Sunday and we were closed.  It was noted on his move out sheet, the keys were returned on the 1st of February.  His security deposit was sent out on the 16th, as the 15th was a...

holiday.  This is still no excuse for not meeting the 14 day period.  I just wanted to state the facts.  We received a letter from [redacted] on February 23rd requesting an additional $175.96 to make up for the rest of his deposit he felt he was due back because we missed the 14 day window.  I immediately sent him a check out that same day for the requested amount.  I apologize for being a day late getting his deposit back and I hope this remedies the situation.  We are not in the habit of holding tenants' deposits longer than necessary.

I have taken disciplinary action with [redacted]. He did not act in accordance with the company culture we work diligently to adhere to. I met with these two tenants and expressed my regret and apologies. They received their security deposit in full.  I am also very thankful they brought their...

negative experience to my attention.Thank you.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Thank you for abiding by the Landlord tenant act. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a habit of Still Properties to keep deposits and not return them within the 14 days as I am aware of more than one case where this has been proven. Because it states in the Landlord tenant act that the remaining security deposit is to be refunded and postmarked within the 14 day period no matter what days The 14 day falls on. And if not the entire deposit is to be fully refunded. Therefore the only way to resolve this issue is for my son to receive the entire $600 deposit or we feel we are warranted in taking the business to small claims court to prove that the business is known for not getting deposits back in time intentionlly and we could been granted twice the deposit originally paid. 
Regards,
[redacted]

Review: My son moved out of one of their properties January 31, 2016 and has yet to receive his security deposit. He went in personally February 16, 2016 and he was told a check would be mailed out soon. The check was recoeced and postmarked on February 16; which is 2 days later than what is required under the landlord tenant act which states that your deposit check is to be postmarked no later than the 14th day after move out.

This is not the first time this has happened to someone I know. Last year my daughter and a roommate moved out from their rental managed by Still Properties and they also did not receive their deposir on time so they went into the office and after being subjected to rude and disrespectful behavior they were written a check for their full deposit amount.

At what point is a business not responsible to uphold the law and have no consequences.??? I will not ever rent from Still Properties or recommend Still Properties as a reputable property management company. Ever.Desired Settlement: I expect my son to receive his full security deposit if not twice the amount which the law states he is entitled o due to the fact that this company has a habit of not processing their security deposits within the 14 day time frame allowes by the landlord tenant act. We will go to small claims court if necessary as I am disturbed that a local business could and would continue this type of business practices.

Business

Response:

This complaint is legit. We received keys from this tenant on February1st. January 31st was a Sunday and we were closed. It was noted on his move out sheet, the keys were returned on the 1st of February. His security deposit was sent out on the 16th, as the 15th was a holiday. This is still no excuse for not meeting the 14 day period. I just wanted to state the facts. We received a letter from [redacted] on February 23rd requesting an additional $175.96 to make up for the rest of his deposit he felt he was due back because we missed the 14 day window. I immediately sent him a check out that same day for the requested amount. I apologize for being a day late getting his deposit back and I hope this remedies the situation. We are not in the habit of holding tenants' deposits longer than necessary.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a habit of Still Properties to keep deposits and not return them within the 14 days as I am aware of more than one case where this has been proven. Because it states in the Landlord tenant act that the remaining security deposit is to be refunded and postmarked within the 14 day period no matter what days The 14 day falls on. And if not the entire deposit is to be fully refunded. Therefore the only way to resolve this issue is for my son to receive the entire $600 deposit or we feel we are warranted in taking the business to small claims court to prove that the business is known for not getting deposits back in time intentionlly and we could been granted twice the deposit originally paid.

Regards,

Review: 1 year ago I moved my family from California to E.Wenatchee for work. I came up here first to start work and find a place. I found a 4 bedroom for $975 a month. I secured the "condo" with $200 deposit and was promised the place would be ready. When I got back in a month with my family and stuff. Well, when I showed up, U-haul and family, place was not ready. The lady in the office who met me that day was drunk. This was on a Satrurday at about 1 0-clock in the afternoon. She opened the door and left right after. No refrigerator, wires hanging out of the ceiling. The manager shows up with a refer, a bag of 5 lights and a bag of thermostats and tells me here you go, welcome to Washington. The intire 4 bedroom "condo" was not even close to beinging done. I have pic's of everything. Everything needed to be wiped down, kitchen, both bathrooms, all 4 rooms, place was not even close to being ready. If I would have had some were else to go I would have. So here we are a year later and not very happy with STILL Propertys.If you were to drive through Eastmont Townhomes today you would see why I'm a little un happy. The front and perimeter of building is a disaster.Desired Settlement: I feel that I should receive my full deposit and last months rent in cash.I feel that Still Property does not keep there word and does not do there job. Again, come take a drive through Eastmont Townhomes and you will see for your self what is going on.

Business

Response:

We agree with [redacted] that his residence was not move-in ready when he arrived. Eastmont Townhomes has an onsite manager whom is employed by the owner of the property, not Still Properties. They are responsible for having the unit ready to rent, etc. Once we discovered his needs, we responded to get his issues taken care of. I spoke with [redacted] a couple of weeks ago regarding the landscaping which needs to be tended to as well. Again, the onsite manager's responsibility. We are just as frustrated with the maintenance of the grounds. I asked [redacted], who is a contractor, if he would be interested in proposing a bid to bring the landscaping back to health and that I would present it to the owner. He accepted the offer to work up a bid. I spoke with [redacted] today, and he responded he was too busy to take on the task. We have bids from two other landscapers and will present them to the owner. We manage property for the owner, who has ultimate control of how he wants us to spend his money. We do indeed agree with [redacted] that the landscaping needs work, it is just been beyond our control. I am always available to speak to [redacted] with any of his concerns or requests.

Review: BREACH OF CONTRACT (Consolidation of complaints as requested by [redacted])

Work performed without written consent from owner. Written consent is MANDATED in the contract. Work was also done without proper estimates as requested by owner. Owner had REPEATEDLY reminded company regarding obtaining written consent and estimates to no avail. Work could have been performed by home warranty company for much less money, but owner was not properly notified.Desired Settlement: Full refund in the amount below for work done IN VIOLATION of contract terms. Work was not properly authorized. Company's inappropriate conduct and unprofessionalism cost the owner a significant amount of financial loss and turmoil.

$1,535.88

Business

Response:

We took over management of this house and found a great tenant for this owner. The owner left the home filthy and in disrepair. There were many items that needed to be fixed. He did not disclose any of these items which needed to be fixed before someone could live in this house. It took a cleaning company five hours to clean this house. The carpets had to be cleaned twice to get rid of the severe odor left behind from many birds and dogs in the house. The tenant had a documented allergic reaction to either the black mold in the garage or the dander of the pets that had permeated the carpets throughout the house. The tenant had several items requested to be repaired. Please see the attachments included. Every item was communicated to the owner over the phone and he agreed to all the repairs that were done. Some repairs he asked us to get bids on, which we did. It is in our contract that repairs are to be in writing, but [redacted] also marked a portion of our contract where we should phone repairs which are over $200. (Please also see attached) We agree that we did not get everything in writing, but we have witnesses that will attest that all repairs were agreed to over the phone. Repairs we did with consent of the owner were: Replace garbage disposal that didn't work. Install glass shelf over crisper in refrigerator that was missing. Replace main overhead kitchen light fixture that was not working. Replace multiple light bulbs throughout the house that were out. Fix two toilets that were constantly running, Re-screened screen door that was ripped from dog claws, replace drywall in garage that was covered in black mold, replace kitchen faucet that was beyond repair. Had air ducts cleaned because of extensive pet and debris, re-keyed locks because of owner not having sufficient keys. The backyard was covered with dog feces which the owner did not clean up. The tenant cleaned this up themselves. The tenant also had to fix some deteriorated steps from the kitchen to the garage because they were detached and hazardous. The tenant also had to fix the garage door because one of the bay doors did not work. We also have an outstanding invoice that was not paid by [redacted]. There are still several repairs that need to be done to this house. In over 14 years in business, this is the first time we have ever been accused of incompetence and not doing our job properly. This was a situation when an owner did not want to take the responsibility of their own property and the cost associated with making it habitable.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Review: [redacted], at still properties has been disrespectful. Hanging up phone calls, refusing me to speak to anyone above him, HAS NOT fallowed Washington state law returning deposit or mailing letter informing why the deposit is being withheld within 14 days. yelled at me in the office on 8/25/15 calling me "crazy, stupid, worst tenant" told me to "get the hell out of his office" and he "doesn't give a [redacted] "Desired Settlement: I would like [redacted] to be held responsible for his actions, to lose his job as this has been on going for the past 7 months, with his harassment, and a full deposit returned.

Business

Response:

I have taken disciplinary action with [redacted]. He did not act in accordance with the company culture we work diligently to adhere to. I met with these two tenants and expressed my regret and apologies. They received their security deposit in full. I am also very thankful they brought their negative experience to my attention.Thank you.