Stillman Volvo Cars

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Complaint: ***
I am rejecting this response because:
I first went through the Bureau of Consumer Protection in hope they could mediate a solution (they said they had done several mediations between customers and car companies in the larger Philadelphia area)Since Stillman Volvo totally denied any misinformation had been given the Bureau was not given the chance to negotiate in this case. My complaint is about whether I as a customer can trust a sales person's word or notI particularly asked whether the car was equipped with side mirrors that identified cars in the blind spot, both on the phone while my daughter Irene was present at the dealership on my behalf and later face to face when I came to pick up the carIrene can be contacted at ###-###-#### to verify thisSince this Volvo is a Platinum the sales person said it had "everything", both on the phone and later face to faceI found the car via the internet so I had to rely on the dealership to tell me all details that was not given in the car advertisementI had test driven the same type of car (Volvo *** *** *** Platinum) in Denver which had the blind spot system so I was of the belief all Platinum cars were equipped with it, and since this feature was important to me I asked particularly about itIt is proven from the e-mails attached to the complaint that the sales person believed the car had the BLIS system (I did not know the name of the blind spot system till the sales person told me where to look for it). Stillman's argument that I as a customer should have checked it out during test drivingDoes a car dealership expect the customer to test all features of a car during test drive, like collision protection, etc? This goes back to my main argument that I should be able to trust the car dealership's representative when he says the car has "everything", which I interpreted as everything Volvo offers.Based on this I still fully stand behind my claim and ask for compensationAgain, I want to state that the sales person did his job to the best of his knowledgeHowever, I will argue that it is the responsibility of the dealership to train their sales people so they know everything about the product they sellStillman Volvo said the sales person was new and had less experience, which in my opinion does not remove the responsibility from the car dealership
Regards,
*** ***

April 20, 2017Dear [redacted],In response to your letter dated April 12, 2017, [redacted] filed the same complaint with the Bureau of Consumer Protection on December 5, 2016. Attached is a copy of this complaint which is virtually identical to the Complaint that he filed with the Revdex.com. Also...

attached is a copy of our response to the Bureau of Consumer Protection written by Jerry W[redacted]. Recognizing that this is simply the same complaint, our response, as follows, remains the same. As of this date we have not received any further communication from the Bureau of Consumer Protection,I am writing in response to the allegation of [redacted] that we misinformed him about the features on the vehicle he purchased from us. I have discussed this with the salesperson involved, David P[redacted], and he has no recollection of any discussion of the BLIS feature prior to or during the delivery of the vehicle to [redacted]. Mr. P[redacted] states that had he been asked if the vehicle had a particular feature, he simply would have walked out to verify that it did or did not. Furthermore, [redacted] personally test drove and inspected the vehicle prior to delivery; any features that he wanted to make sure the vehicle had should have been addressed at that time. This is especially true when purchasing a pre-owned vehicle where the options can vary depending upon how the previous owner ordered and accessorized the vehicle.We have been a Volvo dealer since 1963 with extremely high levels of customer satisfaction for many years. When misunderstandings occur, we look at things from the customer's perspective and make concessions accordingly.  This is not one of those occasions.  Therefore, respectfully, I find the request for compensation of $3,000 to be un warranted.Sincerely,Edward S.President